Turnberry Isle Miami, Autograph Collection
How has this resort rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
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Historical Traveler Reviews Turnberry Isle Miami, Autograph Collection Aventura
Some Tips Before You Go.
I'm a Fairmont Platinum Club Member, so my expectations are fairly high when it comes to its' hotels and resorts. My wife will become a Fairmont Platinum Club Member later on the month.
When we initially arrived, we were quite impressed with the property. There is 300 tropical acres in the middle of posh Aventura. It looked like the other hotels were stand alone buildings. So the Turnberry has a lot of potential as a new Fairmont. There are two Robert Trent Jones Sr. designed golf courses on site. The resort consisted of 4 residential buildings and they couldn't be more than 7 to 10 stories high. Very refreshing when you look out over the course view (although the pool side view would be very nice as well), because all the other hotels in the area seem to be 25 to 35 stories high. The property is a European inspired Mediterranean tropical oasis in the middle of a developed city.
When I say potential, that's what I really mean, because we were initially shown a one bedroom suite in the Magnolia building. It was run down and not renovated. The terra cotta floors were completely scratched and damaged. The walls were were equally scratched and damaged. Base boards were warped and visibly touched up (not professionally). The french doors to the balcony needed paint. The balcony damaged. The brass and metals were rusted. The floor looked like a dog did-what-doggies-do-doo-doo. The TV in the ensuite looked like something out of the sixties, and I wouldn't use the jacuzzi tub, the spouts looked like there was mold growing out of it. They informed me that the Turnberry just turned into a Fairmont, and agree that the room needed renovations. In fact, this fall they are completely renovating the Hibiscus and Magnolia wings.
I was informed that the President's Club requested to the Room Divisions Manager, to upgrade myself and my wife to an extra special suite. Having informed of that, I'm still wondering why they showed me the suite in the Magnolia Wing initially? A dog's breakfast, ready for a renovation to say the least.
So after I voiced my concerns (seemed like pulling teeth) the typical fairmont service kicked into high gear. We were shown an apartment suite that was impressive and definitely fairmont standard. It was a 1300 square foot Apartment Suite in the Jasmine wing (the Jasmine wing is four years old). It was golf course and tennis court view. 270 degree view if you count the window in the in-suite kitchen. The ensuite was gorgeous - double sink, updated jacuzzi tub, marble bath floor to ceiling, approximately 350 to 400 square feet, marble shower, Kohler toilet and bidet, upgraded mirrors, make up table,etc. The bedroom had a walk-in closet. The suite has two balconies, both with outdoor furniture, and an additional quarter bath. The only thing that bothered me with this room was that the kitchen did not have cooking pots and utensils - it sort of kills the benefits of having a kitchen in the suite, don't you think? The room was articulated with dark woods, and the berber carpet was sculptured with a tile border in the living room. The internet access was a plus. There was a total of 3 tvs in the one bedroom suite throughout. Oh, and the granite counter tops throughout the kitchen, living room bar, ensuite and quarter bath was a nice touch.
My wife and I were quite impressed with the service. The resort has something like 2.4 employees per guest. Nothing but outstanding service. A cheese and biscuit plate appeared in our suite on our first day. A grand touch - I thought I was going to be charged or something. But, that something extra was impressive and greatly appreciated. The staff was everywhere, whenever you needed something at a drop of the hat, its' immediately looked after. The servers in the restaurant was impressive as well. There seemed to be 2 waiter/resses per table. The chef would do the rounds, and the managers were always asking how everything was going. This was the best service oriented Fairmont from our experience.
Valet service was immediate - they ask for 15 minutes, but the vehicle seems to appear within 30 seconds. This Fairmont also has the fastest valet parking bar-none I've ever seen. The hotel wasn't busy when we stayed, but the front of the hotel exhibited Mercedes, BMW, Lexus, Cadillacs, etc, even a Rolls Royce convertible. If they weren't busy, I would hate to see it when it is busy. It made me embarassed that I had a Caddy for a rental, it sort of made me wish that I brought my Benz. The front of the hotel was a showcase.
The Willow Stream was impressive, but it did not have a mineral pool which I thought would be standard for a Willow Stream Spa. Spa access is really just access to exercise activities.
Overall, the service was impressive, but the hotel obviously needs updating. The lobby and its' marble accents and the walkways throughout the hotel are impressive. What needs updating is the Magnolia rooms from what I can see. The pool is definitely outdated and needs lots of attention. We weren't able to visit the ocean club because of the hurricane restrictions, but the building outside seems to need a lot of TLC. Great potential for this resort. Once its' renovated, its' bar none the finest resort anywhere in Aventura and definitely one of the best in Miami. The two golf courses are oasis, as well as their 12 tennis courts. Seems like there are a lot of things to do there.
If you are particular about your room, I would suggest eating the coin, and splurge for a deluxe room in the Jasmine wing. It'll do your stay some justice.
You will not be sorry for staying at the Fairmont Turnberry Isle!
I decided to stay at the Fairmont Turnberry Isle because of the good reviews on this website (I had originally been looking for an all-inclusive destination spa). Let me tell you, this was the right decision. I have never been treated so well by any staff - the service at this property is unparalleled. I purchased the spa package, which included breakfast every day (their buffet is unreal - you won't need to have lunch after breakfast at Turnberry!), a spa treatment each day, an hour of tennis, unlimited use of the fitness center and all taxes and service charges. The fitness center is great, the spa treatments were wonderful, I ended up taking a golf lesson (from on-site pro Robyn, who I would highly recommend) and the tennis concierge found me another resort guest with whom I could play tennis. I can't stress enough how unbelievable the service was. They sent me a welcome fruit basket upon my arrival (and upgraded my room to a golf view). The room itself was beautiful - the bathroom was enormous and all done in marble - with a huge whirlpool tub and separate shower stall, plus a TV in the bathroom. The bed was SO comfortable! And they had a "getting to know you" reception during my stay which included an hour of open bar. The on-site restaurants had great food (a little pricey, but the shuttle to the mall is on-demand, and there are some quality restaurants there - Cheesecake Factory, etc.). All of the people who worked there seemed to genuinely want to make sure I had the best time possible (and they don't accept tips - the resort has a nightly service charge, which was included in my package, that is then distributed to all the employees). The people at this hotel have earned a customer for life - whenever I travel, I will always be on the lookout for the Fairmont brand.
Simply the best!
We spend three glorious days in this hotel (June 30-July 2). What can I say? We don't golf, and we don't play tennis. And we weren't particularly interested in shopping at the Aventura Mall. So why would we go here? We went on a lark, and because I love Fairmont (having stayed at the Frontenac in Quebec City). Well, this Fairmont is simply the best hotel I've ever stayed at (or was it the Frontenac?). Whichever, Fairmont knows how to treat guests, period. ALL the other hotel chains should take lessons from Fairmont. Staff here go out of their way in ways I've never seen to make sure your every need is attended to. You are addressed by your name by each employee (as they get to know you.) Very nice touch.
The resort is set in the middle of the clutter that is Ft. Lauderdale, yet you'd never know it. It appears to be a tropical paradise. The grounds are stunning. I can't imagine what it must take to keep everything going. I found myself wondering the grounds just looking at the plants, etc. My wife couldn't believe I was doing that! It's just .. not me, but there I was! The complex has several buildings, each simply beautiful! The main entrance/building is breath-taking. On two days, I simply sat in the overstuffed chairs in the parlor room and read my book .... and dozed off.
Our room was striking. It was almost too big, and included not just a private balcony with a view of the pool, but we also had a door that opened onto a much larger patio, which I imagine is used for larger social events. Our bed was huge and extremely comfortable. The bathroom was filled with amenities which my wife enjoyed, including the whirlpool tub.
The restaurants are top notch. It's not cheap here (as you might well imagine), but taste and presentation are big here. The breakfast buffet, which was included in our rate, was simply unbelievable. We never ate lunch the whole time. On our last night, we ate in the Grill Bar. I had the seafood smorgasbord. It was $38 but well worth it. Try the shrimp. You might not want to sample anything else, and it would still be worth the $38! My wife had the crab cake which she said was magnificent.
The resort also has a place on the beach. They can take you there in their shuttle bus (which also takes you to the Aventura Mall). I found the beachfront property nice, but it's the weak link in this resort, if you want to call it that. Still, it's nice. I heard from the bartender back at the resort that there are big plans to redevelop the beach front property, but they will still make it available to resort guests no matter what ultimately happens.
I would recommend this resort to anyone, anytime. It's simply the best I've ever encountered. By the way, our package was called "All the Best." It's a very apt description, and worth every single penny of it.
From the moment we arrived we felt we had made the right choice as the Fairmont Turnberry is just beautiful but it wasn't until we left 4 days later that we knew we had chosen the perfect place to celebrate our Anniversary. Without mentioning it, our room was upgraded and later when we returned to our room after a dip in the pool, there was champagne and chocolate covered strawberries with a Happy Anniversay card! Our room was sparkling clean with a beauiful view, the staff could not have been more courtious and the food was delicious. Since we had read the reviews prior to booking, we were aware of the $15.00 parking fee and $11.00 per person resort fee charged per day. Although it may seem like alot of extra fees, we had booked our trip directly on line thought the Fairmont several months before our arrival and received a very resonable rate. The car was waiting whenever we called down for it and the minute we stepped on their private beach, staff members were right there bringing us to lounge chairs with set ups of cushions, towel covers, towels, unbrellas and side tables....they even came right over to help if they saw us adjusting our umbrellas in the sunlight....what more could we ask for! Know before you go that there are the fees and that the lounge and restaurant are on the expensive side (although the service its terrific.) There are plenty of restaurants nearby should you decide to eat out. The spa is beautiful and offers numerous treatment options. We can't imagine anyone being unhappy at the Fairmont Turnberry and would recommend it to anyone looking for a place to relax and be pampered.
If it's good enough for the Celebrity A list, it's good enough for You!
Well what can I say about this resort? A truly amazing place to stay.
The rooms are huge, absolutely gorgeous with the most comfy beds I have ever slept in, a big whirlpool tub, tv in bathroom, big fluffy bathrobes and slippers, very friendly staff and breakfasts to die for.
The Spa is superb and the grounds are immaculate. I loved everything about this place and wouldnt hesitate in recommending the Turnberry Isle & Resort. When I win the lotto, this will be my first stop!!
I must say a few words about a fantastic resort and the length's they go to for excellent service. Arriving at Turnberry is a beautiful site. It is what the photo's display. Well kept grounds and plenty of it. Throughout your time there the people/staff do make the difference on a personal level. Checking in there was a problem which was quickly rectified and apologies were a plenty. A staff member escorts you to your room and gets you familiar with the grounds which was a great touch. (If you book thru there website it seems all questions there reservationist asked were satisfied.. high floor, corner room, best view. remember, they ask you!) The room was as expected, large with many pampering amenites (the sheets and pillows are to die for) and service that went unnoticed yet always on time. (morning and evening maid service.) The spa was great and I highly recommend the messaging chairs that are free for staying guest to lounge. Although the services where on the higher side of what should be at such a classy resort I can't say that any of them were not worth it. Overall, If you are looking to get what you paid for and want to relax and be pampered in a refined resort and spa then I feel you would be hard pressed to fined one finer in the Miami area and it deserves it's ranking in the top 25 in the United States.
This is a wonderful resort that goes out of their way to please. The grounds are beautiful. The rooms are a good size but could stand some updating. But, the people make this resort so special. They are always willing to assist in any way possible. The food in the resturants is well worth the price. The service is impecciable--can't say enough about the staff. We even asked for cheese cake, which was not on the menu, it appeared on a decorated plate in 10 minutes. Go for the golf, the spa, and relaxation--enjoy the food, the staff, and the lush grounds.
Turnberry is pure pleasure
The Turnberry was superb in all aspects. Huge comfortable rooms with fine linens, deep marble tubs and whirlpools, balconies. Sipping cognac at sunset was indeed a treat. The staff was amazingly friendly. They anticipated every need such as bring over umbrellas to shade me from too much early morning sun. Every meal at all price levels was a gastronomical treat, even simple dishes like hamburgers, jerk chicken, and eggs. I came back feeling truly pampered and relaxed. There was no reason at all to leave the club because the best of everything was right there.
Secluded island paradise with spacious suites! Loved the golf courses.
I spent 2 horrible nights at the Turnberry resort with my mother. We had expected excellent service, great amenities, etc. Our room was not very clean - there were cigarette butts on the deck which very much surprised us. The general hotel staff was incredibly under-trained, the spa staff however, was terrific as was the spa. The on-site restaurants were good but over-priced. We ordered two movies in our room, neither of which worked, both of which were reported as not working to the front desk. When we were checking out, I pointed out the two movies on the bill and asked that they be removed, explaining that their malfunction had been reported at the time. The desk clerk departed to discuss it with the "manager", was gone a minimum of 10 minutes and upon her return explained that they were only going to remove one movie from the bill. I exploded at that point and she removed both.
TripAdvisor Reviews Turnberry Isle Miami, Autograph Collection Aventura
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