Xanadu Beach Resort and Marina
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Historical Traveler Reviews Xanadu Beach Resort and Marina Freeport
Bad reviews uncalled for
This place was great. Its almost like the people that gave it negative reviews stayed somewhere else. All renovations were completed as far as we could tell. Nice big rooms. RIght on the beach. Near Royal oasis(so i could hit the casino whenever i wanted :)
People at the front desk weren't very helpful, but the resort and location was fabulous.
My daughters and I stayed at the Xanadu as a result of being booked through Diamond Holidays, for 3 nights beginning Dec. 23, 2002. Due to renovations, the lobby was non-existent. When we walked into the hotel, if not for a construction worker, we had no idea where or how to check in. There was no sign leading to the offset office. It did not end there with how incompetent and horrible this hotel proved to be. The staff was un-welcoming, very rude, quite stand-offish, and upon asking them questions, we were answered in a tone of voice that made me feel like they thought we were stupid. When we left the office, we were not given instructions to the best way to the room. Once again that was provided by a construction worker. I will admit the room was very lovely; it overlooked the marina and was spacious. We had only two towels for the three of us and calling for extra proved a waste of time. The hotel is in the middle of nowhere. Diamond Holidays said there would be a free shuttle to town - Wrong! There were cabs which ranged between $9 and $17 depending on your destination and that was one way. Diamond Holidays said there was a Hot Tub. Wrong again! The pool was freezing, but the chairs were fine to sit in. We spent alot of our time at the Holiday Inn Sunspree Oasis Resort at the International Market Place. Now, that was a great place with hot tub, and lots of people. Xanadu had almost no one staying there. As for meals, that was a joke. We tried having breakfast, but the one spaced out waitress could not even tell us the cereals they had without going to look, plus she took forever getting anything, that one other guest got up to serve water. There were only like 6 people in there - I am telling you the waitress was a space cadet. Needless to say, we walked out, left to complain to the less than friendly office, received no satisfaction of course. The water-pouring guest was right there behind us complaining as well. I could go on and on, but I think you get the idea. If
Xanadu was great!
We were very pleased with this resort. It overlooks a beautiful ocean. You don't really have to worry about getting an ocean view, you have one no matter what room your in. The resort itself looked brand new. From the rooms to the furniture, hallways, restaurants, ect.. brand new. Great location. Close to alot of stuff.
We lived in gabrbage
We just came back from our vacation in freeport.this hotel is the worst hotel in the world.they are renovating and it is garbage overall.
Don't stay here like I did
I asked for a 3 star property at Priceline and I got this. In addition to paying $70 per night, the hotel charged me another $12 per night as an "energy charge." They should tell guests up front all the charges. No fridge in my room and when asked to bring one, they said there's a $50 nonrefundable deposit. Also, they didn't provide a remote to my TV until I complained to Priceline regarding the lack of amenities. The pool is unheated so it's too cold to use in December. Complaining to Priceline so far has yielded nothing.
Won't do it again.
Wouldn't stay again. The Elevators got stuck, there was no A/C and no hurry to fix it. The service was slow at the desk and the attitude was unpleasent. I don't reccomend it.
Great Two Weeks
Stayed at the Xanadu after getting a great last minute deal thru' the internet. I had seen the reviews and was a bit nervous. We stayed in the lower rise block (three floors) as the 'tower' was being painted. The rooms were basic but very large, the staff were friendly (laid back, but friendly), the maids changed the towels everyday and the rooms were also cleaned to a good standard everyday. We had a fridge, TV, air-conditioning, two double beds (for the argument nights!!). The bar was expensive, but there was a free bus into the nearest 'town'. On the whole the only thing we weren't happy about was our tour rep!! Otherwise it was fine. If you want lavish hotels and facilities, this maybe isn't for you. If you want a quiet break away from it all, this is just for you!!
Terrible Place to Stay
We stayed here in August of 2001 for four days on a dive trip. The rooms were only average/below average (I've stayed at better roach motels!) and our air conditioning worked sometimes and sometimes not. The sliding door to our balcony kept getting stuck and we almost got stuck outside several times while hanging out our dive gear. There were hardly any people around anywhere and the staff was VERY rude. The food was horrible. The only good thing about it was that we could just bring in our wet dive gear and lay it around the room and not feel guilty. In any other hotel I would have been VERY careful not to drip ANY sea water on the carpet. I would never stay there again.
Supposedly they are remodeling. It looks slow in going.
One other thing:
The dive shop was nice there (and you could just walk to it) and the Dive Masters were great.
We Will Never Stay There Again!!!
We stayed at this resort (if you want to call it that) for 5 days. It was probably the worst place we have ever had to stay. We wanted to go and stay at a different hotel, but it was not in our budget, seeing as how we had a prepaid vacation package. The service was awful. The resturant offered 3 choices for dinner, which we waited 45 minutes for and their was only 1 other table with 4 people there. Those poor people had waited 1 hour and 15 minutes before getting their food. My napkin had small bugs crawling on the inside of it. Our waitress acted like it was a bother to even take our order. The front desk help were so very rude!! Our air conditioner in our room occasionally worked, which made it very hot. They claim to be under construction, but I don't know why. The place was deserted. We could count on one hand the number of guests that were there. The beach is within walking distance, but once you get there it is not relaxing at all. Constantly people were coming up to us and wanting to sell us some high priced junk or to braid my wifes hair. So much for a private beach. From what we saw of the island, Port Lucaya is the place to stay. It was clean, and the service there was better. If you do decide to go, definately do the Dolphin Experience. It was AWESOME!!
I would not stay here again
In May 2002 I lodged at 3 different hotels during a 9 day stay on Grand Island. Xanadu was my second hotel destination.
Right now the tower is under renovation. From the looks of it, it will not be finished for a LONG time. In addition to the tower, there is a 3 story lodge next to it. This is where all the guests seem to be staying currently. There are not many (guests)! I found the hotel to be secluded and deserted.
The rooms are nice and adequate. This was the best feature of the hotel. The pool is nice but frequently looked dirty. The beach is a short walk away from the lodge on the property. Chair rental available, and a couple of shacks selling souvenirs. I found some very good snorkling off shore, but it was quite a swim.
The beach side grill was only featuring 3 or so items, I tired quickly of burger, cheeseburger, or hotdog. The only other food on the property was the hotel restaurant which was not any better. 3 or 4 selections, over priced and poorly prepared. There is absolutely nothing to do here at night.
NOTHING is within walking distance of this hotel. You will cab everywhere, minimum of $10-15 one way USD.
One a positive note -- there is an EXCELLENT dive shop on the premise. I recomend diving with Xanadu dive shop, even if you do not stay at this hotel. They were excellent! Low key, casual, run on 'island time', but fun, professional, and went to great dive sites and laughed a lot! See Chris, Tevito or James -- great guys!
Final thought - I was booked to stay at Xanadu several days but after 2 days I couldn't stand it any more and I got a place at Pt. Lucaya Resort and Yacht club for the remainder of my stay.
TripAdvisor Reviews Xanadu Beach Resort and Marina Freeport
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