Accommodating staff, great hotel A review of Embassy Suites Denver-International Airport
I stayed at the Embassy Suites Denver Airport for one evening in early February owing to the recommendations of this site. As a frequent traveler who happens to be blind, there are two things that I take note of at hotels: 1) the way in which staff provides assistance and generally interacts with me; and 2) the presence of Braille signage, particularly for hotel rooms. I have to say that this hotel certainly met my expectations on both counts. While I could tell that this may have been the first time some of the staff had served a blind guest, everyone (from the shuttle driver to the folks in the restaurant and lounge) went out of their way to be accommodating, without coming across as being patronizing and overly helpful. I have to single out Sharica in the restaurant as being particularly noteworthy for her professionalism and excellent customer service.
The only small criticism I would have is that when my friend who I was traveling with (who uses a guide dog) inquired about whether there was a grassy area to relieve the dog to the person checking-us in, they indicated there was none close by. However, a walk outside the front door revealed that this was not the case. I will classify that as a possible misunderstanding. That aside, I will definitely be staying there again on my next trip through the Denver airport area.