Fabulous pool

We stayed here as a family of 4 for three nights and enjoyed our visit very much. We chose rooms overlooking the Royal Gardens but apart from the giant fruit bats, the gardens are a bit dull - but you are not overlooked. The rooms overlooking the pool where my sister stayed have a lovely night-time view over the lit-up pool but you don't have so much privacy. The pool is fantastic and a huge bonus after the heat at Angkor Wat; get there early lunchtime, bag a lounger and order an ice cold beer. The lunchtime food is really good and the evening food good - and the inside air-con part is a relief on very hot evenings; breakfast is absolutely fine. Staff are incredibly courteous, helpful and polite. We liked the colonial feel and the funny old lifts - and the baby crocodiles in the safely fenced-off thatched hut! We passed a lot of other hotels in this town and looked at several others and were genuinely glad to have picked this one.

Best service

A fabulous hotel with great service. Great view of the excellent pool from 2nd floor rooms. Service was of a very high standard. Food at breakfast was excellent and meals in the bar or resturants was excellent and reasonably priced. A great place to return to after a hard day of seeing the wonders of Sien Reap. Even the hotel cat who befriended my teenage daughter was well trained. As well as seeing the various sights I would fully recommend a trip on the lake to visit the floating villages.

Beautiful property and Amazing service

We stay me and my wife in Victoria angkor and we have been impressed by the beauty of the hotel and the quality of the hospitality from the staff. During the check in we felt very well care by the staff and even the room manager came to welcome us with smile, friendly, professional manners and good advises for our stay. Someone even call us around one hour after we arrived in the room to see if everything was ok and if we needed something! we really felt unique.

Our room was quiet nice but need some improvement in term of maintenance. Our air con did not work properly but the reception staff react immediately after we inform them. The ladies at the customers desk arranged us a very good tour with an excellent guide and driver. All the times we came back from outside, the bell boy was smiling and greeting us. Very pleasant!

The spa is also great with a nice list of massages. Even the therapists were a bit shy, they were very accommodating. The swimming pool is amazing.

We were just a bit upset by the service in the restaurant. The food was good but even the staff were very friendly and smiling, they seems to do not know the menu properly and seems to have a lack of training.

Anyway, we loved to stay in Victoria Angkor and will come back.

Very Happy with the Victoria angkor

There is a huge selection of new hotels at Siem Reap. Victoria Angkor is one of them and it certainly deserves consideration. It is a 4 star hotel with very good facilities, wonderful architecture, based on wood and spatious rooms. The hotels is based on a traditional Kmer style and it is very refreshing when compared to the other concrete hotels that have recently been built.

There is a wonderful swimming pool and a spa, but the latter is not cheap - probably of European prices. The food is excellent and there is a wonderful choice for breakfast ranging from European to Japanese. The restauranst also provide very good and sfae food during the evening although this is not cheap.

We enjoyed enormously our stay at the Victoria and we will certainly stay ther if our travels bring us to Siem Reap

Beautiful Hotel

My family stayed here in March 2006. The check-in was great. They welcomed us with cool towels and a refreshing drink and encouraged us to sit on comfortable sofas as the staff did the check-in procedures. We were then taken to our rooms on the third level (top floor) via an "old" looking lift which delighted my children.

The rooms had a great view of the pool. The rooms were large, but the bathrooms were not. The shower/tub was small, and I can't imagine how an average American would fit in the bathtub. When we intially arrived, the room had two single beds, but when we returned later in the day the staff had pushed the beds together to form one large bed. Each night at turn-down, the staff would leave a gift on the bed. One day we received a traditional Kmer scarf. Each room is equipped with an electric mosquito repellent.

There are two restaurants, one which serves French food. The breakfast buffet was elaborate with a very large selection, and quite good. You can sit either inside or outside by the pool. The menu for lunch and dinner was varied, and even pleased my children.

The bar is relaxing, and the drinks are inexpensive.

The pool is a salt water pool with a smaller children's pool. The pool is large and a welcome relief after touring the ruins of Angkor Wat.

The hotel is located across the street from a park, and not too far from the entrance to the ruins(but not walking distance).

Overall, I would recommend the hotel highly.

Victoria seems to be going down in standard since it opened 2 years ago.

I know the victoria Hotel in Siem Reap since it opened as I have lived there until recently. It used to be nice. I also saw it deteriorate quickly. The French GM seems to spend more time at home or looking after his kid while at the hotel. Expat staff is there but not appearing. Food quality has gone down i.e. breakfast choice has been reduced, prices have gone up noticeably. I used laundry facilties regulary, sometimes it was ironed, sometimes not, no wrapping available, had to bring my own plastic bag to collect the laundry etc. Service is slow and language comprehension is poor.

Cleanliness sometimes a bit neglected. Staff is friendly but clueless. Check your bills carefully before you sign or pay.

A great stay

This hotel exudes ambience. A new hotel with old world charm.

Rooms and all facilities excellent.

Great staff, always eager to please.

Loved it!

Extremely nice

Hi, I just came back from staying at the Victoria Angkor. It's a very lovely hotel situated just by the Raffles hotel. It faces a park (maintained by the Raffles), so it's really tranquil and green outside. The decor is French-inspired and very tasteful. Nice pool. I stayed in a deluxe room and found it to be perfectly clean and comfortable with all the right amenities - tea/coffee service, hairdryer, extra pillows and secure safe. The staff are excellent: very friendly, efficient (I called for a blanket, and it arrived practically one minute later), and warm. The buffet breakfast is quite standard, but pleasing all the same. They have a nice added touch of fresh fruit juices and daily healthy 'concoctions' such as mixed celery, orange and apple juice, etc. Like most hotels in SReap, it is very close to the ruins... about 10 mins away so it's very convenient. Highly recommended!

Facility Great. Service needs adult supervision

I have stayed at nearly all the Victoria Hotels throughout the years and this one is the most grand. It has the feel of an older property like Raffles but is very new and modern. The location is superb as it sits along the famous park that was previously dominated by the raffles.

The keyless locks and room safe are difficult to use (some chinese brand), but everything else was fine. Beautiful swimming pool and great F&B.

The problem, a typical one in Indo China, is the staff. Although friendly and well meaning, they are moving and reacting too slowly and without purpose. There are many examples, but a good one came when they informed me that I had to use Visa instead of Mastercard when I checked out (apparently the machine for Mastercard was broken). When I recommended that they call it into the bank instead of using the machine, I thought the girl would fall over for having to work outside the box (I used my visa card, by the way). And the bill was overcharge by $80....

The staff in this hotel need leadership and training. If there were any ex-patriate staff around, I did not see them.

Wonderful holiday at Victoria Angkor

We stayed at the Victoria Angkor Hotel between the 28th Dec and the 31st Dec 2004. We found it charming from beginning to end. The staff are extremely hospitable, the layout of the hotel is French Colonial (it only opened 20th Dec 2003), the food in the various restaurants is excellent and we were extremely statisfied. It has a charm that gets lost in the larger hotels. There are 3 floors here - they are installing an elevator (there wasn't one for the guests - which could be a problem if you are frail) but the room were spacious (we were in deluxe rooms) and we thoroughly enjoyed our stay.

I would advise that you pre-arrange transport from the airport and a guide for the temples in your preferred language.