Awful Service A review of The Cove Atlantis

Construction began at 8am, pounding, hammering, drilling ,vibration, it continued till 1pm at which time I called and complained. I was sent to voicemail. I left a message, but no one called back. So I called a second time and was transferred to a line that rang 28 times with no answer. I went downstairs and asked for a manager. The manager apologized, but offered to do nothing. I demanded a room change and they asked me to sit down and wait. Almost one hour later I was given a new room key. I went to the room watched some tv and ultimately fell asleep. Early the next morning I awoke to a horrid smell that filled the room. I vomitted it and then went outside my door and saw they were staining the wood. I called the manager and was sent to voicemail. I called back and said it was an emergency. Finally the manager arrived at the room and apologized. The manager said "just wait awhile and the smell will go away." I packed up and abandoned the room, checked out and went home with a promise to NEVER go back to Atlantis or any of its properties. Horrible service.

Reviewed by
The Cove Atlantis
1321 reviews