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Historical Traveler Reviews Westgate Palace Orlando
The worst hotel i have ever stayed in. Stay away.
My family has stayed there on June 19, 2004 for 4 days. This is the worst hotel we have ever stayed in. The rooms are dirty, there is no cold water, smelly carpets. Stay away from this one.
Bad Start but Great Ending!!
My family and I went on our vacation in Florida and was given a good package deal for two suites. When we arrived at Westgate Palace, we were puzzled by the construction that was taking place. When we got into our rooms, they had not been cleaned at all water and towels were all over the floors.The bellperson was even too embarrassed to let us in the room. We were moved to another room but it was nothing like what was told to us how the rooms would be. But the personell made our stay pleasant and when we took a tour of how the place will be looking after the construction, we were excited and brought into the timeshare. It will become THE PALACE when it is all completed. It would have been worth the buy.
It will be a palace
The Westaget Palace is a beautiful place over looking wet and wild, univeral, and you can even see downtown Orlando from the upper levels. It is going to be a first class place when they open in 2005. All the employees working at westgate are very nice if you take the time to talk with them, are helpful with directions and recommendations. Are experince at Westgate was wonderful and it was during one of there busiest seasons. You had to wait in a few extra lines but that is what being in Orlando is all about, waiting in lines. Great for families or adult couples who want to have a fun time in Orlando and be extremely close to EVERYTHING.
This place ruined my vacation. Rooms looked nothing like they did on the web. All web pics are 100% misleading. No cold water in the rooms, even after being moved to a new room twice, unable to take a shower. My wife and kids got scalded by the hot water. There was even scalding hot water in the toilets!!! There is a wonderful view of a slime fountain behind the place. And its right next to the FILTHY rust stained pool, that I DID NOT let my children swim in. There were nails sticking out of the floor, and out of some of the baseboard trim. They will tell you that each room has a full service kitchen. I suppose that is true if you consider a MICROWAVE and a TOASTER a kitchen. There were bugs on the floors, and trash all over the parking lot. They grass was about knee high, and the landscaping is in horrible shape.
If you ask me, your better off in a tent, than to stay in this slum. The only thing that was the truth was the Disney passes they offered us to stay there.
We vacationed in Florida last year with our 3 children, we did not stay at a Westgate property but did take a tour. We visited the Westgate Palace and by all we sas it was Great. We were given a very high pressure sales pitch and did end out buying into the Palace. We were even given a Free Week which turned out Not to be Free at all, there is a $300.00 fee to use this week. When we called to make our first reservation for our week we found out that we have NO SUMMER and NO HOLIDAY time available to us at all. The only time we can use is duing the school for our children. We called Westgate and their response was TO Vacation WITHOUT our Children.... We are so upset with Westgate that I will never trust a salesman again. My advise is to ask to see ALL of the documents involed. We saw and signed aprox. 7 pages when in fact on the disc they sent home has about 190 pages. We were NEVER EVER told we could not use the timeshare in the Summer. Of course we would have NEVER bought. I guess thats their plan.
Great deal considering renovations
We recently stayed at Westgate Palace in June 2003. We stayed as part of a timeshare package, paid 100.00 for 3 days. It was a little hard for the cab driver to find the palace because it was recently purchased and re-named. Had a few problems checking in, due to making the reservations with an outside agency through the internet. The view was awesome. We stayed on the sixth floor, elevators worked fine. We had a full view of a beautiful lake that is used by WaterMania for some type of jet skiing. It was fun watching the people fall into the water as the were being driven by their guide in the jet ski. There's also a very small lake, if that's what you call it, where some small kids caught little fish and threw them back in the water. The room was pretty good. We had 2 bedrooms, so it was nice for the kids to have their own room. The tv's only played a few stations and lacked cable.
We were expecting a stove, but ate out instead. The bedrooms didn't have dressers so we used the closets which had shelves instead. There was a whirlpool bath available, but we opted to shower instead. the A/c was great, often had to turn it up. There was also a sofa bed in the livingroom. Room service was great. They came every day to wash our dishes and change our towels, make up our beds, although we had declined it. We did sit through a timeshare presentation in which we were taken to a different floor to see what the finished product would look like. Oh, they also had free babysitting while we attended the presentation as well as fed us breakfast and lunch(buffet) that day. We also had an owner's complimentary breakfast the following day after we bought a timeshare. Each owner had their own designatted table with the name of their family. A representative showed us how to build our own website so that other people may take advantage of our timeshare. The timeshare sales people are great. Once this place is renovated, it's going to be great. Overall, this was an excellent choice. We will enjoy our timeshare ownership and can't wait to visit again after the renovations are complete.
The Westgate LIE!
Please beware of this hotel as well as the packages from emails regarding this property. My wife and I booked a package from this hotel for a 3-night/4-day stay at this property. We were told that our room would have a Lakefront view, a deluxe suite that included a jacuzzi, two bedrooms, wide screen TV in the living room, a full kitchen. What we got was a hotel that is under renovation, the bedrooms were small and they did not include a dresser, instead there were two small, deteriorated night table, and a mushy bed. There was no jacuzzi and no full size kitchen. The kitchenette did not even have a stove. The rugs sides were peeling and the room smelled bad. When I called the front desk I was told that there were no rooms with jacuzzi in the entire hotel, and no renovated rooms. I called customer services that said that I should have called sooner. (How would I have known!) Finally the TV only recieved very few channels and there were no wide screen TV's anywhere in sight. If all the other properties are like this then something is very wrong in Orlando. Stay away from this hotel!
This hotel is still in renovations, but the offer is great, I paid 299.
for a week and stayed in a 2 bedroom, mind you it wasn't the best looking room but it beats any hotel in the area and I was able to put my family of 4 in there and my kids had their own room. I took a tour and the rep was nice, not pushy as I hear some some salespeople are.
They offered me a great deal to own and gave me a discount because of the condition of the resort, which i didnt ask for but of course accepted. Cant wait to see the finished product when I stay in my new condo next year and I know will be beautiful, because I have stayed in other westgate properties. So if you are looking for a great deal on a 2 bedroom vacation c/out the palace but be prepared to get a room that is not renovated if you are traveling before jan 2004.
Watch Out for False Advertisement
Thanks to the previous review on this site, I was able to prevent a similar disaster for my vacation. I called Westgate Resorts to check rates, as I have stayed there the year before and was very happy with the properties. Initially the sales rep offered rates that I considered high in comparison to what I can find in the surrounding area. I declined the offer, but the sales rep then said there is a special rate for a "brand new" property called "Westgate Palace". Sound great!!! So I booked the room.
Afterward, I started to research the internet for more information on the property. With little out there, I found out that the property is under renovation and will be ready until end of 2003! Then, I ran accross this site. After which, I managed to call the front desk of that property directly and they CONFIRMED to me that no renovated room is available yet.
I called to cancel the reservation, but the service rep said the cancellation department will call later. A week into my vacation, I received a voicemail from them. Ever since, I am unable to contact them and my credit card was still charged, so I filed a dispute claim with my credit card company.
Worst experience at a westgate resort
My wife and I booked a 3 day 4 night stay at the new Westgate Palace Hotel in Orlando Florida. It was part of a package that included a timeshare tour of the property. When we arrived at the westgate on Sunday, June 1st, we were appalled at the condition of our room. The carpet in the living room area was puuled up in spots, torn in others. On the night stands there was mold and the paint was cracked. In the Master bedroom, the sheetrock was cracked and coming off between the electric outlet and phone jack(of which there was no phone). There was no dresser in either the master bedroom or the guest bedroom. There was a total of 2 hangers in both closets. The TV in the Master bedroom was a Tele-Color which I believe they stopped making in the late 70's. There was no TV in the guest bedroom at all. The closet door in the guest bedroom was off the hinge. That was pretty much it for the room. If you check your search engine and type in westgate palace hotel, this resort is advertised as a luxury resort, complete with a private beach. Bad news is, this is about as far as you can get from a luxury resort, and by the way, there is now beach. The truth is, this resort should have never been opened to the public in the condtions it is now, especially under a Westgate Resorts name. If you would like to contact me throught my E-Mail, I will be ahppy to send you pictures of the room we stayed at. One positive, the view is nice.