Are you looking for a below average Spa? A review of The Elms Hotel and Spa

Then the Sulis at the Elms Resort is for you. The Sulis Spa is what contributes to Mid-West mediocrity. First, I have to say that The Elms makes sure to tout the services of its Spa. I had high expectations that the Sulis Spa would be a four star Spa. My husband and I paid $75 each for 45 minute massages. I also must say that my husband and I were pleased with our services. However, I would not plan on returning to the spa.I have heard some buzz about The Elms Resort for some time, so I decided to go there for an anniversary celebration. I love going to Spas and being pampered. So, spa services weighed heavily in my decision to go to The Elms. Most of my review will center around the spa or lack thereof.Upon first entering the Sulis Spa I was not impressed. The first person I encountered was an indifferent 20-something. Let me just say her customer service skills were nonexistent. I had to work for every bit of information. I had to ask for everything. By everything I mean I had to request a robe, slippers, locker key, etc. She volunteered nothing!Upon entering the YMCA-like women's changing area, I changed into my flimsy white robe. From there I had to guess exactly where to go next. Again, no information. Was there a private lounge/sitting area for me to wait in? Would someone come and get me when it was time for my massage?. I open the door to go back to the lobby area and immediately feel exposed in cheap, paper-thin robe. I notice several people just milling about in the hallway. Again, I felt half-naked and uncomfortable.Let me just say that the spa itself appears very outdated and I liken it to hanging out in someone's musty basement. There is zero atmosphere in this place. The women's locker room is truly like being back in the locker room of your High school. The sinks in the restroom area were wet and didn't appear to be well-kept at all. There were no nice hand soaps, lotions, or anything that you would expect to see in a nicer spa. I refused to put on my spa slippers. I wondered if they chances on that.Finally I did manage to sneak back out into the waiting area (holding area is more like it) and try and keep myself tucked into my skimpy robe until my masseuse came and got me. Joe, my masseuse was professional and attentive. After my massage I mentioned to him that I would like to use the steam/sauna room directly next to my massage room. He proceeded to tell me that I was more than welcome to do that AFTER he led me back down the flight of stairs to get me checked-out by the bland 20-something. So, again, I had to parage through the entire spa in none other than my fashionable barely there robe. I imagined that Joe was either concerned about a gratuity or thought I was going to try and skip out of the spa without paying. Whatever the case might have been I found it a bit odd.So, I checked out and headed back upstairs again. I grabbed a yellow-stained towel and went in to the steam room.Overall, I would recommend saving your money to get a real spa experience.

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The Elms Hotel and Spa
338 reviews