A Repeat Customer is Disappointed A review of Riverhouse Motor Lodge
My wife and I had stayed at the Riverhouse each last weekend of September since 1998, and had made reservations to do so again this year. Although it seems to me to be "pricey" for its 70s cabin-ish decor, it is conveniently located and on a creek, and has fireplaces. In fact, for the past several years it had been a "tradition" for us to stay there. However, this year we had a family emergency occur a few days before our reservation, and needed to cancel. My request for return of the deposit, or at least use of the room for one night, or even credit toward another stay was denied, with "our policy" being used as the reason. The inflexibility and uncaring attitude of the establishment toward a good customer at a time of crisis not only caused us to not stay there this year, but dashed any hopes of future annual trips to the Riverhouse. I am very dissapointed.