Winnetu Oceanside Resort
How has this resort rated in the past?
Historical Traveler Reviews Winnetu Oceanside Resort Edgartown
Horrible Service, Very Unfriendly, Disappointed
The Winnetu is a very nice resort to stay at if the Staff was more proffesional and curteous to their customers. The Winnetu is a very well kept resort, the location is perfect, the beach is a short walk away and relatively close to it's bus line. Except for people without cars or who are disbled, it may be a problem because the resort is hidden away from the main road approx a good 1/4 mile in. Now to comment on the staff. The staff is made up of mostly college kids which for a supposed high class resort made it feel like a summer camp resort. There seemed to be 1 manager on duty, but she never seemed happy, never smiling. You would think she would be helping to greet all the wonderful tourist that pay her bills. Check in for us was fine, but no mention of anyone offering to help us with our bags. We did get the room we pre-booked for, and eveything looked neat and clean. The one major problem we had was the air conditioning. We went during summer and it was relatively warm. I guess they were in the midst of maintenance and ours was not working. The manager at the front desk did not seem to care about our complaint and said she would look into it. I found that to be unacceptable, giving us a half-hearted response. I went back to the room not knowing if anything would be done. About an hour later, a maintenace guy comes knocking on the door saying I'm here to install you air conditioner. He brings this old hugh window unit in that he found in their basement not knowing if would fit in the window or how he was going to do it. I found it rather amusing, after all , we paid good money to stay here. Anyway, knowing its not his fault, I let him do what he was asked to do, and he somehow got the unit to fit in the window. And you know what, there's no knob on the unit. He had to turn it on with pliers and said just to unplug it if we wanted to turn it off. Also, we couldn't close the curtians and the guy trying to be nice attempted to staple the curtains together to give us some privacy. I applaud him for even trying given the situation. Normally , I would have been pissed. But trying to not let anything negative bring down what is supposed to be one of the most memorable times of my life, I let it slide and put up with it for the remainder of the trip. Martha's Vineyard is a wonderful place to visit and staying in Edgartown was wonderful. If the Winnetu had taken care of their guests as well as they take care of their lawn, this would have been an excellant review. By the way, I'm now engaged with a little blurb of negativity on one of my most memorable occasions. Good luck to all who will stay at this resort. I would definately stay here again if the management changes.
An excellent experience
This was our first time to Martha's Vineyard and we thoroughly enjoyed our stay. We had only planned 4 days on the Island, so the Winnetu fit in perfectly with our needs. When traveling with smaller children (2&4), having a kitchenette is key. Most of the other non-house options on the Island did not provide a kitchenette or did not allow children. We would definitely rent a house, if we were staying longer. Nonetheless, we were pleasantly impressed with the grounds and accomodations. We did not experience the poor service from the staff that others mention in the reviews, in fact, quite the opposite. From Michelle, the general manager, to Vinny our shuttle driver and the Lure manager (forget her name) everyone was fantastic and attentive to us and especially the children. Of special note was Ed the general contractor who drove us in the antique bus once to Edgartown. Ed saved us from much pain and frustration when leaving the Island on a busy Sunday ferry schedule. Because of hurricane Ivan, Oak Bluffs ferries were not running, so everybody departing the Island had to leave from Vineyard Haven. The luggage racks were full, the ferry was packed and there I was standing in a sea of luggage wondering how the heck I was going to get on the ferry when out of the blue I hear a person asking if they could help. It was Ed from the Winnetu, who was going off Island to visit his family. He scooped up half of our luggage and led us to a "locals only know this spot" on the ferry close to the exit with room for all of our luggage. We would have never found this nook on our own and would have had to leave half our luggage in Vineyard Haven. I will not forget Ed and his kindness...he made a lasting impression. I tried to empty my wallet, but he would not take a cent...rememeber, he was off duty.
We stayed in an East Chop Suite on the third floor and had a great covered balcony and view. We chose not to bring a car, which actually was a mistake, even though we wanted to be sensitive to overcrowding on the Island. Transferring all the luggage for four from the town car, to the ferry to the taxi, etc. was extremely difficult and we needed to take taxis, hotel shuttle, public transport, and bikes to explore the Island. Not necessarily a bad thing, unless you are traveling with two small children. What were we thinking?
We stayed in mid-Septemebr, so we did not pay the high summer rates and felt that the Winnetu offered first-rate accomodations and was well valued.
We would definitely stay again and recommend to others.
Loved the Winnetu!
My husband and I visited for our honeymoon and were very pleased with the Winnetu. The prices are a bit high and the website exagerates a bit as far as the amenities, but regardless, it is beautiful.
The staff was very friendly and helpful. The receptionist was amazing. We joked that she must live there because each time we went to the desk, there she was smiling and asking us what she could do for us. The cleaning crew came to our room each day and kept us in clean towels and clean dishes.
The General store left a lot to be desired. The prices were the highest I've ever seen ($10 for a cold pre-made sandwich). We visited just after Labor Day (off-season) so we weren't able to get hot lunches there either. It was more like a gift shop than a general store. The Winnetu is not close to town either, so it was an inconvenience to have to leave the resort each day for lunch.
We stayed in the studio room and actually found out it was the best room in the whole resort (in our opinion). The room was decorated beautifully, it was set apart from all the other rooms, and was very private. We had a great patio to sit on too. When we arrived on the first day, there was a chilled bottle of champagne and bowl of strawberries waiting for us with a note welcoming us.
The fitness room was very tiny, but had the basic equipment (weight bench, treadmill, bicycle, and stairstepper). Unfortunately for the entire week we were there the stairstepper was out of order. We used the room almost every day.
The pool was great! The water was heated and clean. The beach is a short walk away and is beautiful as well. There's a tennis court and ping pong table, small game room and even a small office. The office only has the basics but we were able to get on the internet and find out where we needed to go each day.
We ate at Lure twice and loved it. It was very hard to make reservatios though. The first several nights we went there they were closed. The food and service are great though. I'd recommend calling in advance to find out exactly when they are open and make reservations while you're at it.
Not worth the price
There was a previous review about the poor service which I ignored seeing all the other great reviews. But that reviewer was absolutely correct. The college kids, while well-meaning, do not know a thing about service or running a hotel. They are very disorganized - there were never any pool towels available and they managed to misplace my fax. There is no room service, no robes, no dry cleaning, no shoe shining or any other amenity that you would expect at a luxury hotel. I stayed for a week and not once did the cleaning service mop our bathroom floor.
This hotel is very expensive (even for Martha's Vineyard). I was shocked that they didn't serve breakfast or lunch at the hotel restaurant Lure (and I was there during peak season - paying peak season prices). I have an infant and they did not permit us to sit the main dining area of Lure (with the ocean view) and we were forced to have dinner in the adjacent family room. The food was okay -comparable to an average New York City/Chicago/San Francisco or other urban seafood restaurant. Good but nothing special (except for the price). If you pay for an ocean view room - make sure you get a room on the third floor. We were on the second floor and could barely see the ocean above the dunes from our balcony.
This hotel is for families only - preferably those with more than one child. You will be woken up at 7am with children running up and down the halls. There are very nice grounds, an adequate heated pool, and easy access to the beach. There are kitchenettes in each room so it's up to you to make the food. There are also many children's programs which my daughter was too young to attend.
Next time I go to Martha's vineyard (which is a beautiful island) I will probably rent a house or maybe stay at the Mattakesset portion of the resort - which are townhomes that are a lot cheaper. If you are expecting to stay in a luxury hotel and enjoy some pampering, then you will be extremely disappointed with the Winnetu.
Happiest of Times
One of our most outstanding weekends. We were welcomed as if staff couldn't wait for us to arrive. They were so happy we were there. Clean room, excellent, respectful service. Beautiful view of the grounds and ocean. Cheerful, upbeat atmosphere. Convenient location. The Lure Restaurant was above and beyond our expectations. The best!! Hated to leave The Winnetu. Wish we could have stayed longer. Everyone should experience a weekend like this once in their lifetime. Short walk through the pathway to the clean, pure beach allowed another peaceful dimension to the weekend. Loved it! We will return.
This place is not for the seasoned traveler
This hotel is really mediocre. It is essentially staffed by college kids and exchange students that have not been trained in the hotel and service industry nor informed about anything having to do with the Winnetu. For $450.00 a night, I expected a higher class of service. I was surprised to have to lug all our suitcases to the 3rd floor ourselves (in addition, the elevator was out of order and I noticed the inspection was expired by over a year). The carpet in our room had huge stains on it. Housekeeping never relplaced soap or shampoo the entire week we were there. On one occassion she didn't even remove the pile of dirty towels. In fact, other than making the beds, housekeeping was quite poor. I would have been even more disappointed if we didn't have a car as this hotel is not convienently located. The 2 tennis courts right on the property need to be resurfaced. The children's tennis clinic was very much a disappointment for our daughters as it was geared towards very young children who have never played. The web site is misleading making it look like a top notch Resort which it is not. Martha's Vineyard is outstanding and this didn't impair our trip, but it didn't enchance it in anyway. We will go back to Martha's Vineyard next month, and we will not stay at the Winnetu again.
Great location, some complaints
beautiful lawn, very clean rooms, nice property. we loved our balcony overlooking the lawn w/the ocean in the distance. furniture could be nicer. we stayed there in mid-june, however, & many advertised programs/amenities weren't available until late june (we weren't told about this when we booked the suite). this included breakfast/lunch service (only a few deli items available at their general store), cookouts, transportation services, tours, etc. in addition, we found the very-green staff to be mostly clueless. there was one power outage as well.
The best on the island
Just returned from 5 beautiful days at the Winnetu. From the staff to the rooms to their first class restaurant, Opus, the Winnetu is the best spot on MV. The staff makes you feel welcome and ensures you know who to call if you need anything. The rooms (we stayed in an East Chop Suite) has plenty of room and a kitchen area so you can do a little cooking. The patio area allows you to hear South Beach as you read.
Opus is our favorite restaurant on the island. Whether you want a goumet meal or something lighter and quick, they have it. Also, the view from Opus is beautiful. The Winnetu lives up to its name - it is beautiful.
This place is a gem..the best place by far on the Vineyard
Having spent many years visiting the Vineyard we were pleasantly shocked to discover the "new" Winnetu -what a surprise! Only built in 2000, the resort is located on a beautiful piece of property in Edgartown at South Beach. Not only is the property spanking new, and the staff so desirous to please, but the amenities were beyond our expecations. They included: a heated swimming pool, tennis club, life-size chess board (the best!), library, general store, fabulous restaurant with an ocean-view, expansive lawns to play or read a book, a path to the Vineyard's best beach, bike rentals (the resort is on the bike path to Edgartown), their own water taxi to go into town, complimentary shuttle service to town, massage services, and in the summer we understand they offer a complimentary children's program for families. Well, if this isn't enough, the rooms, are mostly suites, with kitchenettes, living room/dining room, decks with views, and large bathrooms. We stayed in a West Chop suite - it was superb. We would not recommend a studio - they're okay but don't have the space or the "twinkle" of the larger suites. Casual, wonderful and the ultimate Vineyard experience, there is no comparison in our judgment.
Loved the Winnetu
We stayed there for 4 nights last June and really loved it. The accomodations were sparkling and comfortable. We stayed in a West Chop Suite. The grounds are well maintained and very pretty. We enjoyed cycling to Edgartown everyday for lunch. The beach is just a short walk away and is beautiful. I would not stay any place else.
TripAdvisor Reviews Winnetu Oceanside Resort Edgartown
Travel Blogs from Edgartown
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