Marriott Vail Mountain Resort & Spa
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TravelPod Member ReviewsMarriott Vail Mountain Resort & Spa
This stay provided everything we were looking for!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Marriott Vail Mountain Resort & Spa
We stayed 2 nights 1st week Oct. The fall foilge was perfect.It had snowed the night before and the golden leaves against the snow were beautiful.The resort is in a good location within 1 mile walking distance to the village. A trolley stops at the front door to take you to the village. The foyer of the hotel is spectaculer with a grand staircase.We were appointed a very small room way at the back-- we got lost trying to find it.The carpet was dirty -so unlike a Marriott hotel. We requested a new room and received a very nice one closer to everything--great bathroom.The staff were very polite especially in the restaurant.Forget the restaurant if you want to have a good meal-very expensive for what you get--no salad or potatoe--only the entre'. A potatoe was $6.There are many other great places to eat in the village.It was mid week so we got a good deal $99 per night but we have stayed at nicer places for less.We would stay again only if we were guaranteed a good room.
Fine, but don't over - pay
Spent 2 consecutive nights here, checking out this morning, Sunday the 28th. Used Marriott points, which are not always easy to redeem, in our experience, for where we want to go. In this case, it was easy becasue of the massive construction going on at Lionshead -Vail. There are construction vehicles, orange signs, cranes, detours, etc, all over, and many shops and restaurants in Lionshead are not open because of this. There is also construction/ renovation going on inside the Marriott Vail. Areas of the hotel have plastic on the floor, are closed or re-routed. The exercise room, for example, is temporarily relocated to the overflow dining area and is scrunched in there, with no TVs, right next to where folks may be eating their breakfasts. This is all, of course, not permanent, but worth a check before you go. In other parts of Vail, things are much more typical.
There is a free shuttle bus in front of the hotel, if you need it, but we like to walk through Vail.
We called ahead to ask for a quiet room, away from any loud construction and screaming babies. The room was pretty quiet; lobby and public areas were not. There were many families with small children in the public areas, and they were running around, jumping on the furniture in the lobby, yelling, etc.
Our room overlooked some HVAC units and a tiny slice of the pool area. Some rooms have better views, but we were there on Marriott points, so we found upgrades tough to come by.
Our room ws fine, although if you had paid 150.00 for it, you would have greatly overpaid, even if it is in Vail. The TV is indeed small and old, but we didn't have too big of an issue with it--we watched just a little over the weekend. The bathroom was pretty nice; not Ritz-Carlton nice, but nicer than a Hampton Inn, for sure. Separate bath and tub areas and nice, strong hair dryer that I appreciated, as opposed to some of the weak little wall units many hotels have.
There was an unpleasant odor of cigarette smoke in the hallways. Not sure where it came from, but it was not nice.
Housekeeping was very slow. I called when leaving at 8 AM to make sure our room would be cleaned up promptly, but when I returned at 2:00 it had not been touched, so I called again. I returned at 3:45 and it was still untouched, at which point I stopped by the desk to tell them to get it cleaned, which did result in someone cleaning it. I spoke with a housekeeping staff person -always a good info source- and she told me they always clean the rooms where people have checked out first so new people can check in, and leave the rooms of people staying over to last. I have heard this from enough housekeeping people to recognize the common practice--so my requests may have been pointless. (However I have found that if you actually see the housekeeping people and ask them to do your room first, with a few extra dollars incentive, they usually will. It helps a lot to be multi-lingual, too)
The furnishings were all fine, the bed was fine. The bathrobes in the closet were worn out and one had a bunch of nasty brown stains on it.
Little goody bags of granola bars, small tubes of toothpaste, chewing gum, etc, were placed in the room both days, which was a nice touch.
There was a fridge in the armoire, but it was turned off. I turned it on and we used it. There was a good supply of teas and coffee with the coffeemaker, and we made coffee one morning, too.
I looked in on the restaurant one morning for breakfast and saw it was full of families with squirming young ones. It was too loud for me, so we went elsewhere in Vail. There are plenty of good places to eat in Vail, even if many of them are overpriced. There are also nearby supermarkets. Unlike most business-oriented Marriotts, there is no concierge level for drinks, quick breakfasts, etc. These are usually quiet and good for folks without kids.
One day the lobby set out lemonade and iced tea for guests; the other day not. We had turn down service both days. One day they left candy; the other not. One day they literally took the trash out--and didn't return the trash can.
They charged 8.00/day for self-parking, which was not needed, as there was no one checking who parked in the garage, and the arm to enter/exit was left up to go in and out at will.
Pool and hot tub looked nice. We went down there once, but there were so many little ones in the hot tub, including 1 or 2 that looked to still be in diapers, we decided to not stay.
All in all, it was a fine Marriott, and we had a nice weekend. If we were paying cold, hard cash for the room, I would look for a good deal, either online or in the Denver newspapers. There is no reason to overpay here, when so many deals are available and there are so many places to stay in the area--especailly when the renovations and construction are still going on.
A+ for service D- for room
Just returned from what was originally planned as a two-night stay at this hotel. We booked a one bedroom suite at a rate of $280, and the correct rate for this room should have been $79 or less! Everything outdated, tiny television practically on the ceiling -- so high up you had to strain your neck to see it. Not that we went there to watch TV, but we ordered a movie and it was a big pain to watch it. Extremely small bedroom, felt claustrophobic. Don't know what caught our attention more, the stained pillows or the popcorn ceiling.
Did I mention the very loud construction that was occurring just outside our window?
So far, we're working on a rating of one star, but there was one redeeming feature -- the restaurant. We had a delightful meal with extremely attentive and helpful service from our waiter. I ordered a Perrier and he ran all over the hotel looking for one -- I ended up settling for a club soda, but I was impressed with his efforts.
Incredibly good service considering how difficult that is to find these days...
So all in all I give it three stars, but for those of you who are spoiled as to accommodations, don't bother, just keep driving to Beaver Creek and stay at the Hyatt, which is what we did the second night. Big difference and the room was cheaper!
Great summer vacation spot
Went to Vail for the first time this past weekend. The Hotel was great, despite the area of Lionshead Village undergoing a huge renovation. We had no trouble getting around by feet or bus (free through the villages). The weather was very comfortable during the day, and a light jacket at night was all that you needed.
The hotel room was very nice, bedding comfortable, and terrace views breathtaking! Would recommend this hotel to anyone who's going to the area.
Loved it! Super Service!
We loved our stay at the Marriott. The service was beyond expectations in multiple instances. Wow! The staff seemed to go out of their way to help us with everything. I have traveled around the world and stayed at very nice hotels, and was surprised to get this level of service from the Marriott.
The ski shuttle picked us up at the front of our building and had us on the mountain within 5 minutes. They gave us a 30% discount for ski rentals as well.
When booking the room on-line, it notified us that we had to change rooms during the middle of our stay. Due to the inconvenience, the hotel offered us a $40 gift card to a great restaurant, right at the bottom of the slopes. They moved our luggage as well as the refigerator contents to the new room. They also hand delivered our new keys at the end of the day to us on the ski shuttle, so that we didnot have to go back to the front desk!! This would have been a major hassle at the end of a long ski day, still in our ski boots + carrying gear.
Also, the Safeway grocery store in Vail is right across the road and they offer a shuttle over there upon request. How cool is that?
This is hands down the best hotel in Vail. The service is excellent, and the hotel itself is a work of art. This was the freindliest most dilligent staff I've ever experienced. Anybody who disagrees is foolish. The security was amazing! Within 5 minutes of contacting them about a lost pair of goggles, they were found and delivered to my room. The housekeepers leave the room immaculate on a daily basis. The food is incredible, best steak I have ever had. When disapointed about my room that I had originally reserved, I recieved an upgrade to a junior sweet with a mountain/pool view for only $40. The room was amazing!
I reccomend this hotel to everyone traveling to Vail!!!
The extra $$$$ is well worth it.
Great hotel - near slopes, shops and restaurants. The hotel itself is luxurious - far more so than the Vail Cascade (which we also stayed in). Tasteful interiors, fabulous views. Perfect amenities - hot tubs, pool, ski/rental shop, restaurants. Breakfast buffets are excellent. Definitely recommend it. Try Travelocity for deals.
Nice, Clean But Overpriced
We stayed at the Marriott Mountain Resort March 3-6th, 2004. Paid $409/night for a basic "Lodge Room" which was a very small, basic hotel room with two double beds.
We approached the desk about being unsatisified with a basic room for such a high rate (IMHO). They offered us an upgrade to a Junior Suite for $40 more/night. The Junior Suite was really nice - and what we expected for $400+/night. Had a kitchenette and fireplace and moving-around room.
Location was good, but there was still a little walk to the nearest lift. We rented skis from the on-site rental - Charter Sports. That was very convenient for storing skis and boots.
Had the breakfast buffet for $16/pp each day. (Persoanlly I felt that it could have been included at $400+/night). It was a good, fresh buffet except for the pastries/breads - they were mostly stale each day.
If I go to Vail again, I'd stay at the Marriott only if I could find a much better price.
Don't do it
What a joke. Big $$$$ for the worst service we have ever experienced.
The hotel is fantastic, beds are great and the place is spotless, but if you think that you are going to get good service - you are sadly mistaken. Waiters, bellmen, front desk clerks, managers, waitresses, and chefs are all slackers. The food is average. Pony up a few more bucks and stay at the Sonnelap in the heart of the village.
Nice but not excitin
the marriott mtn resort was very nice...the rooms were done comfortably and the facilities were fine. Bus service directly in front of the hotel...a little bit of a walk to the lift and to vail...the hotel is at lionshead...a lot cheaper than the lodge at vail or sonnenalp..it was all very fine just not very exciting...
TripAdvisor Reviews Marriott Vail Mountain Resort & Spa
Travel Blogs from Vail
Left Durango and started heading north on route 550 through the San Juan mountain region. We were also at the highest elevation of the trip at 11,000 feet! We went RV bobsledding on another twisty, turny drive, but also very scenic and beautiful. Stopped in Silverton, an old mining town, with a population of 500. Had lunch at Grumpy's while …
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Enough of the whining. The trip was ...