Attitudes need adjusting A review of Radisson Hotel at Cross Keys

I came to Baltimore in hopes of combining some pleasure and some business. Someone had mentioned this hotel as someplace that is a little back from the inner city, some quaint shops and easy to get to. I was also looking at a facility to have a large business charity meeting.

I found the hotel to be in a nice location, the shops even though under construction to be nice and the shop people very friendly.

I wish I could say so about the hotel staff. They were rude and condescending. The room I had was nice but was lacking a few things, including a remote, and the bathroom light did not work. I called and asked for a replacement for the remote and for someone to install lightbulb.

The first remote came, but did not work because it had no batteries. The lightbulb never came. Nor did the second remote. ( Normally I could care about a remote, but I recently had surgery and walking was not the easiest for me Plus many of my clients are elderly). The breakfast I ordered never came, and to finsh the horrendous stay, when I tried to internet connection, it did not work - the front desk attendent said she knew nothing about the internet service and to call back later when someone else might help. I did and was told by another rude person said he could not help but to call the Waypoint people and hungup. Who are the Waypoint people and what is their number.

I have noticed this trent in Radisson's lately. Stay away from this one.

The manager was not available to speak with - so they lost the opportunity to discuss a large banquest with me and lost over $30,000.

Sorry Radisoon. -

Reviewed by
Radisson Hotel at Cross Keys
97 reviews