Turnberry Isle Miami, Autograph Collection
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How has this resort rated in the past?
Historical Traveler Reviews Turnberry Isle Miami, Autograph Collection Aventura
I'm a Fairmont Platinum Club Member, so my expectations are fairly high when it comes to its' hotels and resorts. My wife will become a Fairmont Platinum Club Member later on the month.
I decided to stay at the Fairmont Turnberry Isle because of the good reviews on this website (I had originally been looking for an all-inclusive destination spa). Let me tell you, this was the right decision. I have never been treated so well by any staff - the service at this property is unparalleled. I purchased the spa package, which included breakfast every day (their buffet is unreal - you won't need to have lunch after breakfast at Turnberry!), a spa treatment each day, an hour of tennis, unlimited use of the fitness center and all taxes and service charges. The fitness center is great, the spa treatments were wonderful, I ended up taking a golf lesson (from on-site pro Robyn, who I would highly recommend) and the tennis concierge found me another resort guest with whom I could play tennis. I can't stress enough how unbelievable the service was. They sent me a welcome fruit basket upon my arrival (and upgraded my room to a golf view). The room itself was beautiful - the bathroom was enormous and all done in marble - with a huge whirlpool tub and separate shower stall, plus a TV in the bathroom. The bed was SO comfortable! And they had a "getting to know you" reception during my stay which included an hour of open bar. The on-site restaurants had great food (a little pricey, but the shuttle to the mall is on-demand, and there are some quality restaurants there - Cheesecake Factory, etc.). All of the people who worked there seemed to genuinely want to make sure I had the best time possible (and they don't accept tips - the resort has a nightly service charge, which was included in my package, that is then distributed to all the employees). The people at this hotel have earned a customer for life - whenever I travel, I will always be on the lookout for the Fairmont brand.
We spend three glorious days in this hotel (June 30-July 2). What can I say? We don't golf, and we don't play tennis. And we weren't particularly interested in shopping at the Aventura Mall. So why would we go here? We went on a lark, and because I love Fairmont (having stayed at the Frontenac in Quebec City). Well, this Fairmont is simply the best hotel I've ever stayed at (or was it the Frontenac?). Whichever, Fairmont knows how to treat guests, period. ALL the other hotel chains should take lessons from Fairmont. Staff here go out of their way in ways I've never seen to make sure your every need is attended to. You are addressed by your name by each employee (as they get to know you.) Very nice touch.
From the moment we arrived we felt we had made the right choice as the Fairmont Turnberry is just beautiful but it wasn't until we left 4 days later that we knew we had chosen the perfect place to celebrate our Anniversary. Without mentioning it, our room was upgraded and later when we returned to our room after a dip in the pool, there was champagne and chocolate covered strawberries with a Happy Anniversay card! Our room was sparkling clean with a beauiful view, the staff could not have been more courtious and the food was delicious. Since we had read the reviews prior to booking, we were aware of the $15.00 parking fee and $11.00 per person resort fee charged per day. Although it may seem like alot of extra fees, we had booked our trip directly on line thought the Fairmont several months before our arrival and received a very resonable rate. The car was waiting whenever we called down for it and the minute we stepped on their private beach, staff members were right there bringing us to lounge chairs with set ups of cushions, towel covers, towels, unbrellas and side tables....they even came right over to help if they saw us adjusting our umbrellas in the sunlight....what more could we ask for! Know before you go that there are the fees and that the lounge and restaurant are on the expensive side (although the service its terrific.) There are plenty of restaurants nearby should you decide to eat out. The spa is beautiful and offers numerous treatment options. We can't imagine anyone being unhappy at the Fairmont Turnberry and would recommend it to anyone looking for a place to relax and be pampered.
If it's good enough for the Celebrity A list, it's good enough for You!
Well what can I say about this resort? A truly amazing place to stay.
The rooms are huge, absolutely gorgeous with the most comfy beds I have ever slept in, a big whirlpool tub, tv in bathroom, big fluffy bathrobes and slippers, very friendly staff and breakfasts to die for.
The Spa is superb and the grounds are immaculate. I loved everything about this place and wouldnt hesitate in recommending the Turnberry Isle & Resort. When I win the lotto, this will be my first stop!!
I must say a few words about a fantastic resort and the length's they go to for excellent service. Arriving at Turnberry is a beautiful site. It is what the photo's display. Well kept grounds and plenty of it. Throughout your time there the people/staff do make the difference on a personal level. Checking in there was a problem which was quickly rectified and apologies were a plenty. A staff member escorts you to your room and gets you familiar with the grounds which was a great touch. (If you book thru there website it seems all questions there reservationist asked were satisfied.. high floor, corner room, best view. remember, they ask you!) The room was as expected, large with many pampering amenites (the sheets and pillows are to die for) and service that went unnoticed yet always on time. (morning and evening maid service.) The spa was great and I highly recommend the messaging chairs that are free for staying guest to lounge. Although the services where on the higher side of what should be at such a classy resort I can't say that any of them were not worth it. Overall, If you are looking to get what you paid for and want to relax and be pampered in a refined resort and spa then I feel you would be hard pressed to fined one finer in the Miami area and it deserves it's ranking in the top 25 in the United States.
This is a wonderful resort that goes out of their way to please. The grounds are beautiful. The rooms are a good size but could stand some updating. But, the people make this resort so special. They are always willing to assist in any way possible. The food in the resturants is well worth the price. The service is impecciable--can't say enough about the staff. We even asked for cheese cake, which was not on the menu, it appeared on a decorated plate in 10 minutes. Go for the golf, the spa, and relaxation--enjoy the food, the staff, and the lush grounds.
Turnberry is pure pleasure
The Turnberry was superb in all aspects. Huge comfortable rooms with fine linens, deep marble tubs and whirlpools, balconies. Sipping cognac at sunset was indeed a treat. The staff was amazingly friendly. They anticipated every need such as bring over umbrellas to shade me from too much early morning sun. Every meal at all price levels was a gastronomical treat, even simple dishes like hamburgers, jerk chicken, and eggs. I came back feeling truly pampered and relaxed. There was no reason at all to leave the club because the best of everything was right there.
Secluded island paradise with spacious suites! Loved the golf courses.
I spent 2 horrible nights at the Turnberry resort with my mother. We had expected excellent service, great amenities, etc. Our room was not very clean - there were cigarette butts on the deck which very much surprised us. The general hotel staff was incredibly under-trained, the spa staff however, was terrific as was the spa. The on-site restaurants were good but over-priced. We ordered two movies in our room, neither of which worked, both of which were reported as not working to the front desk. When we were checking out, I pointed out the two movies on the bill and asked that they be removed, explaining that their malfunction had been reported at the time. The desk clerk departed to discuss it with the "manager", was gone a minimum of 10 minutes and upon her return explained that they were only going to remove one movie from the bill. I exploded at that point and she removed both.