West Beach Resort
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TravelPod Member ReviewsWest Beach Resort Eastsound
Great place nice people clean resort. They are full service with a view and a walk on the beach
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews West Beach Resort Eastsound
Frustrating, Disappointing and Terrible customer service
This resort was recommended to me by a staff member of a whale watching trip on the island. The camping that they offer consists of one large patch of grass which was overpriced. When I asked for my money back being that I was unhappy with the accomodations and wanted to go somewhere else, they absolutely refused. I have since written a letter to their accountant and to the Better Business Bureau requesting a refund and they have denied my requests. For a small business on a small island they seem very unconcerned with how they treat their guests. The customer service provided by their management was terrible, disappointing and frustrasting. I recommend that you don't give this resort your business which they don't deserve.
Do you want to pay $1400 after tax for one week in a tiny, kitschy cabin with mismatched 70s decor and a ripped armchair?. It was called "the classic" (waterfront) and I was told on the phone that it was very nice inside. When I arrived, I told management that I felt like I was staying at the Salvation Army. The weather stripping on the peeling front door was torn and sticking out. There were no screens on any windows, so we had a house full of flies the entire time. It was dark and one of the "silk" flower arrangements had a two-year build-up of dust on it. The head of our bed dove down about 6 inches lower than the foot. The "well-equipped kitchen" had a microwave that didn't work properly, a filthy cast iron pan, a peeling teflon frypan, and one stainless steel frying pan, but no appropriate spatula to use with it. To top it off, you couldn't open the cupboard doors when the coffee maker was sitting on the counter, and there was no other place to put it. It was like adding insult to injury when we had to rent a crab pot and tv for $10 a day each. It cost $12 an hour to rent bicycles, so we ended up buying a used one in town instead, which we left on the island. The hot tub cover is disheveled, giving the resort a rundown appearance. The smoke from all the beach front campfires smouldered all night, and the air was so heavy that after two days we all started coughing, and several of us came home with bronchitis. On the upside, we stayed at the campground (above the beach) two years ago and it was adequate. The setting is nice, and the manager was friendly.
I stayed at West Beach for a weekend and my stay was nothing but excellent. The cabin was clean, the service was excellent, and they made great sandwiches at the store! I will definately return for another visit.
Had a great weekend
Had a great time. Great location, the cabins were cozy and the staff was friendly. Would definitely go back. Highly recommended.
We were camping there before and after the tree incident. This place is a rip-off. The staff is unprofessional and their policies are rigid and ridiculous.
Example: we paid to rent a crab pot, the staff couldn't find one. The told us to look for one on the dock ourselves! and when we asked for a refund the woman at the desk became hostile and told us that she wouldn't give us one. "I won't lose my job over giving you a refund." Finally, after 20 minutes of intense frustration and rudeness, a maintenace man set up an old pot. After my husband fixed it we went off, feeling rather crabby ourselves.
They also would not refund a $50 deposit that was doubly made due to miscommunication on our part. They promised on the phone to apply it to our over-all charge and then refused to do so when we arrived.
Add to that the outrageous cost of camping and a mediocre campground and you have an unsatisfied guest. Never again!
Wonderful place, wonderful management
I was at West Beach when the tree fell. I have been coming there for a long time and know the management. The owner and management all ran to the smashed cabin and personally got the elderly woman out of the cabin and into a golf cart to take her to another cabin which they told her would not be charged. They were calm, professional and very organized.
A bulldozer was brought in to get rid of the mess, of course. Caution tape was placed at the scene and the huge tree was stabilized and removed. Power was restored within an hour and everyone I spoke with raved about how well and quickly management had responded. They also spoke about how generous they had been to this family. It appeared they got a free vacation and now are angry about something that I certainly did not see.
Great place! Great people! The management is young but extremely capable. The tree was an act of God, not the fault of West Beach! The managers made the place safe immediately and took very good care of the ungrateful family. For shame. Their review is not truthful. I was there. Only nice people are allowed back, I hope! This family was not nice. Loud and overbearing.
Hint: their espressos are superb!
Terrible Customer Service
A tree crushed a cabin where someone from our party was sleeping, and paramedics had to come and get her out. The managers hardly offered any assitance, and we had to fight for a refund on the crushed cabin no one would be able to stay in. We left a blanket and a pillow on accident, and callled the next morning to see about picking it up and they had thrown it away!
Do Not Stay Here
Where to begin.....First they won't let you reserve a room with a charge card. You have to send a check (1/2 up front). If the mail is delayed your reservation will be canceled. The managers are rude, unfriendly and quite difficult. You will be charged for anything and everything. At one point during our stay a tree fell on another cabin occupied by a family member of ours. The staff handled it very poorly and actually said there were no refunds. They should have been concerned about getting sued. An elderly grandmother was asleep in the cabin when the 80 year old tree completely demolished the cabin and she had to be rescued and looked at by paramedics. After a 2 hour screaming match they finally understood they needed to accomodate those guests in with some of the other family members there with cabins for the weekend - even though it "broke their rules on number of people per cabin". We couldn't just leave as a group - there are no refunds and we had about 5 cabins booked. They make you sign a blank charge card slip when you arrive (funny since they "don't take charge cards") so that after they leave they can count the forks and charge you for as many as they think you took home with you. They ran chain saws and excavation equiptment the whole weekend, while people were trying to relax and have time off and away instead of waiting for mid-week when less people were around. Every guest we saw all weekend was complaining about how they were treated and the ridiculous things they were charged for. They are not members of the Better Business Bureau - I checked. Then to add insult to injury is the fact that 5 hours after arriving home we discovered that my daughter's cherished baby blanket and feather pillow were left behind. We still had family there so we asked them to go to the office and get it. The people told them they had thrown the items away and the garbage had already been collected. We will never go back. It is a great setting but the management is so bad I would not reccommend it to anyone.
We just returned from a wonderful stay at West Beach Resort and would highly recommend it to anyone who needs a break from a fast-paced schedule. The setting is beautiful and the cabins are just the right combination of rustic and comfort. The beach was right outside our cabin and we had our own firepit to use in the evenings. The town of Eastsound is about 5 minutes up the hill so when we wanted to shop or go to a restaurant it was very convenient. The San Juan Islands are something everyone should spend some time enjoying as they are one of the most beautiful areas of the United States.
Want to escape? Visit this place!
Just have to say that West Beach Resort on Orcas Island is an incredible resort. They have great summer activities and ammenities, and their off-season is so quiet and peaceful! We loved watching the blue herron fish for breakfast from our cabin right on the beach! Check them out!-Mitch
TripAdvisor Reviews West Beach Resort Eastsound
Travel Blogs from Eastsound
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