An unforgettable experience for all the wrong reasons!!!!! A review of Hilton Pearl River

An imposing hotel with beautifully furnished rooms but an unforgettable experience for all the wrong reasons! On arrival there was no sign of any 'bell boy' or porter, so we purloined an unattended luggage trolley for our cases. We were then assailed by an eccentric, elderly, arm-waving night porter/bell boy, who wrestled the trolley from us and insisted that it was his job!!!! We really wanted to sort ourselves out in our own time having had a long days journey, but he refused to let us almost to the point of being obtrusive instead of helpful.

We were then a little surprised, when, as we were checking in, the receptionist gave us unsolicited directions to a very good restaurent in Pearl River. When we dined at the Hilton's own restaurant we understood why! Our table wasn't 'quite ready' even though there was no-one else in the room and all the tables were set. Service was desultory and excrutiatingly slow. There was a dead fly in the drinking water, the cutlery was dirty and the food mediocre and luke-warm. The beds were like lumps of concrete. Proving that appearances can be VERY deceptive.

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Hilton Pearl River
304 reviews