Trump International Beach Resort
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Historical Traveler Reviews Trump International Beach Resort Sunny Isles Beach
Nickel & Dimes...
First let me say,the trump sonesta,is a beautiful hotel,we stayed in a 1 bedroom suite,on the 20th floor,the room couldnt be nicer,really!....but @ 400 dollars a night,then we must pick apart the stay....It begins when you pull up,better bring a stack of dollar bills..valet parking only,tip when you park,when you need your car to go out, again when you return..ontop of that,,Donald charges 19 bucks to park @ the hotel per day..ok,enter the hotel,the bellboy insistes to carry luggage,another 5 bucks..by now you worked up a sweat,dont go to the mini bar in the room,unless you want to pay 3.50 for a can of coke!...forget about a beer/liquor...so you decide to take a swim,better be full of energy,cause there isnt a chair to be found @ the pool,all will be taken...perhaps while you waiyt,you can grab a pina collada at the pool side bar,@ 9 bucks a piece,you better pay cash..otherwise,they add service charges,18% gratuity,state & trump taxes,the drink will cost you 15bucks....by now,you start questioning your stay,then you decide to sit in the whirlpool,but you notice,10 people from the same room apparently,and a room not from this hotel occupying the whirlpool,so go to the beach,chairs will be provided,thats included in the 15 resort fee Donald charges you,per daylbut dont forget the tip,to the person that brings you the chair, you say,forget the beach,lets grab a bite to eat, how much can a breakfast be?? well the breakfast buffet was 16bucks & again,better pay cash,or you get hit with the FEES!...So,the room that cost 400 bucks,an enormous amount to begin with,you now must add tips/parking fee,resort fee,service fee;s,gratuity fees,delivery fees,state taxes,trump fees,...you end up feeling like a real schmuck,unless of course someone else is paying....best advise,stay some where at a 1/3 of the price & spend the other 350bucks on food/beverage & entertainment,just my opinion.....
Trump Resort is not Fired!
Terrific resort experience. Room was emaculate. Bathroom was huge with separate tub and shower. Pool and beach were awesome. Resort fee included lounge chair, towels, and umbrella. Spent all day on the beach watching the beautiful blue ocean. Food was pricey, but outside restaurant choices and grocery stores were within walking distance.
Bottomline, this is a great place!
Brand new Trump left a lot to be desired. Exorbiant prices with very poor service. Generally you don't mind paying the price for extraordinary service, but this place was sub-par - service could have been found at a Best Western.Restaurant servers inattentive. Pool servers inadequate. Menu limited selection - make sure you don't take your kids! There's nothing on the menu for them at all! Not even a simple burger or bowl of pasta.At $400+ a night, money could have been spent at any number of other choices with a much superior level of service and amenities.Spa services adequate, but nothing special. Beach was nice and well kept. Pool lacked enough chaises for all and guests were staking their claims to a chair early in the morning.Try the Sonesta at Key Biscayne for a much better Sonesta option.
Worth Every Penny
Looking for total relaxation, the perfect pool and rooms so well designed you feel like you are on a lifestyles of the rich and famous show staying in someones beachside condo? This new hotel is the place to go. We made the mistake of only staying one night after running the Miami marathon, and had to pull ourselves away from the pool to head to the airport. It was heaven! The beach is lovely, clean, and empty. The bar serves a perfect Pina Colada- $8. which could be worse for such a delicious treat. I had 2! The front desk upgraded us from a standard room to an ocean view junior suite. When I walked in I almost died it was so perfect. Floor to ceiling windows looking over the amazing pool.
Perfect furniture. A big kitchen and living room (perfect to watch the superbowl in style) We walked across to the grocery store across the street and stocked the kitchen with treats. I might even rate this place above Four Seasons in San Francisco as my favorite hotel experience. Really great with the kids who loved the shallow pool but I'd love to go back for a couples weekend too and hit the Miami nightlife and have a few more drinks at that great outdoor bar. I hate to tell you all about this place, because soon it will be harder to get a room, but for now there is plenty of room. Ask for an upgrade at check in! Enjoy your trip. Wish I was going again tomorrow.
OMG, I loved this hotel
We did a post cruise stay here and got a junior suite. For an extra 100. I got us a room with a hot tub on the balcony. We had our two children (ages 8 & 11). We had to wait as our room wasn't quite ready, but once we saw it, we were astounded. It was beautiful. Floor to ceiling windows on the 27th floor. It was not a JS, but a suite with a separate bedroom, washer & dryer and kitchen. Once the kids saw the room, they wouldn't leave. We had a great time in the hot tub after dinner. We were able to walk to the grocery store across the street and have a cooked meal in our room. The next day I wanted to sight see, but since the pool area was beautiful, wonderful beach area and a great balcony, why leave?? So we never saw Miami. The sunsets were breathtaking from our view!! What a wonderful hotel for families as well as couples!!
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A Fine Hotel but Hardly #2 in Miami
For those who don't mind staying about 30 - 45 minutes north of South Beach, this is a fine place to stay. There are amazing views of the north Miami area from the hallways, but be aware that there are new buildings being constructed next door. Also, beware of the hidden fees ($19 parking, $15 "daily resort fee"), and note that the rooms could be soundproofed a little better. I enjoyed my visit here overall, but I have stayed at several other places in the Miami area that I would rate higher.
The hotel and rooms are beautiful; however, I found excrement on the pillows and when I brought it to the management's attention, they tried to blame it on my 8 year old son. When they came to take the pillow away, the maid started to put a new pillowcase on when I saw it was very bloodstained - I brought it to her attention but she didn't speak English and was going to continue on until I stopped her. I don't know what's going on there but it's troublesome. I called the Dade County Health Department who investigated. They stated the laundry is not done on the premises and the laundy he saw was fine. Prehaps.... but not during my stay. The hotel did change my room after I asked but the whole attitude of the staff, the situation with the pillowcases and the general disinterest towards making guests happy soured me forever.
There was never a follow- up from the management except for a fruit basket. Not what I would have expected and a complete turn-off for me for Trump properties.
In late August my brothers and I invited my parents to the Trump for a weekend celebration of their 5oth wedding anniversary. When we arrived we told the receptionist about their 50th anniversary and she upgraded their room for free. Also with us were two other couples who were or had recently celebrated their anniversaries. They were also upgraded for free. From that moment on we were impressed with the class this establishment demonstrated. My parents ended up buying Trump bathrobes, umbrellas, and pillows. They enjoyed every part of their stay, from the rooms to the pool to the beach. They, and I, highly recommend it.
Friendly Accomodating, lovely Trump Int'l
we are local and just wanted a weekend away. we arrived 8-22-03. the front desk staff was wonderful. the bellman, and valets were super nice. i gave the lady my name and confirmation number and they did not have a record of it. i used an on-line hotel service to book this stay and they did not contact the hotel with our booking. however, it was not a busy weekend. and they got us a room. the first room was not at all what i requested, so they moved us to another. it then had 2 double beds and an ocean view only if you were out on the balcony. i had requested an ocean view with a king bed. we settled for it because the front desk lady was so nice, sweet and accomodating,i did not want to disrupt her day any more. the hotel is lovely, clean and the staff excellent. there is construction on both sides but once it is all done, it will be grand. the pool is beautiful, but from the pictures it looked like the pool was right on the beach. it is not. it is on the 2nd floor and you must walk down 2 flights of stairs to the beach. overall, it was a pleasant stay and the staff tries to see to it you have everything you want and need. the bellman are very helpful and anyone you came in contact with was super. they even turn your bed down for the night for you and leave a little note and some chocolates. we had clean towels even though we left them hang to conserve energy of washing every time. they were only to be picked up for laundry if left on the floor. i would definitely stay there again and this time book thru them, not an on-line booking service. i do recommend this hotel (just be patient with the construction on the north side of the bldg.) if you do not like such things, wait until it is totally completed before you book here. but most definitely you must stay here when coming to North Miami Beach.
Expect nothing and you won't be disappointed- Hotel or Conference Facility- They need to decide
Find here a copy of an email I am waiting for a response on which just about sums the whole experience up......Thought I should give you some feedback from our visit- we were in room 1004 Wednesday 7th- Thursday 15th May.To say the hotel was a disappointment would be an understatement.We have stayed in a many 5 star hotels over the last few years and expected a lot from the hotel and its staff.We arrived late on Wednesday night and found our room very much to our liking despite the ominous site of cranes and a building site a few feet from our balcony, which, as it had no furniture on it, was useless.I was not therefore surprised to be woken by the construction at 7.30am the next morning and at a similar time on other occasions during our stay.We discovered in the elevator, talking to a member of staff on our way down to breakfast on the Thursday, that it was the Official Opening Party for the hotel on Friday night which sounded great - John Secada was appearing and it all sounded like great night which we were both excited about.Our relaxation by the $6m pool was hampered by furious preparations for the party and by the constant noise from the construction work.It was not until Friday morning that we were told that guests from the hotel "were not allowed" at the party as it was "invitation only"This is a truly contemptuous way to treat guests in a hotel and we were both extremely upset and disappointed.This degree of contempt continued throughout our stay with the pool are being close after 3.00pm on three consecutive days as you had a Conference taking place, the Lime Lounge being out of bounds throughout our entire stay and us waiting 10 minutes to get an elevator down to the lobby as they "had been programmed for 45 minutes" to ferry your conference guests from floor to floor.A memo announcing the closure of the pool and Lime Lounge was slipped under our door on the Sunday night with "apologies for the inconvenience"We felt as if we were the inconveniencether would have liked us to vacate our rooms after 3.00pm every day too ?The cancellation of the scheduled shuttle bus services to the shopping malls and South Beach really was the final slap in the face as this was one of the reasons I had chosen the hotel in Sunny Isles.Luckily William, your concierge, was very helpful and arranged for us to be taken to South Beach on a couple of occasions but as the shuttle bus was included as part of the reason for the $15 per day "resort charge", along with the pool and services, closed from 3.00pm we felt this was very bad.We ate in a restaurant across the road from the hotel on Tuesday night and a conversation with the bar tender revealed that other guests had complained to her about the way they felt they had been treated, the noise and the hit and miss availability of services within the hotel.All in all our vacation was spoiled by your conflicting priorities, you are either running a hotel in which case your paying guests should always be your number one priority or a conference center - you can not operate as both.I wanted this vacation to be really special as we were celebrating our anniversary - we were also looking for a hotel for a group of 6+ next year for the Winter Music Conference (my partner is the owner of a record label here in the UK).As an Area Director (we employ 3500 in the UK) in a service sector business, I understand that the best way to build a business is to encourage a loyal customer base, you do not achieve this by treating paying guests in this way, recommendation/"word of mouth" is always the best form of advertising and in our case you have most certainly failed miserably to meet our expectations.I would be very interested to hear your comments on this and would ask you to put yourself in our position having paid $2500 to stay, on vacation, in a 5 star hotel.How would you feel ?
TripAdvisor Reviews Trump International Beach Resort Sunny Isles Beach
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