How has this resort rated in the past?
Historical Traveler Reviews Melia Villaitana Benidorm
Wost hotel ever
On arrival we were greeted with a letter listing all the wonderful things we could expect and i quote
an inviting heated pool (cold)
relaxing in-room beauty treatments
authentic Mediterranean meals at indigo (closed)
genuine Asian dishes at Le colonial (closed)
tasty snacks&amazing beverages at papa mambos (closed)
paddle courts (closed).
This was only the start of the disaster on one day we had no water for the whole day the next day room service took the towels and left none the whole week our heating in the room did not work
on the Monday before leaving it rained witch meant all the water ran under the door to our room making the door swell jamming us in the room .
the food in the restaurant was very basic with not much choice
and some times dangerously under cooked.
this review is a shame as the hotel has great potential but in my opinion is 6 months away from being ready for taking paying guests
Westin real de faula, increible y exquisito
El hotel es exquisito, lástima contar solo con dos dias para disfrutarlo. La primera impresión fue excelente al contactar con el personal de recepción, nos consiguieron una buenisima habitación a las 12.00 para esa misma noche. La habitación muy bonita, con una cama de dos metros comodísima , una decoración elegante, un baño muy amplio ,con vestidor y una terraza gigante con vistas a una de las piscinas y al campo de golf. El hotel cuenta con varios restaurantes donde poder comer o cenar a la carta o de buffet. Volveremos, es un resort genial donde pasar unos días de relax en verano.
Volveremos al Sheraton de Benidorm
Hemos pasado un fin de semana en el Sheraton Real de Faula de Benidorm y la experiencia ha sido muy gratificante.
El personal del Hotel ha sido de lo mas amable con nosotros, nuestro hijo lo ha pasado fenomenal en el club de niños .
Aunque en esta epoca del año todavia es un poco temprano para atreverse a bañarse, teniamos una piscina climatizada disponible.
Los menus de los Restaurantes variados y aunque el servicio no era del todo 5 estrellas, no podemos negar la simpatia del personal.
Las habitacions son muy amplias ademas nos ofrecieron una habitacion de tipo superior al reservado lo cual agradecímos mucho.
Hay varias cosas incompletas sobretodo en tema de jardineria, SPA, campo de Golf pero estamos seguros que dentro de poco este bonito Hotel podrá mostrar todo su esplendor.
De nuestra parte vamos a volver muy pronto!
los españoles nos hemos vuelto muy exigentes,al final no nos van a aceptar en los hoteles,leo las criticas de los extranjeros y todo es wonderful,pues yo sobre todo valoro la relacion calidad-precio, y en este caso no esta equilibrada,el hotel digamos que esta en "fase de pruebas",pero cobrando sus buenos euros,dentro de unos años cuando ya esten rodados que me inviten y volvera a valorarlo ,pero a dia de hoy,solo bien.el wonderful de los extanjeros lo entiendo , con sus nominas para ellos la relacion precio/calidad es meravillosa,pero para el españolito medio no, adeu.
The Sheraton and adjoing Westin are new hotels which opened August 2006. The design of the hotels is superb and offers potential for a great stay. Located in the hills behind Benidorm and adjacent to the Terra Mitica entance it offers outstanding views and superb facilities to guests. Well it will do when its finished. Many of the facilities are yet to be completed and if the quality of the exisiting construction is anything to go by, the work will be never ending. Many paarts of the pool areas (magnificent outlook) are showing signs of breaking up which, with such limited use does not auger well for the future. The rooms are comfortable and well equipped and well serviced daily. However several ares of the hotel suffer with a lack of hot water, when we complained we were told if we leave the taps running for 10 minutes(more like 20) hot water will arrive.This in an area suffering from water shortage!! The hotel during our stay over Christmas was underoccupied with less than 60 or so guests. Despite this, or was it becuase of this, service in the bars and restuarants was the worst ever. Steaks arrived cold, presumably because the one waiter had allowed them to stand before being served to our table. In fairness they were changed and the replacemnts were fine. On another occassion with perhaps 20 guests in the bar we waited over 20 minutes for a drink. In the end we left and went to bed. I asked for a comment card at reception as clearly this is not five star, I was told they do not have any. I asked therefore to speak to the duty manager, but was told non were present until the following morning. Next day I asked again and it was with some delay and reluctance that Ispoke to him and explained our dissapointment with the poor facilities and service. In fairness they are working to rectify the building faults but I am not convinced they have a handle on what five star customer service should offer. We were given a discount from our bill which was a nice gesture. One final problem is that the entire complex is built on a Moorish village theme and hotel passageways are tiled (not carpeted) which makes a great roller board run for kids and even passing guests cannot avoid creating noise as they walk past bedrooms.
It is a great shame that currently this hotel is not able to get anywhere near its potential as a five star hotel, I wonder how such a rating can be afforded ahead of completed facilities and indifferent service attitudes.
Beautiful Hotel but not quite there yet
I stayed with my family in a golfsuite. Great suite although it took three tries before we got one that was up to par. The golfsuites were just finished and we were the first ones in our room so there were some things that had to be fixed, i.e. programming of the tv-channels, showerhook, microwave missing.
The hotel is beautifully built but not everything was ready yet; i.e. the spa, the kidsclub and some bars and restaurants.
Overall the service was satisfactory but very few employees speak or understand english, the lifeguard at the pool for instance, which I believe is a must.
The pools were great, very big and clean. The restaurants that were open were good although the buffet was a little overpriced.
The two golfcourses at the hotel are nice and well maintained.
The front office manager and the assisant manager have been very helpfull to make our stay pleasant and I think when this hotel is completely finished it is a great asset for the costa blanca and we certainly will return.
Has potential but not nearly ready to open to the public!
Stayed at this hotel last week and was moved to the Westin next door after a couple of days because there so many teething problems: poor breakfasts, rooms in need of final work - no curtains in bathroom/brackish water from the bathroom taps and shower - couldn't get a beer at the pool a couple of times because they had no plastic cups. I was amazed to see some of the lifeguards sleeping in full view of guests taking breaksfast (which I reported to the management).
They offer massages either next to the pool (in one of the watch towers) or in your room. My father booked one at reception but when he turned up for it the next day the lady told him that reception had made a mix up and he wasn't on her schedule. The guy at reception didn't appear that fussed by all of this - it was a comms breakdown. Nothing more was said.
This isn't what I'd expect from a 5 star anywhere, let alone from a Sheraton/Westin hotel. Big improvements are needed to justify the high rates for this resort. A couple of pluses: the hotel is well situated (set back a couple of miles from Benidorm), and has excellent views across golf courses, and the nearby mountains/Benidorm skyline); the Asiatic restaurant in the Westin served good food; and the jazz bar was ok on weekend nights.
The spa is far from completion - only the base structure is in place, and it is unlikely to be open before summer 2007. At present only a couple of restaurants are open, so check their website for times etc.
Overall I was very let down by my experience. In my opinion neither hotel is geared up to cater for guests expecting 5 star treatment at this moment in time. It could get better, but for now I'll keep an eye on other reviews before considering a return visit is worthwhile.
A Truly relaxing venue in a 5 Star Resort
We have just returned from a week at the Sheraton Real del Faula north of Benidorm. The hotel is very new and although some elements are not yet complete (SPA and a restaurant) it was a truly wonderful stay. The hotel is situated amongst an oasis of tranquility outside the less than inviting town of Benidorm. We didn't have to venture into Benidorm at all, not even for Diesil. The Sheraton and Westin Hotels (both 5 Star) are co-located and share many amenities.
Each have their own receptions and Lobby Bars, and breakfast is served in their own restaurants. They also have their own pools and poolside bars. For evening meals there are currently 3 options (with others to open) that include a Asiatic restaurant that serves the best Peking Duck, an a la-carte restuarant open Thurs-Sat and then a buffet restaurant that is half the week in the Sheraton and the other half in the Westin. Added to this is a Jazz bar open Thur to Sat which is in overlooks the square that con-joins the two hotels.
Both hotels are modelled on tradditional Spanish themes, the Sheraton has its reception and lobby bar in the style of a Cathedral with bell tower and bell. The Westin is I would say in the style of a tradtional Spanish hacienda. The Sheraton has views overlooking the hills and the coastline and part of the 18 hole Par 72 golf course. The Westin has similar views except it looks over the Par 62 course as well.
Food in both hotels is a very high standard, breakfast is a buffet serving cereals, breads, fruits, cold meats, cheeses and then a selection of hot eggs, omeletes and bacon etc... Both the a la carte and Asiatic restaurants have full menus and great service. The evening buffet vary in theme, all have great salads and a real variation on main courses.
The hotel rooms are a good standard of decor, with on-suite bathrooms well decorated and finished. Our room had a balcony with a view overlooking the yet to open Spa and golf course and tennis courts (opening soon).
Finally the golf courses, for regular golfers they are a lot of fun, I played the Par 72 three times and each time the round was very enjoyable, and for a course open less than 6 months its well developed and the greens are in good condition, the only issue being that the grass on the greens was a touch longer than I am used to. The Par 62 was a real challenge with mix of Par 3' s and Par 4's of testing length built into a narrow valley. Signature holes include Tee's over large crevices to postage stamp greens, still I did manage to go around under Par.
Overall the hotel stay was excellent value, the Sheraton had been open for only 3 weeks, and although some bits were not perfect because they were not finished or were just bedding in, it was a truly excellent stay and one I will be re-visting very soon.
Las instalaciones del hotel son una preciosidad: amplias habitaciones, campo de golf, preciosas piscinas ... pero nada más. La plantilla del hotel no está a la altura, son pocos y desconocen cuál es su función. En general, el servicio es caótico y pésimo, por no hablar de la cocina; se come mejor en un Burger King. Ejemplos de mal servicio y descoordinación: 1 hora en servir un room service y además de tarde, los platos no eran los pedidos. No reponen el minibar a diario, con lo que te encuentras en la habitación sin agua, cuando la pides te cobran 5 Eur + 3,50 Eur por una botella; el servicio de bar en la piscina es horrible, esperamos cerca de una hora desde que pedimos una cocacola hasta que la trajeron. Intentamos contactar con alguien responsable pero no había nadie, ni director ni subdirector, en fin, un lugar precioso pero caótico, carentes de los servicios que se le suponen a un cinco estrellas. Una lástima.
A wonderful oasis
The Westin Real de Faula is a brand new resorts in Benidorm. I stayed there for four days at the end of July, just two week after the official opening. The location is great, and the hotel - surrounded by two golf courses - looks like a traditional Spanish village, with small houses, villas and even a church (which is the reception of the Sheraton hotel next door). The gardens and the swimming pools are gorgeous, the food at the buffet restaurant is delicious, and the rooms are large and comfortable. Although there is a good view of the Mediterranean sea from all the areas of the hotel, the famous Benidorm Levante and Ponente beaches are quite far (Ponente is a five minutes drive): if you don' have a car the, the hotel has a free shuttle to the beach which runs approximately every hour. There were a few technical problems during my stay, but this was probably due to the fact that there was some work still going on around the hotel. When I arrived, the air conditioning in the room I was given didn't work, and I had to go back many times to the reception before I was given another room. When I left there were some problems with my restaurant charges, and it took some time before the reception managed to sort the things out. They were all very friendly and helpful when these problems happened, and in general things were even too well organised for an hotel this new. I am already dreaming to go back to this hotel!
TripAdvisor Reviews Melia Villaitana Benidorm
Travel Blogs from Benidorm
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