Ain't nothing quality about it... A review of Quality Inn & Suites Galveston

We picked this property after talking with other hotels on the island, and after reading reviews on Trip Advisor. Not only did we make reservations for our family for 3 nights in early August, we even talked 12 other members of our family to unfortunately stay at the same hotel. Our review: Very expensive for what you don't get, property is only 3 months old, and is already dirty. Hotel halls were filthy and not cleaned once during our stay. If you can find staff, they were rude or overwoked and when we asked to speak with a manager, no manager on site. When we say bad service, how about staff hanging up on phone, or no maid service at least one of the days we stayed. Guests in our party of 5 rooms had reservations for nonsmoking rms and were given smoking rms or put on smoking floors, and reservations for roll aways beds for children ignored. At check out, we and at least 3 other groups wished to lodge complaints about the hotel, but again no manager available and we were directed to call Choice Hotels 800 # who promptly stated that each hotel is indep owned and there is not much they can or are willing to do. Nice....

There is nothing quality about this hotel, don't make it your choice....

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Quality Inn & Suites Galveston
493 reviews