A few problems at the Inn A review of The Spa at Norwich Inn
My girlfriend and I spent a recent Saturday night at the Inn.
She's been to the spa as a day customer several times and has had a positive experience. We were planning on going to the Mohegan Sun Casino and were looking for overnight lodging nearby. (The Inn is owned by Foxwoods Casino, but is less than a mile from The Mohegan Sun)
We did not want to pay $300 plus and stay at the Sun and the nearby Best Western was booked, but the Inn had a room for $225. A bit pricey for Connecticut, but why not. We booked over the internet and had no problem.
We arrived at 3.15 on Saturday and checked in. Our room was not yet ready and the chilly desk clerk quickly rattled off our options.( you can wait in the spa, eat in the bar, go for a walk, etc.) We took a walk down to the spa and looked around. Many guests were hanging out in white terry bathrobes that the spa provides, waiting for treatments. (I'm not wearing one of those in public-but I guess that's my problem) Anyway the spa looked well equipped, with a lap pool gym, nice locker rooms, etc. We journeyed back upstairs to the Inn and sat down in the small bar just off the Inn's lobby. The really frosty bartender\waiter barely greeted us and seemed really annoyed when we weren't quite ready to order. We did order, a coffee and a tea and a humus and pita. The appetizer was tiny (a large dollop of humus and a very small pita, cut into wedges-for about $7.50. Not a man sized portion, but considering most of the guests were upscale 30ish and 40ish looking women, maybe the portion size was just about right. My coffee, however, was about the best cup I've ever had.))
Anyway, we were ignored by Mr. Warmth the bartender, (he was not very busy; I guess he just did not like us?) Finally, I motioned him over and got the check. For the first time in my 49 years, I did not leave a tip. This guy was that bad.
We got to our room, (#25) and it was large, well decorated, with about 8 or 9 windows, a very large bed, a chair, desk and TV. Nice I thought. But for $225 it should be, at least in Norwich, CT.
The only problem with this room, as I found out that night and early Sunday morning, was its location, just above the kitchen! The blower noise was constant and yelling along with the crashing of pots and pans added a bit of spice to the racket. Fortunately, the room had a small CD player and I brought a few, so we were able to drown out the noise. (It stopped at about 2am and started up again at 6.30am)
I did not complain that evening (my girlfriend's hearing is less sensitive than mine, so she was not much bothered by the racket and it was her birthday.) But the next morning, I went down to the front desk, explained my problem to a very pleasant women, and she agreed, without my asking, to take 50% off our bill. She knew room 25 was right over the kitchen and knew it was noisy.
I guess my question is this: If this rather pretentious establishment knows that room 25 is very noisy at night, why don't they fix the problem or warn the customer, in advance?
I did get to work out in the gym and found it small, but well equipped with late model machines, mostly from Sybex.
I can't recommend this place. At first glance, it looks first class, but after a short while its flaws show through. We had interaction with 3 staff members and 2 were not at all welcoming. At $225 a night, that is not acceptable.