Water's Edge Resort & Spa
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Historical Traveler Reviews Water's Edge Resort & Spa Westbrook
Lovely Stay at the Water's Edge
We stayed at the Water's Edge from August 26-28th for a friends' wedding. We were in room 302. The staff were very accomodating, even though we checked in at 11 pm on a Friday night, when I asked to have the down pillows replaced with fiber fill, they sent some right up. The room was nicely appointed and the bed comfortable. Our room was up at the top though, so the ceiling was kind of slanted. The shower was huge, but oddly did not have any kind of cut out or ledge to put toiletries. We had lunch and brunch at the restaurant, both were excellent as was the food at the wedding reception. The beach is right there, although we didn't get to take advantage of it this trip. Overall, this is a great getaway place, easy to get to, and lots of parking!
My first trip to this great resort. Something for everyone - beach, indoor pool, outdoor pool, fabulous dining, and luxurious spa. Very enjoyable - will definitely plan a trip there again. The grounds are beautiful - the view out of this world.
Exceptional Sunday Brunch!
My husband and I stayed at Water's Edge on 05/14/05, to celebrate his 50th birthday. I had been to a seminar at the Resort in April, and while there, made a reservation for a Romance Package. Unfortunately, I was not able to schedule any services at the Spa at that time as they were already booked for that weekend.
Pros - Just about everything! Very clean. A nice surprise was the reasonably priced drinks in the lounge.
Only Con - We are NASCAR fans and had planned on watching the Saturday night race on FX; unfortunately, the Resort did not get this channel, so we settled for a Cary Grant movie.
After reading some reviews on TripAdvisor, I phoned the resort 2 weeks prior to arrival, to make sure that we were not over the lounge. I was told we were booked into a smoking room overlooking the parking lot. I had specified that this was NOT what I wanted when I made the reservation! I spoke with Steve (a manager at the Resort) who apologized for this oversight, and assured me that we would have a room with a balcony.
Well, I have to say that we were thrilled with our room - champagne was waiting for us on arrival, there was a lovely balcony, and most importantly.... The room was spotless!! Dinner was very good, Adam, our server was excellent, and Sunday brunch was fabulous!!
We would definitely stay again.
3/4 Credit for Class
We stayed at Waters Edge on 2 weekdays in April. Purpose of the visit was to attend a family funeral. We stayed here thinking it would be a nice place to relax and not think about reality. Unfortuently, they were doing construction outside from 8am to after 6pm. They also failed to clean our room... which I had never had happen in a hotel before. We left the room that morning at 11am returned at 11pm after the wake to find the room how we left it... very disappointing.
Silver lining is they were extremely appologetic and made up for the incoveince, which was nice and which to me says this is a hotel that cares. And I will go back on my next trip. I will give them a second try.
Point is, if you stay here and are unhappy with something, let the staff know they do care quite a bit. Beautiful hotel, great views.
Loved it - Wonderful hotel!
I wanted to be sure to give you our opinion. We were a little bit scared after reading about the couple that had the band playing until one in the morning. So I made sure our room was not over the bar. We had a waterview balcony hotel room over the restaurant. Let me say the hotel was wonderful! Our room wasn't ready, so they said they would contact us. They were prompt and the bellhops were great!
To show the kind of service they have, I thought the room was a bit too warm (turned out between the sun and the expansive windows it heated it up) within 5 minutes there were 2 hotel staff there to check it. Now to the room, it was very large with 2 queens bed and had the largest bathroom I have seen in a hotel. The toiletries are excellent. The balcony is large and was wonderful to watch the ocean and all that is going on. My children loved it, especially the wonderful staff that had events going on for the children every day from 11 to 4 on the hour each day! there was a new event for the kids. Our only complaint was that we wanted to stay longer!!!! We are going again this summer for a week and can't wait!!!!
You should try it, we loved it!!!!!
Had a really great spa experience!
Spent a night at Waters edge with my best friend. Our room was very nice. I feel the room (with 2 queen beds) was larger that the average room with 2 beds. Hotel property is very well kept and the view of the beach is stunning. Room itself was very clean. We treated ourselves to some Spa treatments that were very enjoyable. The spa staff were very professional and went out of their way to serve us. We both had Manicure/Pedicure. We both went for the rose pedicure which was very nice but not worth the extra money for a few rose petals. A regular Spa pedicure would have been the same minus the rose petals for less money. I had a classic manicure. That was fine as well. I got all of the same treatments as my friend who got rose petals and I did not. Both Manicure and pedicure looked fabulous. The manicurist was kind enough to wait for me to have a hot stone massage before she completed my manicure. I felt that she really went out of her way to accomadate me. The Hot Stone Massage was fabulous! Go for the 90 minutes since the 50 minutes goes by too fast! Massage rooms were really nice: soft lighting, heated table, relaxing music and large enough for the therapist to move about freely. Therapist made me feel comfortable and secure at all times. I had the same therapist for a 25 minute reflexology treatment. That too was heavenly. I left feeling wonderful. Do book yourself a treatment or 4 during your stay. We had dinner at the hotel resturant. The waiter was friendly the presentation was nice and the food was ok. I would eat there again. There were a few conferences going on during the day. Their accomodations seemed very nice as well.
An Owner's Review
As an 4+ year timeshare owner that lives locally, we have both stayed onsite in the ocean view sleep 6 condos 3X during our vacation week end of May, and used all ameneties year round. Overall, we find the resort to be generally well-maintained and very classy, though it does have some areas that need addressed. Pools/deck areas indoor and out are clean but small, lounges and chairs in short supply during busy summer months, and both pools are shared by children-sometimes even by persons purposefully ignoring posted signs and toting babies (with and without swim diapers-EWWWWW). Seasonal outdoor (women's) beach/pool shower room is in serious need of updating, though year round indoor shower room is nice enough with dry Sauna, complimentary towels, lockers, soap, and shampoo. Indoor jacuzzi is adequate, but outdoor is very small and disappointing, often not working properly, and seldom hot enough. Seasonal outdoor snack bar and rental tents, floats, recreational gear, and kayaks are a nice plus, as are complimentary towels beachside. Beach is clean with many lounges, is generally quite crowded in the summer months, and sometimes the ocean water can be nasty at low tide. Seasonal outdoor pool/beach areas are a hike down a very steep hill. Supervised, free, daily (seasonal) activites for the kids are a nice plus, as are the weekly (seasonal) scheduled nature walks, movies, $1 Bingo, and (non-complimentary) beach BBQ's for all.
No matter the weather, ocean views from select tables at the indoor and outdoor restaurant and bars can be breathtaking, though eating in the main indoor dining rooms at night can be slow, pricey, and too rich, with few choices for children or teens. The early morning weekday breakfast buffet in the oceanview dining room is peaceful and pleasant, with an attending chef making cook to order omelets, and formal waitstaff refilling juice and coffee often. Lunches inside are very nice and well attended as well. Specialty drinks can be pricey, but are well made, and a less pricey, tasty lite menu can be had at the indoor lounge as well.
Fully equipped sleep 6 condos with oceanviews, balconies, an upper loft with beds/extra bathroom are really the only way to go if staying more than a few days, especially with kids! We always stay in BLDG. # 1 or 3, and have not been disappointed yet. Always ask if yours is at the top or bottom of the hill, and how far parking is from there! It matters! (Ask about their golf cart luggage shuttle service if you have lots of stuff!)
Overall, a very classy and well-appointed resort, with a new full service on-site spa just opening this year. Book early, go just when the outdoor pool/beach opens (Memorial Day) or just after the summer crowd leaves (mid-end Sept.) Skip June, July, Aug., but if you do book the 4th of July week, their fireworks show over the LI Sound from the resort lawn is a breathtaking party not to be missed! Enjoy!
My mother-in-law gave us a weekend retreat from our baby at home so my husband and I could get some rest. They put us above the bar and had a band until 1 in the morning. When we complained, they said they had no rooms and it was our fault for making reservations only 1 month in advance. When my mother-in-law complained, they never got back to her. I have never met such rude staff. Dinner took 3 hours. Other times we had gone there for Thanksgiving to find uncooked turkeys or that they were out of food. Otherwise it is a beautiful place but unfortunately mismanaged.
Way under staffed
I've stayed there 3 times now. It is a very nice hotel but I've had severe problems everytime I went there. All 3 times they gave me a room that wasn't clean and I had to wait for it to be cleaned (I was o.k.
with it the3 first time- but all 3 times, give me a break!!!) The service in the restaurant was minimal at best. Nice spot , nice rooms when cleaned. Try the westbrook Inn or the talcot house!!
Stayed for 3 nights in August. We stayed in the hotel section. Clean room. If you are traveling with kids ask for a corner room, they are a little bigger. We had enough walking room for a pack and play. Staff was nice. Indoor pool room was like a sauna and the pool water was very warm, but clean. They do not allow children that are not potty trained in the pools even with a swim diaper. This was difficult for us as we had one in diapers and one not. Outdoor pool was clean, a little small for the amount of guest using it. Beach was clean. They offer alot of activities for kids and families. Ample parking.Would stay there again.
TripAdvisor Reviews Water's Edge Resort & Spa Westbrook
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