Villa del Palmar Beach Resort & Spa Los Cabos
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Historical Traveler Reviews Villa del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas
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I just got back 3 days ago from a 10 stay at VDP in Cabo. I had booked an Oceanview Junior Deluxe Suite which was gravely misrepresented on the internet site. It is much smaller than it appears. Our room didn't even have anywhere to sit and eat. There was no breakfast bar as pictured only a small island with no chairs. The oceanview was from the farthest possible sight over 2 pools and above a cement balcony. I had to upgrade to a one bedroom for $650.00 extra. As I was disputing this with the oh so unfriendly front desk woman, the conceirge told me after I check in to my room I had to come back and sit down with her. I said I don't think so! I know what you're up to - trying to sell me a time share when I haven't even been in your hotel 1/2 hour and am having problems to begin with!!! That put her off....I think I scared her. The manager was willing to come down a whopping $13.00 a day for me. Allthough we then had to wait 1 1/2 hrs for the room to be made up. After 13 hours of travel we had to sit at the pool bar in long pants and shirts. The beds I found to be quite comfortable including the pullout bed. The maid service was excellent although no one spoke English. Watch the honor bar in the fridge. I was overcharged on a few items I didn't take. Keep your own running tab. When I was told they would be taken off my bill I found out early on check out day they hadn't been. The phone calls are a joke. They charge $3.50 a minute on top of what ever your carrier charges. The workout club is a joke too. I only went once when I found out I would be charged $8.50 a day. The cardio equipment room is very small and outdated. The weight room is small too. If you get there early 6:00 am you have the pleasure of working out with the gawking help who are heavily dosed in cologne. The towels in the bathroom are rough which feel great after a long day in the sun. The window in the one bedroom leads to the hallway- is an echo chamber. Unless you stay out to all hours - the drunks com loudly down the hall bang on doors after getting locked out. I was awoken the first 4 nights of our stay and couldn't get back to sleep. The hotel food is OK. I recommend the Taco salad at Bella California. We ordered dinner from the lunch menu before 6 pm (as $ change drastically after 6) and got 2 for 1 on drinks. Happy hour 3:30 - 6. We did the Mexican Buffet night at 23.00 pp 13.50 per child which is expensive. I have yet to see a kid who can eat $13.50 of food. Bella California has an all day kid's menu for approx $4.50 which is a deal. The market was well stocked. We bought our liquor there and made drinks in room. We found bananas, cereal, milk, english muffins, cream cheese, bread, cheese, lunch meats to be not much more than here. We ate in breakfast and lunch and saved our dollars for dinner. They also did not credit my check out bill for $25.00 bar and beverage which was part of a special they were running. I happened to catch the error which was then credited. The tv does not have 16 channels. About 10. We had someone come to our room to show us how to order a ppv movie and after playing around with it and hitting all sorts of buttons got it working. We checked the next day and the maintenance man's pushing buttons added a $8.50 charge to our bill. Which we immediately had taken off. A word of advice....get a print out of your room bill every few days to check while your memory is fresh. That way you can dispute before check out. Everytime I got a print out I had a dispute. (4x) Everyone wants a tip.....from the grocery check out to the lady who rings your bill up at the workout club.. what did she do for me? And when you don't give them one be prepared for attitude. The beach isn't really swimmable. It drops off drastically a few feet into the water. We didn't go in. The pools are great. The slide lots of fun. Put your towels out by 8:00 am at the latest to reserve under an umbrella by the pool. The cab rides into town are $7.00 each way. Don't tip. A rip off at that pricrt. My daughter fell on the street going to get icecream. I went to the front desk to get a band-aid and lo and behold by the time I got back a security man was there and then a guy came with a first aid kit and bandaged her all up as she was bleeding. That impressed me. All in all knowing what you do know should help you. I would stay there again...I'd just be smarter this time. The people that stay there are great. The activities by the pool fun.
The VDP is one of the nicest and second newest resort hotels on Medano Beach. It's a little ways down from the main beach area with the bars etc..but there are water taxi's or it's a nice walk down the beach. Like all of Cabo, there are beach Vendors. The beach area is roped off to keep them out as long as you don't wave them over. The accomodations are light and airy and comfortable. Make sure you tell them when you check in that you do not want to be bothered by time-share people doubling as the concierge at the crack of dawn for an invitation to a "welcome cocktail" which is really a time share ploy. They have one of the best spa's in the area at aveage spa prices. There's a great pool with a whale slide and daily activities. The food at the sea side resturaunt is just okay. I would hit town and save some money on a great dirt floor authentic resturaunt with killer inexpensive food. Ask the locals where THEY go! As far at the hotel rates go, get on line and compare!!! There are web sites where time share owners are trying to rent their time at half the rate. Yeah, HALF!
Awesome Time !
Our first visit to Cabo and Villa Del Palmar was outstanding !! It was great fun, great weather and a great staff that was working extremely hard to accomodate all of the people. The food was tremendous. The breakfast at the restaurant by the beach was to die for !!I will stay there again, and again !!
Would Not recommend
Pros- nice resort in appearance and amenities, quiet location on strip.CONS- rooms not for time share guests are on the atrium, made entirely of ceramic tile- NOISY doesn't even begin to describe it... Sounded like every conversation in the lobby was taking place in our bathroom. In response to complaint of ridiculous noise and music, manager didn't even have an apology. Response was "It's Happy Hour". No offer to change rooms, no compensation, told to try putting a towel under the door. Would recommend staying at another resort for the money.
Marriott Time-share trade with II
We made a time-share trade into the Villa Del Palmar as we are Marriott owners. The accomodations were excellent for Mexico, but not quite up to the Marriott level that we are used to in the US. The unit was well maintained and we had daily maid service. The pool area was very good and never had any problems getting chairs around the pool or on the beach unless one wanted a chair with a pad. Unfortunately, there are too many vendors selling their wares on the beach. We visited Cabo the first week of February and found the temperatures to be a little cooler than expected probably due to a couple cloudy days. We rented a car for the week which was an excellent decision and had no problems with the Mexican traffic.
Watch Out For Theft
Myself, my husband and daughter and her friend stayed at the Villa Del Palmar in Cabo for a week in August 2002. (We have a time share there and one at the Westin also.) While we were still checked in at the Villa we decided to spend 2-3 days at the Westin in the middle of our week in Cabo. We left about half our clothes and other personal items in our room at the Villa Del Palmar. While we were at the Westin we had most of what we had left at the Villa STOLEN!!! The worst of our experience was how we were treated by the manager and security personell when we filed our theft report. WE were treated like we made the story up and were told about their wonderful security there and that their staff would never do such a thing.......I am writing this to let as many people know about this as I can......beware. The staff at Villa Del Palmar will stick their heads in the sand when it comes to security and theft problems! WATCH OUT! We have NEVER been treated so badly and with such a lack of concern for our loss.
Good Location, annoying timeshare folks
We were originally at the Faro Del Cabo Beach Resort in San Jose Del Cabo but left early due to false advertising by FDCBR about its restaurants and entertainment; we spent rest of vacation at VDP. VDP has an excellent location, at the far end of Medano beach. Its near the Los Cabos action but in the evening its quiet enough to relax. The Pools nice but can be crowded. The beach is not expansive but it is swimable, which not all Los Cabos hotels can claim. The Spa is not luxurious but it's clean and the treatments are fairly priced. Breakfast buffet is fine, but spend your dinner dollars in town. Watch out for the vast difference in rooms; a One Bedroom suite can be spacious with balcony or can be an inside room with only tiny window facing inside hallway. Avoid the concierge who is really just a timeshare sales person.
When we checked in, the front desk staff did not welcome us to the resort. The concierge is not really a concierge but a front for selling time share. They could offer no information on local restaurants, recommend golf courses. The nightly enterainment was very disappointing. We had a problem with our television and the front desk staff were overcharging our bill $100.00 at checkout. It took 40 mins to check out and finally the hotel manager waived the charges.
The kiddie pool is excellent, the wait staff are excellent and the food is good.
The supermarket is sooo expensive.
Loved the Villa Del Palmar!
Our experience at the Villa del Palmar resort was excellent...definitely 5 stars. My husband and I went in June 2002 for our anniversary. We were in a one bedroom condo that was beautiful and had everything we could possibly need or want. The resort is extremely clean and well maintained, the service was excellent all-around, and the activities people made our vacation especially enjoyable. The only bad part of the resort was the food...it was okay for lunch, but dinner was not very good at all. I would suggest going into the town of Cabo San Lucas for dinner, as there are some excellent and affordable restaurants. The timeshare people were somewhat annoying when we first arrived...they practically pounced on us at the airport. We did choose to attend a timeshare presentation at the Villa Del Palmar our first day there, only to get some free stuff and to get a tour of the resort's facilities. I would suggest taking the hour or two to attend, if only to get the "gold card", which gives you 15% off all food/drink at the resort as well as at several restaurants in town. After we attended the presentation, nobody bothered us anymore about buying a timeshare, and we thoroughly enjoyed the rest of our week.
We love Cabo, but Villa Del Palmar really disappointed.
When we arrived in February 2002 for our 5 night (pre-paid) stay, we were told all of the rooms with a king-size bed (as we had requested) were full, and that the entire hotel was very full. We were put in a room with two double beds, and were told to check back the next morning since a king size bedroom should open up then. The room we were put in must have been over a machinery room, since all we heard from below us, all night, was loud clanging and grinding. We also heard every single person who came into the lobby since our room was right down the hall. There was no insulation between the floors or walls to block out this type of noise. A very frustrating night with no sleep. The next morning, as requested, we asked the front desk for another, quieter room, even if it had two beds. We were told that there were no other rooms available in the entire hotel. We insisted, and after 20 minutes of begging, were moved to another room in the hotel which remarkably had a king sized bed, was very quiet, and had not been used the night before. We later found out that the hotel was only 1/3 full. The entire wing we were staying in only had one other room occupied! In addition to the room snafu, the "concierge" desk is actually a front to sell their time share condos. When asked how much a taxi would cost to the airport, they said they didn't know and did nothing to find out. When asked to change a dinner reservation we had
made, they wrote down the phone number of the restaurant and told us we could call it from our room. The only information they had was who had and hadn't gone to the breakfast "briefing" on their time shares.
From the moment we got there, we were treated like second class citizens. From what I can tell,
this "hotel" is really a front for a time share condo, and they're only acting as a hotel until all of
the time share condos are sold off. That would be fine if they were committed to providing
service to all of their guests - but they're definitely not. I would not recommend this hotel
unless you are looking to buy a time share and want to be treated poorly in the process.
TripAdvisor Reviews Villa del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas
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