Amazing customer service A review of The Inn At Longwood Medical

During our recent "spontaneous" trip to Boston, my boyfriend and I didn't book any accomodations in advance, thinking our midweek travel wouldn't pose any problems. Little did we realize that the entire city of Boston was booked for those exact dates with a massive convention.

We stopped in to the Best Western Inn at Longwood, after recommendations from another hotel, to see if they had any rooms. Although we did not end up staying the night as they were booked quite solidly (like the rest of the city), Philip and Denise at the front desk were aboslutely amazing. They called around to probably ever hotel in the city (and beyond) to try and find us one with a room for the night, eventually finding success. Without their spectacular efforts, we wouldn't have been able to find a place to stay.

If they put that much effort into visitors who are not even staying at the hotel, I can only imagine the service that they would give to their guests. Denise and Philip, thank you. Your customer service is outstanding.

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The Inn At Longwood Medical
559 reviews