Average Hotel, Great Location A review of Hampton Inn Gatlinburg
Gatlinburg is certainly not a place where one can find a 4 star hotel. Despite the few problems we had during our stay in August of 2005, this hotel is still probably one of the better ones in Gatlinburg.
We arrived early in the day and were not able to check in until the usual 3pm check in time. Front desk was friendly and courteous and provided us with a parking pass for their lot (always plenty of parking). We returned in the evening to a cozy and comfy room on the first floor overlooking the creek. This room is smaller than most hotels I've visited, but probably of average size in town. The sounds of the water rushing over the rocks in the creek drowned out most of the noise outside on the streets. The room was still nice and quiet with the balcony door closed.
Mattresses are all Sertas according to the hotel staff. I found the firm beds comfortable, but a traveling companion did not. Cable TV includes more channels that most hotels I've seen (75) including all the major cable stations and HBO. Was nice to see some familiar programming late in the evening after a long day in the mountains. No closet in the room, but there's a decent sized armoire. There's a small table and one or two chairs (depending on the room). There's a coffee maker in the room and some of the king rooms have fireplaces.
During our stay, we had an issue with the toilet leaking that was never resolved despite contacting the front desk. It appears this is an ongoing problem because housekeeping just mopped up the water each morning and some mold can be seen growing on the wallpaper. Not enough to cause an odor, but visible (room 111). There were some small bugs in the room occasionally. They didn't really bother me though especially considering we were overlooking a creek in the mountains and had the door left open sometimes to hear the water. Otherwise, the room was kept quite clean.
Breakfast is provided each morning including pastries (Krispy Kremes), muffins, fruit, biscuits, juices, cereal, coffee, milk and sometimes waffles, etc. USA Today is delivered each morning to the room. Safety deposit boxes are available at the front desk (no safes in the rooms). The front desk staff was very courteous. Checking in and out was efficient. Heated pool and hot tub are open until 11pm.
The best part of this hotel is the location. It's right on the main parkway just a block or two from the entrance to the national park and within walking distance to everything in town. I've stayed in chalets around Gatlinburg and got tired of driving into town and trying to find a place to park. So despite the problems we encountered with the leaky toilet, a few bugs and a small room, the location certainly made up for it.