Zermatt Resort & Spa
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Historical Traveler Reviews Zermatt Resort & Spa Midway
Be careful when considering this property. I just returned and had several problems. First, the staff is very unexperienced and frankly unprofessional. I booked a "modified" package and was told that it would cost more money than what was confirmed when I arrived. Apparently, the person that did the booking doesn't make mistakes. It took a shouting match with the manager for them to live up to the deal I booked....I really wasn't interested in hearing how much it cost them to run the hotel. I really didn't need this aggravation on my vacation....it should have been handled professionally and it wasn't. Other issues: you can hear everyone and anyone in the hallways from your room...the walls/doors appear to be paper thin; the breakfast buffet was mediocre at best...all the berries were frozen (2 days in row).
Overall, the Zermatt is a nice property. It is too bad it isn't run in a first class manner.
Better than last year
We stayed here last February and were really disapointed. It had just opened so they had a promotion to come back within a year for a free stay. We almost didn't because of our previous experience but since we were staying in the area a "free night" sounded better than driving home an hour away.
We are so glad we did. In one year they have made great improvements. Much more of the resort was opened. The room we got this trip was much bigger and nicer. The bakery was wonderful. We also had the Sunday brunch which was well worth the money. It looks like they have great conference rooms and lots of space. The staff was all very friendly and helpful.
We will definatly return. The reason for coming up the mountain was to go see "Tommy" at the Egyptian Theatre in Park CIty. It was very good and we would recommend seeing it also if you have spare time.
Great for skiing with kids
We've just returned from a stay in Utah and definitely recommend the Zermatt Resort. We rented our ski equipment from the onsite Adventure Haus and had great service. The hotel shuttle went on the hour to Deer Valley (about 10-15 minutes away) and picked us up at the designated time without a hitch. Our kids loved the pool - waterfall, hot tubs, indoor/outdoor pool. We were so tired we just ate onsite and the food was also very good. The staff was extremely helpful and friendly and were obviously working hard to make our stay pleasant. It was a very good place to stay with kids and a good value.
My family and I always take a winter vacation to Utah and stay in Park City. This year we stumbled on Zermatt via the website. The property was beautiful, the location was peaceful. I was worried at first about the distance from Park City, but with the complimentary shuttle my family and I were able to easily access Park City. The concierge was able to recommend some great local restaurants. The one site restaurants were also amazing. Starbucks and fresh pastries from the bakery were a welcomed start to the morning. I have never met a more friendly staff that was willing to help me out anywhere I have stayed. The pool is AWSOME!! It is an indoor- outdoor combine and the kids LOVED IT!! My husband was able to use the fitness center --- they have personal trainers on site. This really is the most incredible resort I have ever stayed at. We will be back for years to come!!
Europe in Utah!!!
Beautiful Resort!!! I have been all over Europe and Zermatt Resort is authentic as anything in Switzerland. The rooms were beautiful, new, clean and quiet. The pools, wellness center, day spa indoor tennis was an absolute blast! The details on the buildings and interiors are amazing, there are hand paintings everywhere you look. I came for a conference and everyone in our group was blown away. I saw a few negative reviews and I noticed they were from Utah, must be the lack of culture and knowledge that Utah is known for because I never heard one negative comment. Zermatt is perfect for families, couples, groups or anyone. We will defiantly be back!!!
I stayed at the Zermatt for several days during the month of September. I was very disappointed with the quality of the amenities and the service provided by staff. For a new property, I was surprised at the lack of attention to detail. First, I could not fully open my bathroom door as it hit the toilet, so I had to squeeze in and out of the bathroom. Bags of dirty linens were left in the hallways. My room was also never cleaned and when I contacted the front desk, I was told that housekeeping was first focusing on new arrivals and that my room would be cleaned later that day, which did not happen. Also, the walls are paper thin as indicated by a previous reviewer, so noise from adjacent rooms can be a problem.
The only good thing about the property was the gelato served in the bakery.
Also, Midway is quite a drive from any alpine skiing, so stay in Park City if you want to be close to the slopes.
You call this a Mountain Resort
Recently stayed at the Zermatt for an annual conference which normally is held at the Homestead. If you want a quiet mountain setting the Zermatt is not it. The biggest concern to me was the bright lights. They lighting inside and out is so bright you can not even see the stars. There are numerous natural hot pods on the property which are now fenced off with red lighting inside the pods. There are cement paths throughout the property and cement parking lots and cement everything. Not much natural landscaping left. The resort itself has this faux swiss design which basically covers up a big cement buidling which could be a holiday inn in swiss. Plus there are huge HVAC units throughout the property which are extremely loud all the time which takes away from the quiet serene enviroment expected in the mountains.
I stayed in one of 5 penthouse rooms on the top floor so noise was not a factor except the heating/cooling system comes on and off all night. The evenings were cool and I would have liked to have opened the door for fresh air but the heating system kicks on to maintain a certain temperature so it never goes off. This was probably a good thing because with the door open I would have had to endured the bright lights. My guess is the townhomes and villas are the best bet for more privacy and comfort. They are located in separate buildings away from the main resort so I imagine quieter.
The food was okay everything is german/swiss style if you like sauerkraut and brautworst. I was not impressed. There are several very good restaurants in the area such as the Blue Boar Inn which is another quaint B&B just up the road.
I definitely prefer the Homestead which is quiet and peaceful with a country feel which is what Midway Utah is all about. If you want a fake mega brightly lite resort in the mountains than this is the place otherwise I would check out other places in the area.
had a great time, stayed 10 days, people are friendly and helpful.
Just returned from Zermatt. We have family in the area but always stay in a hotel when we visit. Zermatt is a great alternative to the iconic Homestead across the street. While the Homestead has declined in most every category it was refreshing to stay at a new and beautiful property with a refreshing, service oriented approach to its customers. Check in was great (even got an upgrade), speacl requests noted and honored. The rooms are beautiful, if a bit small. The buildings and grounds are interesting architecturally. My son loved the indoor/outdoor combo pool. The setting is gorgeous. While the property is not perfect it is clearly the best alternative in this beautiful part of Utah. Keep up the good work.
Zermatt is Beautiful!
Fun international feel. Exceeded our expectations. Wonderful new resort. Everything is NEW! Beautiful mountain location. Great attention to detail. We stayed in the villas with beautiful views, a big flat screen t.v., fireplace, and awesome kitchenette. We'll visit again.
TripAdvisor Reviews Zermatt Resort & Spa Midway
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