Buena Vista Palace Hotel & Spa

Address: 1900 E. Buena Vista Drive, Orlando, Florida, 32830-8432, United States | 4 star resort
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This 4 star resort, located in the Lake Buena Vista area of Orlando, is near Bibbidi Bobbidi Boutique, DisneyQuest, Backstage Magic, and Lake Lizzie Nature Preserve.
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          • Restaurant
          • Swimming pool
          • Outdoor pool
          • Fitness/Health center
          • Bar/lounge


          • Adjoining Rooms
          • Wireless internet connection in room (surcharge)
          • Breakfast Available
          • Wireless internet connection in public areas
          • Reduced mobility rooms
          • Non-smoking rooms
          • Wheelchair accessibility
          • Air-Conditioning
          • Free parking


          • Suites


          • Shuttle bus service
          • Room service
          • Business Services
          • Kids activities or Babysitting

          TravelPod Member ReviewsBuena Vista Palace Hotel & Spa Orlando

          Reviewed by dzarraga

          Great stay

          Reviewed Feb 23, 2012
          by (1 review) , United States Flag of United States

          We stayed at the Buena Vista Palace during our visit to Disney World in October of last year. We had a great experience at this hotel and loved its well-furnished rooms and excellent service. The beds were very comfortable and the rooms spacious enough for a family of four - we booked the room with two queen beds.

          The hotel's location is excellent, within walking distance from Downtown Disney, which is in itself a great experience. Our room didn't have a view of Disney/Epcot or the evening fireworks, but we didn't really miss it as we were out in the evenings anyway.

          Parking is plentiful and free but you may need to walk a bit especially when there's a conference going on.

          The food is so-so, even at their steakhouse (the Outback). I would recommend trying a few of the restaurants in the area (you'd have to drive) or at Downtown Disney (which you can walk to). The breakfast buffet was more functional than decadent, while the 24-hour cafe provided more of a quick bite (pastries, pre-packed wraps, sandwiches and salads, candy drinks, treats) than anything really substantial.

          We didn't get to try out the amenities (the impressive pool area) since we spent our time at the Disney parks. They did have a store carrying Disney merchandise for last-minute souvenirs and gifts, which is convenient and less-crowded that stores at the actual Disney parks.

          Room Tip: The higher up the room, the better - the ground floor, lobby and atrium areas can get pretty noisy when there are conferences (there usually are in peak travel season, I guess).

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Historical Traveler Reviews Buena Vista Palace Hotel & Spa Orlando

          Not 5 star but....


          My 2 kids and I stayed at the Wyndham Palace Resort July 9th - 12th. I found a great price online of $65 a night. I wouldn't pay much more.

          This is definitely not a 5 star but the location is great (right across the street from Downtown Disney) and the pool is fun. The room had a musty smell and left a bit to be desired but the view was great from our balcony. There are also free buses to all the Disney parks right from the hotel.

          I would recommend this hotel only if you find a good price on it. How much time are you going to spend in your room in Orlando anyway?

          Wow! what a polace


          We just returned from 4 days at the Wyndam. I wish we could have stayed longer. Everyone we met was tripping over themselves to make our stay as comfortable as they could. We were given an upgrade (fla resident) to a room with a private hot tub. That was a nice surprise and still guest services phoned to ask if we liked our room and if we didn't they would gladly change it for us. We were given drinks and a light snack upon arrival and turndown service was available if we had wanted it. The valet parking was exceptional. We went in and out and by the second request for our vehicle the vallets knew us by name and vehicle. We simply called vallet from the room and by the time we were at the front door so was our vehicle. We asked for additional coffee for the room and within minutes had some. The bed was comfortable and the rooms were exceptionally clean. One afternoon we returned early to catch a nap and housekeeping had not yet been to our room. the girl asked if we would like her to do it now or return. We really only needed garbage emptied and some clean towels but she went out of her way to be quiet (my husband was napping) and to provide everything we needed. She would have easliy come back but I saw no need for her to do so. We were left a phone message the second day from guest services to ask if we needed anything or if they could be of any service. The hot tub was fantastic. The only drawbacks of the room itself was that some ants had made their way to the 9th floor patio and the lock on the sliding glass door was broken on arrival but was fixed almost immediately after we phoned in the problem. The gift shops were nice and one could find almost anything they needed but for a hefty price. The restaurants were greatly overpriced so we found oursleves leaving for most of the meals. I was surprised that the Outback was as overpriced as the rest. Much more than the Outbacks in the rest of the state. The three lounges were dead. the lounge on the 27th floor offered complimentary champaign and the view of the fireworks at epcot and Magic Kingdom is unsurpassed. The kookabura lounge was very very cold and not much going on. They advertised a live band but we were told since the new no smoking laws affected them (even though just a bar and was seperated it was under the same roofline therefor they had to comply), there was not enough business to keep the bands. There were more people standing in the entryway to Outback smoking than there were in the lounge. We found it quite humorous that there was no smoking at all anywhere inside the hotel, yet there were ashtrays everywhere you turned, even by the elevators on all the floors. The pool areas were just a short walk away and were great. The lagoon style pool seems to attrack the youngsters while the lap pool the adults. Poolside service was exceptional and the conciere had plenty of clean dry towels every time. They even had floats and pool toys for the children. Part of the pool as well as the exceptionaly large hot tub were under cover and right next to the locker rooms, and snack bar. a full service spa (although pricy) was available and information easy to obtain. I would recommend this hotel (if not more than $150.00/night) to anyone. Downtown Disney is just a short walk away, and busses provice service to all the theme parks. Hint ....walk to downtown Disney and take the Disney busses. Service is much faster (every 10-15 min) and more reliable. You won't have the hour waits or the interrim stops at all the other hotels on the plaza. If you want a convienent full servise resort without paying Disney prices this is it!

          Don't stay here....


          We stayed at this hotel over July 4th weekend and not much has changed since I was last there 10 years ago, when it was the Buena Vista Palace. Most of the decor is still the same, except for some new wallpaper and bedding, it looks old, smells old, the bathrooms are small and we expected much more from a Wyndham property. We stayed on the Crown (concierge) level, the food was terrible, at night instead of finding plates of sweets and desserts, I found one plate with 3 half eaten cookies. The balcony door in our room was very hard to open. We waited over 30 minutes to check in because only one person was working on the front desk. On top of all this, we returned to our room one day to find that the housekeeper had not closed the door behind her after leaving. Our room had been left open the whole day, and while all our valuables were fortunately locked in the safe, our disney tickets were gone. Every manager we tried to speak with just passed the problem on to someone else, and to this point still nothing has been done. The security guard was rude and facetious and noone seemed to care. On two occasions our room keys stopped working and when we went down to the front desk, we had to make another 20-30 minute line to get them rekeyed. I was kept awake every night by the sound of the tv from the room next door and the sound of the people talking in the next room. If you're someone who has stayed at a Wyndham property before and expects the same high standards, or expects that this hotel is going to be as good as staying at a Disney Resort, then don't stay here. For much less money, you can get a much nicer, newer hotel elsewhere, and not have to worry about your room being left open or your personal property going missing.

          We had a great time......


          We got married at this hotel in May 2002 and, having read all the reviews, really felt it was not being given justice. As with any hotel in Orlando, there was much convention and short-stay activity (we were there for 3 wks) and very few others were there for more than a week.

          We found the staff pleasant, the other guests enjoyable company (unlike Cancun in Mexico) and generally had a great time. The venue they laid on for the wedding, along with an excellent meal afterwards (there were 12 of us) in the Outback Restaurant was excellent. This really is the best eating place in the hotel, although a little expensive and best saved for a treat. We ate here on a couple of other occasions and found the food excellent. Gator and Kangaroo for your wedding reception - can't beat it !!! The buffet breakfast was over the top to say the least -ridiculous price and far too much food - it made me feel sick to see how much some people were consuming just cos it was all inclusive price. The supermarket shop was a little pricey but convenient. We did discover a shop selling similar wares - snacks etc, across at Downtown Disney which was a lot more reasonable price. The hotel rooms were spacious and airy, the balcony was not much to shout about but you do not tend to spend too much time in your room in Orlando !!! We did have to complain on our first night because the bed we had chosen (you have two doubles in each room) had hair in it and had obviously been slept in so we slept in the other one and rang down the next day to ask them to change both as we had now used the other - they did, promptly so cannot complain too much. Location of the hotel was excellent, conveniently placed next to Downtown Disney and out of the rat race of I-Drive. (don't take taxis from outside the hotel - we had a wedding meeting on our first day and as we did not know our bearings got a taxi to Downtown Disney and cost $18 - only realised afterwards that the place is actually 3 min walking distance). The pool area is lovely although only used once as so much else to do. I would thoroughly recommend this hotel to anybody, excellent service, clean rooms and location great.



          It was my honeymoon and our room was located next to the elevators and the vending machines. We could not sleep the entire night due to people coming in and out of the elevators, and kicking the vending machines. I was told that the room had a balcony, well the room had a balcony but it was locked from the outside. Hotel management advised me that it was locked due to maintenance issues. The closet didn't have a single hanger. The T.V. remote was missing from the room and the sheets were dirty and the blanket had holes in it. Luckly we only stayed one night.

          Not worth the time, aggrevation, or money


          The Wyndham Palace and Resort Spa is anything but a RESORT. The Customer Service is horrible. When you stay at a resort you expect to be able to ask the staff where you can go for a quick good bite to eat (for example), they don't seem to know what is going on in other areas of their own hotel, much less the orlando area. There is ALWAYS a long line at the registration desk. I don't think you should have to stand in line for over five minutes to check in or check out. This is a problem that could easily be remedied by having more staff to assist you. The Valet parking is a bad joke. We had to wait a MINIMUM of fifteen minutes everytime we wanted to get out car. This again, should run smoothly at all times regardless of the time of day or the amount of people retrieving their cars. Don't bother calling down to the front desk for any assistance of anykind because they do not answer their telephone and if they do, they put you on "eternal hold". This place is a joke! I would have expected this kind of service from a $59.99 a night hotel, but for $200 a night. The true sign of a good hotel is when, even at their busiest, they can still function. BUSY is not an excuse for poor customer service!

          What a pleasure!


          We stayed here for our first night in Orlando. Our timeshare week started the next day and we got this resort through priceline. What a find!!!! This is a beautiful, well-staffed hotel. As soon as we pulled in we were treated with first class service. Starting with the valet, the front desk, the concierge, hospitality etc. The resort is across from downtown disney and they offer a shuttle but we just walked.

          The room was spacious and we had a perfect view of the fireworks at Pleasure Island. We sat on the balcony and really enjoyed them.

          It really was a pleasure!

          The Wyndham was wonderful!


          The Wyndham Palace is one of our favorite places to stay in Orlando. Lovely, spacious rooms, attentive staff, the nicest hotel in the Downtown Disney Resort area. It is the first hotel stop of the park shuttles, so you are almost always guaranteed a seat. Arthurs 27 is a first class, gourmet restaurant, although expensive, well worth it for a romantic dinner. Complementary champagne in the lounge for sunset also a plus! Have stayed twice, would stay again.

          Great place to stay


          My family stayed there in March 2002 and found the hotel excellent. Great location next to Downtown Disney. Our room, which was a suite, had plenty of space and was very nice. The only drawback was the wait for the shuttle bus to the parks. Finally realized it was so much easier to drive.

          5 Star - Not all it's choked up to be!


          My huisband and I spent 4 nights at the Wyndham Palace Spa and Resort and it was not a very good stay. My husband had a Trade show in the hotel and I came along for a short get away. Our room was so so, the A/C wouldn't cool very well. We called maintance and the guy took off the door to the unit and never touched a thing inside and said it is cooling off better now and left. Well of course it wasnt fixed. The noise in the hall was like living in a dorm room a college. Our neighbors must have slammed the doors a hundered times a night. We had over a dozen Lady Bugs in our room, due to no screens on the patio doors. The Cafe resturante was closed every night we were there. Yes you could eat in the more expensive resturantes, but we wanted something quick and lite, and so we left the hotel to eat every night except one night. We stayed on the 4th floor above the Out Back Resturant and the dust on that level you would need a shovel to remove it. Not a pretty sight to look down on and you really didn't want to eat in the resturant below all of that crud. All in all it was not a great trip. We've had better staying on Disney at the Coranodo Springs Resort!

          Think Twice before spending over $230.00 a night on this one!

          TripAdvisor Reviews Buena Vista Palace Hotel & Spa Orlando

          3.50 of 5 stars Very Good

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