Average hotel A review of Crowne Plaza Atlanta - Midtown
In general, the staff at the hotel is perhaps the best thing this hotel has to offer. I never waited long for requests including additional bedding, room service, valet. One nice touch is that they call immediately after to see if your request was honored in a timely manner. Staff was very friendly.
The room was clean but in need of updating. The television was a later model and had a fuzzy picture. The in-room fridge had a chipped exterior. The a/c unit is very old and blows humid air. The bedspread had cigarette burns and it took housekeeping two tries to find one that didn't look ratty.
The hotel exterior and pool deck looked absolutely awful. It looks like a business class hotel built in the Soviet Union in the 80's. The pool deck, while large, is stark concrete and offers an unheated dirty pool. The pool deck was littered with old newspaper and popcorn from past parties.
The balconies are narrow (careful if you have fear of heights) and the sliding doors are not well insulated from the street noise. Chunks of cement were missing from the balcony overhead, and I don't even want to know why human hair was stuck in the indentation.
They advertised a free business center but the printers didn't work. A no one seemed able to fix the problem.
We were promised two room with double beds in each in our reservation but received Kings instead. No rollaways to help. No apology or compensation for this oversight. Although we heard from other guests that the same thing happened to them and they received a free breakfast buffet. If it happends to you negotiate hard because it is not policy to make amends when they make room assignment mistakes.
Unless you're going to a Georgia Tech game this is not a great location. Stayed Sept. 24-27, 2004
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