A different experience.... A review of Old Town Apartments
We arrived at Prague quite late at night and the weather was terrible, -4 i think. We got picked up at the airport by one of the companys drivers who took us straight to the apartment. When we got there he told us we had some stairs to climb as we were in the attic. A bit of an understatement to say the least!!!. There is an elevator in the building but you have to have a 'special' key to use it. We did not have this. On entering the apartment the heating appeared not to be working. The guy told us that he didnt understand it, but he certainly wouldnt sleep in a place that cold!. He then advised us to ring the emergency number and left. We rang the emergency number which turned out to be a turned off mobile. Great!. After a few hrs fannying around we managed to get the heating to work and just wanted to go to bed. But on going to bed the sheets were dirty and smelt a little 'musty'. Nice eh?. Well we gave up and went to bed anyway. Got up and thought we would watch some tele, but the only british channel was BBC news while it says on the website that the apartment has sky. It doesnt. Eventually managed to get through to someone and they sent someone with a key for the elevator and some 'clean' sheets that smelt suspiciously like the old ones?. Very odd. I have to say however that they were very helpful on the phone and prompt in getting someone to us. The apartment was okay to stay in and we had a good time in Prague. However i would describe it as a bit grim, and certainly NOT a luxury apartment as the website suggested. I wouldnt personally stay there again, although if the apartment was advertised correctly it wouldnt have been that much of a problem. I think its the false advertising thats annoyed me..... excellent pub next door though - called the Dogs Bollocks. Great chilli goulash.
The apartment that this customer is complaining about is offered as a high standard apartment with satellite connection. The customer did not find his favourite channel, and whilst this is unfortunate cannot always be avoided. The other problems mentioned by the client were solved from us promptly along with an apology. Unfortunately, when the weather outside changes radically we sometimes face problems with the heater in the mentioned apartment.