Bad Customer Service A review of Hotel St. Michael

We had our daughter's wedding and reception at St. Michael's. It was western/victorian themed wedding for which that hotel seemed perfect. We had total trouble. First we had rooms reservred 2 months before the wedding for the bridal party and they got those messed up. They were changing rooms on us while the girls were getting ready that morning and did not keep a list of which rooms we were given. The front desk was totally rude and unhelpful. At 1:30 am, half the wedding party did not know which rooms they were to sleep in and the front desk not only was no help but were rude. They wanted to start calling guest rooms at that time to see who was in them and would not call the lady whom handled the wedding. We had people who had been drinking who were saying they were going to drive home. The end result was they told the groom that "to bad. that's the way it is" to which his fustrations reached a boiling point and he got angry. When he decided to leave the hotel with my daughter and started upstairs the front desk employee stayed right with him yelling and arguing. When he warned him to back off he called the police. Not only did the wedding party have trouble with the front desk , a lot of our guest did too. Many of them have told me that the front desk was rude to them from the time they checked in. One would think that if you are spending that kind of money and also bringing in many guest to the hotel, that the treatment would have been better. They made thousands of doolars on us that night! The ambieance is perfect but the service is really lacking at this hotel and I would advise everyone stay elsewhere.

Reviewed by

More great choices in Prescott

Search for more deals in Prescott

Hotel St. Michael
150 reviews