Avoid Unless You Have Clout A review of Oceana Beach Club Hotel
When we arrived we were informed that our reservations had been cancelled by someone I had never heard of before. When pressed, the arrogant desk person reluctantly told me that I had been bumped because someone famous decided they wanted our room but that they would give us their "hold one in reserve" room if we wanted it.
As it was late, we decided to take them up on it.
Our initial reservation was for a full ocean view suite. What we got had no view at all and looked as if it hadn't been cleaned or indeed used in many months: the bathroom was dirty, a layer of dust covered everything and the whole place smelled of mold.
When we checked out, I was horrified to learn I had been charged for the original suite, not the hell-hole I had been given. When I complained they told me I would have to take it up with their corporate offices. To date no one has responded to the complaint.
The hotel itself isn't really anything to write home about. It is kitchy, but the staff is snooty, the facilities are marginal at best and the best thing about the establishment is the feeling of relief one feels when one leaves.