Westin Resort & Spa Puerto Vallarta
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TravelPod Member ReviewsWestin Resort & Spa Puerto Vallarta
most employees spoke english and the food was superb
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Westin Resort & Spa Puerto Vallarta
My husband and I went to Puerto Vallarta in May, 2003. We stayed at the Westin on the 14th Floor and had the most breathtaking view ever. We just loved the pool area with all the trees and swim up bars. We ate out at Garabaldi's right on the ocean one night and watched the sunset. It was so beautiful. We didn't have any trouble with the timeshare people. The first day they asked us, we said no and they never bothered us again. That is why it is so hard for me to read the other reviews because we had absolutely no problem. And those heavenly beds they speak of are indeen heavenly. I wish our bed at home was that nice. Some people said the prices at the restaurants were very expensive. They were like Chicago prices. If you want cheaper you can always go down to the Marina where they have have restaurants in your price range or hop a cab for $4 and go downtown. The people who worked at the hotel were always very polite and accommodating. We traveled Apple Vacations and went on some excusions to other islands that were a lot of fun. The timeshare people outside of the Westin down on the Marina were horrible. They don't take no for an answer. The only thing the Westin is missing is a night life. If it had a night life it would definitely be a 5 star. So if you want Paradise go to Puerto Vallarta and stay at the Westin.
Westin Regina - Not the Best Deal
My husband and I stayed at the Westin from April 10 - 15, 2003. Upon arriving in our room, within 60 seconds the phone rang with the "information" desk telling us that they had a welcome drink for us - this was a joke. The sales/marketing for the timeshare is set up in the lobby under the guise of an "information desk" and they repeatedly phoned and harrased us and attempted to stop us in the lobby every time we walked by them. Don't be fooled - the Information Desk is NOT the conceirge. Also, the time-share marketing is set up outside the hotel on either side of the street, so it is impossible to walk to the marina without running "the gauntlet" of increasingly rude pitches. Also, I am a gold member in Starwood and requested last check-out (3:00 PM). I was told no and the only way to stay in the room a couple of hours more was to extend my stay by one night, which I did, and then check-out that afternoon. Originally, I was booked for four nights and extended to five nights - although I wouldn't actually stay the fifth night, just get a couple more hours in the room. Upon check-out that afternoon, I expected to be charged for the fifth night, although we didn't actual stay that night. Much to my unpleasant surprise, the hotel charged me an "early departure fee" of TWO nights penalty. I was willing to pay for five nights (the changed booking), but not SIX nights when I had only stayed FOUR (the original booking). So, had I checked out the next morning, I would only have paid for five nights. I complained bitterly - especially as the hotel suggested this tactic as a way to stay in the room a little longer!!! Starwood gold and platinum members are granted late check-out when it is available - which clearly it was. However, they chose not to honor this policy and to make matters even worse charged me for two extra nights. They nickle and dimed us on everything.Additionally, unless you spend an entire morning listening to the time share marketinge hotel. If you attend the sales pitch, you receive 15% discount. What a joke - the charge is a penalty premium for spending your vacation time as you see fit.The food and drinks at the hotel were good, but expensive. Service was adequate. Pool was excellent. Beach was not very good compared to other hotels in the area. Hotel gym was decent, but there is a 50 peso charge per person for every use. Weight equipment could be updated and improved, but they had good aerobic machines.Spa services were good, but limited offerings.Overall, I will NEVER stay at this hotel again and am reconsidering my relationship with Starwood hotels as a result of this extremely unpleasant experience. The Four Seasons is much better in PV - stay there or at any host of other hotels in the area. The Marriott next door to the Westin Regina received high marks from everyone we spoke with.
Demand what you pay for!
My wife and I stated in the Westin Regina from March 26th-March 31st. The amenities are excellent, but we did have some issues. 1. We had to fight to get the room we ordered (one with a king size bed). 2. Our bill had charges that weren't correct (they removed them when we challenged them). 3. Room service was very slow. On the positive side, the food was very good (though expensive) and the fitness staff was excellent. Pay attention to your bill. Make sure you get what you paid for, nothing more, nothing less.
Best Resort in PV
I loved being near the Marina. Walking distance to all the great restaurants and amenities right there. The taxis are just $2 anywhere you want to go in downtown PV.If you go as a timeshare trade your unit will have a hot tub on the balcony overlooking the ocean. Very romantic and we spent many evenings watching the sunset from the hot tub.Shrimp quesadillas at the pool were excellent. Great workout gym with the latest equipment and machines. Beautiful pools. Reserve a chair early as they tend to go quick during peak season. Ignore the timeshare people and you will have a wonderful stay here.
Please pass this message to the customer service ( Westin Regina in Puerto Vallarta.My wife and myself have a membership at Velas Vallarta and last December 2003 we had a 1 week vacation at the resort.We attended one of Westin Regina sales presentation and ended up with a half "Spanish-English" (one of his parent is English and the other from Spain) man whose name is Juan (a bit on the chubbyside ). He was so rude to us after we told him that we are not really interested as we already have a memebership at Velas. You can smell the liquor from his breath and when my wife was getting ready to stand up she uttered a treat. I was so furious but still able to controlled myself. We also heard another couple in the bus complaining about this man the next day on the way to downtown.I hope you guys have done something about this man as I am quite sure that this is not the first time somebody complained about him. How can Westin Hotel employed people like this. How can I even recommend to friends to listen to your presentation and compare with others and end up with poeple like this "Juan".Never go to Westin Regina as you will get rude salesman on your tail
Time share marketing in disguise!
Hotel was great but the food and beverage costs are outrageous. They raise their prices to cover the discounts that they offer to listen to their time share pitch. Since we were not interested in wasting our time with the time share, we had to pay full price and it is rediculous. We have visited many places in Mexico and are a fan of PV but I would not stay at the Westin again. I expected a first class hotel not a marketing arm for their time share.
Very nice resort, but no beach.
My wife and I stayed at the Westin February 2002. Beautiful property with sprawling pool areas and many palm trees. Walking distance to Marina Vallarta shops and restaraunts. My only complaint about this hotel is the lack of a beach and access to the ocean, a pretty important detail for a "beach-front" resort. The spa and workout areas were aceptable, but in need of updating. The time-share vendors were also a bit annoying, but typical for Mexico. The rooms are typical compared to other 5 star properties in Mexico. Upgrade to the ocean view rooms, well worth it. Service was very good and food at the on-site restaraunt was excellent. We dined on the patio right along the ocean. We also enjoyed downtown PV. Great burgers at Cheeseburger in Paradise! Overall, I'd recommend this hotel if beach and ocean activities aren't important to you.
My wife and I stayed at the Westin Regina Resort in PV during the August rainy season. Fortunately we've been able to travel and stay around the world and here - we had a great time. Relaxation at its best. The hotel was very romantic, our room had a hot tub on the balcony overlooking the Bay. Rooms were very clean, water was purified, service and staff were excellent. The English spoken was excellent. We received all this service and attention even though I used points for this trip. The pool is wonderful, but the beach needs work after the hurricane. We will stay here again.
Only down side is PV's time share folks - just say "No Credit Card!"
Highly Overrrated!! Stay at the 4 Seasons
We were excited to stay at the Westin Regina, billed as one of the top hotels in Mexico. It would have been lovely, had it not been for the agressive timeshare salespeople who are set up right inside the hotel lobby! The hotel is connected with "Club Regina," which will try again and again and AGAIN to sell you on one of their timeshare properties. No matter how many times we said we weren't interested, they would steer us back to the Club Regina desk in the lobby, which trickily masquerades as the "Information" desk for the hotel. It's NOT! Stay away from the people at this desk, as they will harass you til no end to take a tour of the timeshare club (because they get an incentive for it). When we finally broke down and agreed to sign up for the tour (in exchange for a free rental car), they tried to get us to accept a car without seatbelts! It was ridiculous. When we changed our minds about taking the tour, they actually called us TWICE in our room to ask why not! Give me a break. The Westin would have been a great place to stay, but the timeshare people totally ruined it. I do NOT recommend this hotel. (Although the waitstaff in the bars and restaurants were excellent.)
Pretty good all around.
I love PV. The Westin Regina is a very pretty hotel with good service. They have a coule of resturants on the property which used to be a banana plantation. You can get a bit lost in on the grounds which are brief but very nicely filled with foliage. A bit on the pricey side esp. since Puerto offers many great and cheap resturants. The only thing my husband didn't like was the location in the Marina. Its supposed to be the "exclusive" part of town, me and my husband found that getting out of the Marina was a bigger hassle than we liked. If you are doing a lot of water sport type thing then The Marina wouldn't be to bad, otherwise I'd suggest saying in the central zone.That way you can walk to the attractions rather than take a cab.
TripAdvisor Reviews Westin Resort & Spa Puerto Vallarta
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