Hotel Galvez & Spa, A Wyndham Grand Hotel
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Historical Traveler Reviews Hotel Galvez & Spa, A Wyndham Grand Hotel Galveston
Great stay (BRRRR!)
We spent 2 nights (Dec. 18-19) for our 5th anniversary. Great hotel!
Pros: bathroom was elegant; our gulf view was great; enjoyed all of the ammenities (bathrobes, etc.). I would stay here again.
Cons: the heater was not working. Left a note w/ the front desk the first morning. It still wasn't fixed properly for our second night.
Thankfully the weather was mild (not frigid) but we would have liked it a little warmer in the evening. I was hoping we'd be offered a break on our bill at checkout but that didn't happen. For the rate we paid (full price??) the central AC/heat should work flawlessly.
On arrival we were given a room with two double beds when we had ordered 1 king bed via the online service. They were 'unable' to provide us with other lodging. The doubles are large enough for 2 people, so we dealt with it. Heading up the stairs to our room, there was a melted chocolate bar on the main stairs. We alerted a bellhop and he said he would handle it. When we came back downstairs an hour later, it was still there. We notified the front desk and were told it would be handled immediately. Three hours later when we returned, it still wasnt handled, so we called the front desk from the room. Another hour passed, and we headed downstairs. Around 6 hours had passed, since the first notifications. A manager was called who stated "Well, thats housekeeping's job." and offered no solution. A second manager cleaned it up personally and as she was walking by (we were at the bar) she repeatedly and sarcastically said "Thank you so much for alerting us".
I mean honestly... its not that big of a deal, but the customer service quality was really suprising. In our room, the iron and the blowdryer were broken, but they brought us a new iron to use. Make sure you get a room above the third floor if you plan to use your "ocean view" (more expensive than city view) room as the trees and valet area masked it from our second floor room. The walls are somewhat thin, and you can hear people upstairs flushing their toilets, but its not that invasive.
Suprisingly, there were 75 channels on the television, though we didnt have time to watch any of it. Overall, despite the small infractions, I'd give the hotel a 3 out of 5. From the outside, there are 2 to 3 other hotels on the seawall that look nicer, so check them out too.
After reading all the reviews on the Hotel Galvez and The Tremont House Inn I finally booked a room at the Hotel Galvez for our 24th anniversary weekend. The hotel is beautiful as well as the grounds but the mattress we had was unbearable. I don't know if they're all like that but we had the misfortune of getting one. The next day we checked out and went to the other hotel. Had a wonderful anniversary!
What a great experience and hotel. I was impressed all around. Friendly desk staff, great room (small but it was to be expected), great views!
I would stay here again, it was everything I was expecting.
The hotel its self was gorgeous but the lady at the check in counter was the worst ever, very snooty and condescending. I did not get the room I was supposed to (not the hotels fault) but all-in-all we still had a great time the rooms were very nice, I will stay there again.
Not Pleased At All
Several business women met at the Galvez the weekend of August 8th and immediately were taken back as to how rude the entire staff was. It was not a pleasant experience and one of our rooms did not have high speed internet. It didn't have internet period. We called, twice, ahead of time to verify that it would be a working vacation which high speed would be needed. After sticking me down in the basement without air conditioning for 3 hours, I finally was transferred to another room.
But I missed out of several very important business meeting Friday night and most of Saturday. I will never stay there again.Terry
As I child, I visited Galveston often with my family and always dreamed of staying that the Hotel Galvez. It always looked like such a beautiful hotel, and on my first visit last week, I was not disappointed. The public spaces at the hotel are beautiful - the lobby, restaurant, bar, and entry are gorgeous, but inviting. The pool area is well kept and nicely landscaped. The swim-up bar and comfy chairs are a nice plus. Our room was somewhat small, which is to be expected in an old hotel, but very plush and comfortable. Take advantage of the free shuttle service offered by the hotel to get around the island if you don't want to drive.
We stayed in the Galvez May 2003. The hotel lobby is beautiful and the staff is friendly and helpful. The rooms are very small, so if you have more than two people, you'll find it a little cramped. The pool area is nice and clean and the landscaping is nice. Parking is behind or to the side in a gated area. The window in the room is small but you do get a gulf view if you request one. Hotel restaurant is pricey, so you'll likely be getting in the car to go down the street. The exercise room is nice and included in the rate. You can walk across the street to the beach but you might consider the nice beach right down the seawall at Stewart Beach. If you're going to consider this price range, you might consider spending a little more and stay at the San Luis. It provides a more spacious room and nicer ammenities. It's also walking distance from IHOP and Rainforest Cafe.
Stay with it!
Been staying at the Galvez for over 15 years. Always once, sometimes twice a year. It has had it's ups and downs, but in the last few years seems to have really gotten good. The staff seem to be more friendly and eager to please, the prices more reasonable for a grand hotel in a grand location, and, the rennovations have really helped recall the heyday for this hotel.
Local gives a thumbs up
I lived in the Galveston area most of my life (moved out of town and am now living in Central Texas). I've watched the different hotels come and go, but the Galvez seems to remain the most consistent for quality.
There have been times that have been more pleasant than others, but never an ugly experience. Last time, get this, I used hotwire to purchase an anonymous hotel and got to stay in this lovely old hotel for $69/night! I nearly fainted.
I like the old world atmosphere about the Galvez. The location is nice (right along the sea wall and close to the souvenier shops). If you get an ocean view - you'll have an uninterrupted glimpse of the Gulf from your window. The $69 a night room was over Christmas and the staff were wonderful. I got a corner room with windows on two sides overlooking the gulf.
While you won't always be able to get this kind of rate for this kind of room - I can still highly recommend the hotel for its quality and location.
TripAdvisor Reviews Hotel Galvez & Spa, A Wyndham Grand Hotel Galveston
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