Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, Arizona, 85718, United States | 5 star resort
 
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

How has this resort rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.

Location

This 5 star resort, located in the La Paloma area of Tucson, is near De Grazia Gallery in the Sun, La Paloma Golf Course, Finger Rock Trail, and El Presidio Gallery.
Map this resort

Amenities

Photos of Westin La Paloma Resort and Spa

    View all photos
         

      Historical Traveler Reviews Westin La Paloma Resort and Spa Tucson

      Understaffed and cold!

      from

      The Westin is beautiful, high on a hill overlooking Tucson's city lights. Birds and bunnies live in the wonderful natural landscaping.

      But what happened to service at this expensive resort? We arrived on a quiet day after the holidays, and had to wait in line for 10 minutes to get to a check-in clerk despite the lack of guests. Then we had to wait another 20 minutes or so before a bell man could take us to our room!

      It was freezing - around 20 degrees - we didn't leave our car and go inside for fear we'd lose our place in the queue. It seemed like only 2 valets/bellmen were on duty. Frankly, at these rates I was appalled.

      We'd just come from the Scottsdale Princess where we'd had impeccable service. When a bell man finally showed up, he had to drive us in a golf cart the brief distance to our room - we just about froze. We found out we could have walked to our room in under 5 minutes - but of course they don't tell you that, in order to force you to use the bell staff. Our rooms were very spacious and the so-called "Heavenly Bed" is truly heavenly, but that didn't make up for stained draperies, no light bulb in the fixture above our door, and a freezing wind blowing through the ill-hung door. We were on the 1st floor (a disappointment in itself) and had a lot of noise from the room above - creaking floors and we could hear every thud and footstep of the people moving around upstairs. We ate in the main lobby's downstairs dining room, and it was freezing cold. The lobby is very spacious and apparently the Westin doesn't pay to heat it properly - or can't. Food and service in the dining room were good, but, as usual for this Westin, a noisy and boisterous sports-related party was going on in the lobby, so dinner wasn't relaxing. We won't stay at the Westin La Paloma again.

      More party than relaxation

      from

      Stayed here while my wife was at a conference. I found the pools and the service to be excellent. Fitness, Spa, and accomodations were not on par with other "spas" in tucson. The spa, fitness center, and golf course are actually private clubs, with hotel guest access. This does'nt make for a welcome feeling. Had a great time at the pools and the lobby bar. If you want to relax and feel secluded, go to the Omni, if you want a kid friendly, or Party atmosphere, go to the westin.

      Nice Resort - Terrible Service

      from

      We stayed at the Westin La Psloma Resort on August 29-30. We were in Tucson attending a wedding and reception....the reception was jeld at the La Paloma. Our group spent in the $12,000 range during our stay. We also frequent Tucson 3 to 4 times a year.

      The place is beautiful but the service was absolutely horrible. I sent an email to the management at La Paloma and did not get a response as was the case when I stayed there and recieved no response to my issues.

      Here is a list of items that occured during my stay:

      1) Shower was completely plugged after we took our first shower......although room service cleaned the drain the roomed smelled for our entire stay

      2) The phone in the room did not work and I missed several important phone during my stay...I did not know the phone was malfunctioning as it did not ring....when I complained about this they sent two "suits" up to my room....they took the phone and said the phone would be fixed at 4PM.....the phone was never replaced

      3) Breakfast was incredible until I took a big gulp of skim milk from a crayton.....the milk was sour....

      4) When we left I called the bell hop for a cart to my room which was located in a separate building...(Room 128).....knowone came....I waited outside my room for 20 minutes in 105 degree temps.....I found a maintenance person working in a garden next to my room and he called the front desk to have someone come and assist me.....I waited another 10 minutes but knowone showed.....I ended up carrying all the bags (5of them) to my car myself....

      On all these issues know one seemed to care about my concerns..........

      Beautiful place but the service needs to improve.........

      3)

      Need to improve

      from

      Definitely not up to 'Resort' quality. Room was a non-smoking room that reaked of smoke. Garden Restaurant service was BAD.... We were told they were out of bread at 12:30pm, after asking another server, bread appeared after we started eating our sandwiches. The waitress did not return to pick up the bill; we took it to the hostess who then had to locate the waitress to clear it from the computer.

      The Sunday brunch was great! J-Bar dinner was nice, but the bartender used too much sweetened lime juice in the Mojito, making it undrinkable.

      Ouch - this place is the worst!

      from

      In 20 years of business travelling, this was one of the worst hotel experiences. The bellman dropped my laptop computer on the ground and broke the screen, then denied it (even though I saw it happen). The hotel refused all responsibility for the damage, based on the denial of the bellman. The second day I found 2" long cockroach in my room. I checked out on the second day of a three-night prepaid stay.

      Security

      from

      Resort is beautiful and caters to kids but the rooms are largely spread out like long arms away from the main house and one is often alone down long dark outdoor hallways. Last time I was there a man was molesting women and girls. There was no video security and few guards. Police were called.

      Simply Wonderful

      from

      After staying at the magnificent Miraval Resort and Spa, and then road-tripping it through Arizona and staying at overnighters, our last stop was the Westin La Paloma. All I can say is I didn't want to leave.The service was excellent. Not only were were the Valets welcoming, but the Front Desk staff was efficient and friendly. Check-In was a breeze, especially after being on the road each day.The pool was beautiful with attentive servers and pool attendants.Now for the food! We ate at JBAR, an informal version of Janos, their main restaurant. I cannot begin to tell you how great the food was!!! INCREDIBLE! From the sweet and spicy calamari, to the tamarind crusted salmon, every morsal was loaded with amazing tastes. To top it off, we had the ...are you ready? Chocolate, peanut and caramel bomb, with a bananas foster milkshake (served in a martini glass). Are you with me now? Service was great. Attentive and prompt with no errors.I would highly recommend staying at this resort if you find yourself in Tucson. You will not regret it. Yes, they charge for Valet, but you can self-park. Yes, they have a Resort Fee, but who doesn't. Most hotels across the country are implementing this fee and it was explained to us upon check-in.Again, if you get the chance, check it out!!

      Westin(Worstin)Tucson

      from

      Living in the general area of the Westin it is convenient to take local friends, and out of town visitors and family. On a recent visit I was so upset by the way my guests and I were treated... We first had cocktails and then were seated outside at a Bistro table. We sat and enjoyed our conversation and the nice views. We waited one hour and not one person ever returned to our table.

      We got up and left of course and no one seemed concerned. I recently called to make a complaint over a week ago and no one has called me back.

      They told me at the time I called that a patron was currently having a cardiac arrest.

      Immagine that! With the poor service I would much rather drive to Loews Ventana Canyon.

      Mm yummy

      from

      had a great stay, nice room, fantastic golf, i do not mind to pay for valet so was good. Janos was expensive but good bistro good and value some good wine also to be had, no kids so had good time!! i'd go again pools were great!!& the beds heavenly obviously im a SPG!!!

      Westin Nickels and Dimes You

      from

      If not for the nice setting and pools, our recent vacation at the Westin would have been a bust. They charge you $10 a day in addition to the room charge, for the "resort fee" (which they changed to $11 during our stay without telling us in advance), the food is only OK and terribly overpriced, and we were charged over $11 for a single long distance telephone call which lasted all of two minutes. When I asked to see a telephone bill or have the charge reduced to what it actually cost the Westin,I got no response. To top it all off, they added another charge to my credit card without my authorizing it. Considering we spent 5 days and over $1,000 at the Westin, I consider their customer service to be dismal. Many mornings when the kids went for a swim, there were no clean towels by the pool. The poolside food was not fresh and way overpriced. The valets wanted $12 to park your car and gave us dirty looks when we chose to walk across the street to get our car on our own. I know the hotel industry has been hard hit this year, but maybe the Westin should wake up and realize that treating customers right is the key to repeat business in the tight hotel market, and that families traveling on vacation these days are on a budget. For a place that markets itself as a "family" resort, we didn't find them particularly family friendly.

      TripAdvisor Reviews Westin La Paloma Resort and Spa Tucson

      4.50 of 5 stars Outstanding
       

      Travel Blogs from Tucson

      My 2 favorite “things” from AZ….

      A travel blog entry by renee.harbig on Mar 26, 2014

      2 comments, 46 photos

      ... When we met it was instant, special, and lasting. We only lived in AZ for 4 years but Rose and my friendship has lasted 30 years and will last another 30 I’m sure.

      Over the past few years we have visited Tucson a few times to visit Rose and passing through on our way to Florida and I have to say the desert is starting to grow on me. Maybe it’s the time in my life that makes the difference..it sure is a lot more of a pleasure ...

      Tucson I

      A travel blog entry by raroboy on Feb 03, 2014

      90 photos

      ... gun – no returning back

    • 2 members were required to turn the keys – which were so far apart that one person couldn’t turn it – because it had to be turned within 2 sec
    • Heading to New Mexico

      A travel blog entry by ladydi2138 on Oct 01, 2013

      16 photos

      We stayed the night in Tucson, Arizona and will be visiting Tombstone today, then on the Deming, New Mexico. Tombstone was a hoot...visited Boot Hill Cemetery, Four Deuces Saloon and the OK Cafe. Somehow took a wrong turn to Bedrock...check out the pictures.... Then down from the mountains again to Deming, New Mexico for the ...

    • Tucson Mt, Gilbert Ray CG, AZ Sonora Desert Museum

      A travel blog entry by gsnakehill on Apr 07, 2013

      1 comment, 31 photos

      ... last few days it has been hot here in the 90’s and yet the nights are cold. Tomorrow there is a big wind storm coming in so it might change our plans. The winds are going to be as high as 60 miles per hour.

      Sunday, April 7 – Gilbert Ray Campground, Tucson Mountain Park, Tucson, AZ This campground is to the west of Tucson, you drive Kinney Road and then take McCain Loop Road (RV’s are not to drive the Gates Pass Road over ...

      Driven hard

      A travel blog entry by 2hunters on Dec 30, 2012

      2 comments, 6 photos

      ... location. We tried two smaller satellite towns,
      but their pumps would not function, they gave the error code,
      "closed"

      Milk River was our last chance, or it
      would be an early bed time ... in Canada. Milk River just had a card
      lock, their main refueling station was also in the closed mode of
      operation. We went to the Card Lock Station, hoping this would be the
      only Card Lock Station on the planet earth ...