Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, Florida, 32819, United States | 5 star resort
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This 5 star resort, located in the Florida Center area of Orlando, is near Universal Studios Orlando, Blue Man Group, Hard Rock Live, and Mandara Spa at Loews Portofino Bay Hotel.
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      TravelPod Member ReviewsLoews Portofino Bay Hotel at Universal Orlando

      Reviewed by tallypez

      Awesome, laid back

      Reviewed Sep 27, 2013
      by (2 reviews) , Australia Flag of Australia

      Loved it. Beautiful and clean with great laid back attitude. Close enough to be at the fun parks in ten minutes and far enough away to not hear the noise of the parks or the party people.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews Loews Portofino Bay Hotel at Universal Orlando

      Service lacking


      We visited here in December, and though it was a beautiful resort there were several instances where the service just seemed to be lacking. Ranging from an inept check-in clerk (it took almost 45 minutes for what should have been a run-of-the-mill check-in) to spotty maid service (the day we called to have them clean the room late they showed up in five minutes and when we needed clean towels they showed up the next morning, left by the door!). Overall there was nothing horrible, but it really didn't give me the feeling that I would ever want to go back there now that I've been. It was money that would have been better spent on more of the good food available rather than this room.

      I love this hotel


      I stayed at the Portofino the first time for business purposes in October 2002 and liked it so much that I came back again in early November 2002. What a beautiful hotel. The beds are amazing and the pools are awesome. The villa pool was really my favorite as someone traveling without children. When I was there is was pretty quiet during the day and I spent a lot of time there going between the main pool and the hot and cool plunge pools nearby. The villa pool also stayed open until 10PM so I enjoyed it many times at night as well. For families with kids the best pool is the beach pool. I did not see the third pool . .it is a very big spread out resort,

      Snacks are pretty expensive there, but it is an expensive hotel (worth it). I particularly enjoyed Mama Della's restaurant. Everything I tried was delicious (veal marsala, pasta carbonara) and everything I saw other people getting (spaghetti/meatballs, etc) also looked delicious. I would highly recommend this restaurant.

      The boat to Universal was a wonderful added perk and your key card would not only get you bumped to the front of ride lines, but also to get a table quicker at all the restaurants on the property (except Emeril's . .which is great, but you need to reserve far in advance).

      I would recommend the Portofino without reservation.

      Will never go tthere again


      It was the worst time ever the service was the worst. The maids were horrible and the workers. It was a pretty place but not great for kids. i will never stay there again.

      Worst service


      It was one of the most horriblee expierences ever it had no good servicee. We had to ak the maid for soap since they only gave us one bar of soap for a family of five. The people weren't friendly especially the people in the gift shop. We went with 6 kids amd they were very well behaved but, everytime they said a word the people that worked there and were staying there gave a us a look. The food was so expensive. It costed $50 dollars for 2 small pizza pies. I advise anyone with kids not to stay here. When we went to the Hard Rock for dinner the atmosphere there was so friendly and our kids wanted to stay there. The service here was horrible.

      Convenience With Charm


      The hotel was lovely. We enjoyed the convenience of the on site hotel privileges we had. It was so nice to go to a ride and show your room key and be the first one to get on regardless of how long the line was. We would highly recommend an on site hotel if you plan to visit universal. The kids loved it.

      Graet experience


      Portofino Bay HAS to be the most incredible hotel in Orlando. You truly feel as though you've stepped into Italy the second you drive thru the gates, especially if you are being driven in a limo (for a family of 4 a better deal than MEARS--and more memorable).

      My 7 & 5 year olds STILL talk about having their first taste of honeysuckle on one of our walks around the hotel, the beautiful pools, and the big beds. We went in Feb, no crowds, empty pools. They treated the kids great, even had their own terry bathrobes.

      If you go to the Loews website you can sign up for a blue card which entitles you to a freebie when you get to the hotel.

      We will get back to Portofino Bay....



      Well where to begin... I stayed at the Portofino hotel in Orlando during Spring break, and let me tell you it was some experience. Lets just say there wasn't enough they could do for you. From the moment you pull up into the front of the hotel you feel like Royalty.. The people who work there were VERY FRIENDLY and over accommodating. There was never a dull moment.. Beautiful scenery made you feel like you were in a small city in Italy.. Clean rooms and lobby areas.. A variety of dining and several pools to choose from... Never the less a water taxi which brings you to the Universal theme parks..There you begin your adventure to the FRONT OF THE LINE access to all the rides and prefered seating at the restuarants and shows..Depending on your luck you may bump into a famous face..

      Lets just put it this way I cant wait until my next vacation; I will be staying there again..

      Wonderful getaway!!


      I have stayed at the Portofino Bay Hotel along with friends and family a couple times with in the past year. I was happy with the service and dining. There were many small dining areas and shops with in the vicinity. All of which were pleasent to sit down and relax. The walkways to the room is quite a far walk from the lobby. But after staying a second time, I kind of enjoyed the walk back to the room. That's just my opinion. To my suprise, Portofino is secluded from Universal so that the noise is not bothersome at all. Yet, its close enough to ride the ferry to Universal in less then 10 minutes. The price was quite hefty, but well worth it. This hotel may not be for everyone pricewise. I strongly reccomend this hotel because of its quaint scenery, luxury, and relaxation.

      Portofino Bay - youtiful!


      With wife and 2 kids (13, 10), we stayed at this beutiful hotel in February 2002. We had a "Garden View" room in the West Wing, whch meant our view was of an expanse of lawn and a man-made lake. It was considerably cheaper than the rooms overlooking the "bay", but it was still nice, and the kids could see Islands of Adventure in the distance. Big comfy beds and a big bathroom. Maid sevice was peculiar, though. It seemed like if you didn't put trash in or near a trash bin, it didn't get picked-up. We had an empty pizza box and empty soda cans left behind on the tables after the maid had come.

      Pools are great, and heated. One had a sandy beach and a water slide, and another was set up like the courtyard of a Roman villa, with a hot ad cold "plunge" nearby. There is a third "hillside" pool we never tried.

      GREAT PERK: Show your room card-key at the Universal theme park rides, and you get into the Express line, where you can scoot near or right to the front and hop right on, while others had to wait (up to 30 minutes that week, which I'm told is nothing compared to busy days). Hotel card-key also gets you preferred seating at many restaurants in the complex.

      It's a 15-minute walk to the Universal theme parks from the hotel, and you may find yourself makig that walk at busy times. They have shuttle boats and buses, but they really don't come often enough, and one boat won't always hold the crowd waiting.

      While you can stay in Orlando for less than half the price, this was a great treat, and the perks associated with staying in one of their properties are hard to beat.



      Hopefully, this year will be our third at Portofino for Spring Break. Themed after an Italian fishing village, the Portofino boasts food, shopping, and authentic Italian furnishingss in the rooms. Incredible service, unparallelled luxury, and the closest proximity to the most awesome theme park in FL, this is one of my favorite places to be! Our first year, my family of six opted for a "bay view" room, and dizzy with delight, wore ourselves out at Universal Studio and Islands of Adventure during the balmy FL days! We spent at least one day of our four day adventure exclusively at the hotel, dined and got pampered at the spa. We will definitely return, and often.

      TripAdvisor Reviews Loews Portofino Bay Hotel at Universal Orlando

      4.00 of 5 stars Excellent

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