White Sands Oceanfront Resort & Spa
Historical Traveler Reviews White Sands Oceanfront Resort & Spa Point Pleasant Beach
Overrated; Would not call this a "Resort"
This is far from a resort. Rooms are small, but clean. Towel service could be much better. Small balcony, but no chairs to sit on outside. Most distressing was that we were told to "Vacate the property upon checkout". We have stayed at MANY places including the Spring Lake Hotel (only a few miles away) and have always been welcomed to use the facilities until we are ready to leave on that day. Cafe was OK, overpriced, and open to the public so you could stay next door and still eat there. Beach was also somewhat disappointing. It was a beautiful Memorial Day weekend and the sand was not clean or raked. The Public Beach in front of the boardwalk looked better! At best, this is a motel by the beach with a pool.
Our Amenities include: two outdoor pools, a baby wading pool, a private beach, off street parking, The Lido Cafe', Karen's Boutique, an Indoor Pool, Fitness Center, Steam Room, Sauna, Jacuzzi, The Sea Spa and Salon, Spano's Italian Steak House, The Coral Reef Lounge, and a beautiful Banquet Facility.
Plus, we provide many in-room amenities. We give free beach bags at check-in and have a fun children's activity program including: Sand Castle Competitions, Pirates Cove Day, Summer Olympics, Carnival Day, Arts & Crafts, rainy day activities, and games. We are a far cry from "a motel by the beach with a pool."
The use of our facilities begins at about 12 noon on day of check in, and expires at 11am, time of check out. This policy, new this year, was put into place after listening to our guests concerns from last season. The issue was that there seemed to be too many people using the facility at any given time. Therefore, we hope this year to enhance our guest's experience during their registered period of time by eliminating 1/3 of the crowd.
As always, we accept any constructive criticism so that we can better serve our guests. Please feel free to contact me with further concerns or questions toll free at 888-558-8958.
Some more effort.
Stayed there once and the hotel was overpriced for what was offered. It seems to me that just a little more effort would truly make it a first rate hotel.
On the other hand the food in the restaurant was exceptional, it rated up there with the some of the best restaurants that I have eaten in in Manhattan. It made it all worth while.
Worst vacation of my life
I've never been so unhappy in my life. This is supposed to be some kind of resort? Now that is false advertising. I wouldn't recommend this place to my arch nemisis. It was filthy, the staff was rude and very unkind. And I was embarassed for the owners and the people who work there. It is not well kept, and over priced for what you are offered. I will never return and hope that these comments make whoever is searching, look the other way!
It is filthy
The hotel was filthy. I was so disappointed. For the money they charged, I expected a beautiful hotel. They had all the convenience you would want in a hotel...the pools, location, restaurant, etc...but they were just dirty. We repeatedly asked for someone to clean the globs of dirt on our bathroom vanity, and the dirt in our bathroom shower, but our requests simply went unanswered. We finally had to get the supplies and clean the place ourselves. We had young children with us and to the dirt and filth of the place was unhealthy for them and us! They also did not change the sheets, the floors were filthy, and there were stains on everything...the furniture, rug, bedspreads, etc. It was just gross. What a shame to waste a good location on such a dirty, disgusting place.
Look Next Door
My experience with the White Sands was very dissapointing...all 3 times (I believe in 2nd and 3rd chances). The prices are very high...with an oceanview room consisting of a deck overlooking the pool unless you crank your neck to the right or left to see the ocean. The rooms are dirty, are unkept, we had a very severe fly problem in the room 2 years in a row but were told that there was nothing that could be done and if we were to check out because of this problem...no refund could be given. Staff was quite rude. Enough was enough and we finally realized that heaven was right next door at the Windswept. They may have only 1 pool, but the staff is friendly and accomodating, rooms are exceptionally clean, rates are reasonable and an oceanfront room is exactly that.
Seems that the White Sands has gotten too big for their britches and is overlooking the clients that keep them in business.
We will never stay here again!!!
We couldn't wait to stay here with a water view. We called ahead to make sure they have a baby crib, as we have four month (at the time of visit). The motel failed to have crib in room and had it brought it up after we arrived and handed us the sheets, as they expected us to put it together. It took them three visits to our room until they delivered sheets that actually fit. That was the least of our problems. The entire hotel smelled like paint. When we were in our room (waterview) we heard an on and off loud noise all night and day, like a bad car engine. We asked the motel attendant what the noise was, and she said she didn't know. After walking around we noticed our room was next to a very large utility room - the source of the noise. We couldn't sleep at all and our infant was woken up constantly. The motel asked to move us "two doors down", "as a courtesy to us." Two doors down was the other side of the utility room. We asked the manager why we were placed next to the utility room and next to the elevator, when they knew we were travelling with an infant and toddler. The hotel was very empty and there were plenty of rooms available. The manager was rude and obnoxious. She said "too bad." We would never recommend this hotel to anyone. Look in Bay Head or Spring Lake - it willbe worth it.
Not what it seems....actually quite disgusting
Don't waste your money!!! I requested a non-smoking room and was told the property was non-smoking. I called a few times after my initial reservation just to make sure they had it right. Well, we stepped into the room and the smell of smoke was so thick you could cut it. I told them this was unacceptable, especially since my children were asthmatic. They said they had nothing else available and would clean it and change the linens. The lady cleaning it was very understanding and did what she could. However, the room now smelled of disinfectant mixed in with smoke. Did I mention that the carpeting and upholstery had numerous unsightly stains and the walls desperately need a paint job??? All this for only $330...yes.....$330 per night. I was so disgusted I returned to the front desk and asked the 14 year old working there if anything else had opened up. After plugging away on his computer for awhile, he told me he had the honeymoon suite available. I went into that room to check it out. It was much larger and you could still smell smoke but very faintly, so we decided to move into there. The kid let us have it for the $330 instead of the usual $500+. The suite was definitely not worth that price, since the carpeting and upholstery were extremely shabby looking with multiple stains and the walls were all marked up. One of the windows would not close and we must have called about 5 times to get it fixed. No one ever showed up, so I had to do it myself. (Don't even get me started on the breakfast buffet. I am just not going there.)They will tell you that the hotel is only six years old. But I am telling you, they haven't done one thing to that place since then!!! Be happy and stay home!
The Worst Service ever!
This hotel was absolutely terrible. At first when we arrived we thought it was going to be ok with slippers on the bed and a nice beach bag...... We were wrong. We $260 per night for 2 nights 3 days and did not even get fresh towels. Not even after repeated requests,... they just told us that people steal them and they don't have any. That's not our problem they should have more fresh towel. They also did not change the sheets and now I know why they give slippers..... so you don't get filthy feet ! The wood floors were never mopped. Our feet were literally black if you walked around without slippers. Plus the management was totally rude when we advised them of the issues. I would never stay there again.
TripAdvisor Reviews White Sands Oceanfront Resort & Spa Point Pleasant Beach
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