Awful hotel experience A review of DoubleTree by Hilton Hotel Boston North Shore

I chose this hotel because I am a Starwood Preferred Gold member, the hotel is full service. I reserved a top floor room on the Gold floor which boasts recent renovations. When I arrived, I was told the entire floor was booked by a convention and was given a "Castle Suite" on the 5th floor. The room was horrible and cavernous, smelled of strong carpet freshener, placement of bathroom is directly across from bed, huge room with damaged and worn furniture and dirty rug. I asked for another room in the same category but after looking at three other rooms (which were worst than my original room), we decided to stay in the original room. Fortunately, we only booked a 2 day stay and we were glad to leave. If you are looking for a full-service hotel and a pleasant environment, stay away from this one. Staff is accommodating but not trained to provide good customer service. We will "never" stay in this hotel again.

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DoubleTree by Hilton Hotel Boston North Shore
320 reviews