The Westin Kaanapali Ocean Resort Villas
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Historical Traveler Reviews The Westin Kaanapali Ocean Resort Villas Lahaina
Wonderful and memorable experience
We had a great time here! Spent 4 days there with my husband. So glad we chose this place. Our goal was to rest and we accomplished that staying at this hotel. Definitely more pros than cons...
-Great location: easy to find, and a little distance from hotel row (a street with many big name hotels). I liked that it wasn't too busy and crowded in the area
-Friendly and helpful staff: it was great from check in to check out. Housekeeping was also great. They cleaned our dishes! No one tried to sell us the time share either.
-Private beach with cabanas
-The room, the room, the room! This was by far the most comfortable hotel room I've ever stayed in. The bed and shower were amazing. We needed the rest and bed was absolutely perfect--we ended up sleeping a lot! The full kitchen and washer/dryer were great. Everything was beautifully done and brand new! The decor made the room inviting and home-like.
-Partial ocean view was still breathtaking.
-Great swimming pool with very comfortable lounge chairs: kids and adult like seemed to enjoy the pool and water slide.
-Construction was at times irritating, but they tried to keep it to a minimum
-Small balcony:wish we had one with chairs, but ours was about a foot and a half long.
-Snorkel rental expensive: they had great gear, but very pricey (we barely used it because the swell was too strong and the waters were murky--we didn't choose a good time for clear and calm waters.)
Would definitely recommend this place.
Overall, our experience at the Westin was just OK. Besides the fact that its much windier than the south part of Kanapali, location is good as its conveniently located between Lahaina and Kapalua. Maid service was defintely streaky. We had an ocean front studio and our friends had an ocean view studio. Please note that these are two VERY different rooms. The ocean front rooms have a decent sized balcony that fits 2 lounge chairs comfortably and the room is spacious. Ocean view rooms have seriously 3 inches of balcony space and are much more cramped. It was nice to have the full kitchen, however, next time we plan on staying elsewhere. If you are on a honeymoon, watch out, kids are rampant.
bad things first..... ocean view is not ocean view it is leaning out of your balcony and looking in the direction of the ocean hoping to catch a glimps... this is from the 1st floor i am sure the higher up you are the better.... we were very disapointed, my husband and i were meeting here after his year and half long deployeement to korea, we figured this would be a great place to reunite. we were supose to have a studio, got there and were told we were upgraded to a one bed room.
(beware of this line) our balcony overlooked the service road and construction, the groundsman were parked right out side our balcony all day, you had to keep your shades closed in order to have privacy and we were looking at a mud pit..... we were told that we would be moved the next day, so we hung around the entire next day and was told that they could not do anything that day but maybe the one after that... so we hung around again instead of getting out on the island to look around.... we finally gave up and every time we asked to see the manager she some how always disapeared???? never heard from her or got a call to appologize for any inconvience? the good things, the room was awsome!!!! best i have ever seen for a hotel/resort. the bed was to die for and wonderful, the bathrooms were great, i got my nice large jacuzzi tub and my husband had the great heavenly shower! the pool staff were very friendly and helpful and the pool side bar was great.
we loved having that right near by so we could order food and drinks.
we went during a bad swell time so the ocean was too choppy to get in but we did go down south for the beaches and they were much better. all in all i would not sugest staying here, it is a time share and unless you own i do not feel you get the treatment or attention that you desirve.... stay further south, for the money the four seasons and fairmont are wonderful!
Nice room, misleading descriptions..
We stayed here for 5 days during the first week of February 2004 in an 'Oceanview' Bedroom studio. The bad things first: As others have mentioned, it was no Oceanview. We could only see part of the ocean if we sat on the far edge of our couch and that too with trees blocking much of the little view. Our view really was that of some undeveloped land & Embassy Suites in the distance. We had no balcony whatsoever, it was about 4 inches, hardly enough to stand. Cleaning time was not consistent, sometimes they were early sometimes very late. Coffee/Soap was not replenished. The Pool bar served really weak drinks, topped with lots of ice, do it yourself in your room (take stuff from the mainland - you will save a fortune) or go elsewhere. Good Things: Room is nice, good furnishings, great bed, the best bathroom you will find - big shower, whirlpool, all new appliances and utensils, full size refrigerator, courteous staff, nice pool, close to the decent beach (better than what the Mariott or Hyatt Regency has), DVD-bose radio helps. If not for the misleading descriptions of Ocenaview and a private lanai/balcony, I would have given it 4 or 5 stars.
Not the best
My husband and I stayed at this resort in December and we were very disappointed. I thought it was not as nice as other places we had stayed in Maui. For one thing, our balcony was only 4 inches so there was no way we could sit out on it. We had no ocean view; only a view of a marshland, which was not very nice and smelled funny. The staff was not very friendly and we had to ask every day for new shampoo and coffee. The beach was not as nice as other beaches on Maui, and the wind blew very hard every day. We tried to sit on the beach but got pelted with sand, so we had to drive to other beaches on the island. I liked the bed and the tub, but next time we'll stay somewhere else.
The new Westin...home away from home.
We stayed at the Westin Ka'anaapali Ocean Resort and Villas from January 4th-Janaury 8th, 2004. We booked an oceanfront studio deluxe room. We were impressed with the *new* Westin from the moment we were dropped off by our taxi at the front lobby. The clean and spacious lobby is all open-air, meaning it has no walls to the outside, the furniture is all rattan, mahogany and teak woods, leathers, and light fabrics in all neutral tones. Our bags were immediately taken away by the very courteous and polite bellman. We arrived at night so it was difficult to really capture the essence of the grounds but I must say they were beautifully lit. The bright turquoise blue pool area was surrounded by gorgeous and elegant landscaping that suited the atmosphere very well, nothing overbearing or gaudy. Torch lights and lanterns paved all the walkways and the pool really is the main focus of the property. We were directed to our room, and could not believe it when we walked in. It was a very nice size room, we expected a lot smaller because we had paid less for a "studio" room which only differs from the 1-bedroom suite in that the bedroom is not separate from the living area. We LOVED our room, in fact, when we had to leave, we were genuinely disappointed. I don't know what it is about this resort. It is just so intimate, elegant, and unpretentious that you fall in love with it! It's so cozy and yet very spacious. The layout of this hotel is slightly different. Two suites share a foyer and to access the foyer, you must use your room key. From there, each room has it's own entrance in which you must again use your room key to get in, obviously. Our studio room was described as having a mini kitchen. I thought we would get a mini bar with a mini fridge/cooler and a small bar or sink. Instead we had a large kitchen w/countertop, full-size refridgerator, dishwasher, range, microwave, and all the mini-appliances and gadgets one would need in a mini-kitchen. The kitchen was adjancent to the massive bathroom. In reality the bathroom had to be at least 10 ft wide by 15 ft long. It was quite large and divided into four spacious areas. The sink and countertop was a single dark granite/mahogany area with all kohler brand accessories. There was a large mirror and several useful shelves, but no cabinets. To the left of the sink area was the two-person spacious jacuzzi. It was surrounded by shutters that if opened you were able to view the ocean while bathing. To the right of the sink area was the stand up shower with glass door. The stand up shower was most probably our favorite aspect of the room. It could easily fit four people comfortably. It had double shower heads that each pivoted in all directions...a major plus. Also to the right of the sink area, adjacent to the stand up shower was the toilet. It was in it's own room, which again, was spacious. The bed truly was heavenly. It was king size with 6 pillows. A rarity in hotels. The massive headboard was black leather and trimmed with dark wood and the linens were all bright white. The living area contained one large neutral toned couch with mahogany coffee and side tables.
There was also a smaller desk type table with two shares. Again done in dark mahogany woods. The nice thing about the room was there were two phones, and one was a cordless phone, we really liked that. Our room opened up to a decent sized rectangular lanai with two teak chairs and foot rests. We were on the 2nd floor so our ocean view was partially obstructed by the tops of the trees but nonetheless we still had a full ocean view with the island of Molokai and Lanai in the distances. There was construction at the resort, they are adding a second unit and another pool area. In the morning we searched the rest of the grounds and really fell in love with the resort. They were constantly cleaning the grounds and housekeeping changed sheets, cleaned, and did dishes daily. Towels were also changed daily and there were two heavenly bathrobes that we really loved in the room. The grounds were very meticulous and inviting. The pool area free form and surrounded by rocks and waterfalls. There were two hot tubs and a decent size kiddie pool. The pool was surrounded with three to six elevated rows of teak lounge chairs that really gave the resort an elegant appeal. There were poolside cabanas available for rental and unlimited towel use in the rental booth area. The poolside rental booth also rented out snorkel equipment which we purchased for the whole day. I am not sure how much.
The beach was golden and steep and clean and we were told was much wider during the summer months due to the North and South swells, which makes sense. One day we were lying on the beach and spotted two humpback whales about 600 ft offshore. We were thrilled! Snorkeling was very decent right off shore. We saw dozens of fish and tons of coral.
In fact you bump into it right off shore, my husband scraped his knee trying to float out. Food at the resort is okay priced in comparison to other hotels in Hawaii, especially Maui, but more expensive than restaurants in the towns and villages. There is no swim up bar but there is a poolside cafe and poolside dining. Waitresses are running around here and there and catching one to have a meal anywhere around the pool area is fairly easy. On a scale of 1-10 the food was an 8.
Pretty decent. The drinks were each $7.50, the same price as some of the meals, but really were good. The breakfast buffet was $14.95, but really had a great variety to choose from, all unlimited, including Starbucks coffee. The service at this hotel was really really good, everyone is polite and very helpful when asked, but no one is nosy or insistent. The ONLY problem we had at this hotel is that we requested a non-smoking room, during our stay housekeeping smoked in our room, in the bathroom and on the balcony, we knew from the ashes on our lanai.
Managerial staff took care of this by not charging us for any calls we had made and they did apologize. In fact, housekeeping in general at this hotel was just weird. The women whispered and made funny faces and noises in raspy and growling voices when we walked by. I know it sounds odd, but believe me, we were really confused when it happened. Overall, I personally would not stay anywhere else in Maui. I loved the new Westin. Everything was clean, service was very good, and rooms were spacious and airy. The hotel was cozy, intimate, and very spacious.
There was always enough chairs by the pool, towels, and waitstaff that you never felt like just another guest. The Westin is a great choice.
We stayed here for our honeymoon and it was more than we could ever ask! Again, we were so pleased with the overall atmosphere we just wouldn't stay anywhere else.
Great Rooms, but...
BEAUTIFUL rooms, however this property is truly lacking! Be careful.
"Ocean View" means if you can lean out your window, crane your neck and see water, you have a view. Our initial room had a nice view of some palm trees and a big air conditioner. No room service. No maid service for two consecutive days. The beeping of the crane was a nuisance. "Spa Products"?!? C'mon! Overall, not near what we expected for the money.
Great Place -- But Hurry!
A brand-new property just opened in September '03, so everything is very new and fresh. Stayed in one-bedroom suite for 5 nights from 26 Oct thru 1 Nov. Nice, spacious lobby. Friendly staff. The room is (of course) very clean; bathroom is huge with jacuzzi tub IN YOUR ROOM -- big enough for two adults. Full kitchen including BOTH microwave and conventional ovens, big fridge and dishwasher. Great bed (called "Heavenly Bed") with lots of pillows. 2 TV sets. Lots of channels. DVD player. Probably better to stay there BEFORE the second unit opens (now under construction) because the pool size, # of beach chairs /BBQ grills are just right with only the first unit. The bar closes at 10 pm and there is no minibar/room service, but we could dine/drink at the Westin Maui (next to the Whalers Village) and charge to our room. The vacation desk personnel was friendly; good advice for Molokini cruise but very little knowledge on golf courses.
Experience from Oct. 23 to Oct.28th
Our stay was Oct.23-28th,2003. Good points: Heavenly beds, Good size rooms for 2 adults, location, complimentary Champagne. Bad points: no complimentary bottle water, no so friendly SPA staff. Food: Kimos,Fish Co.,leilani's,hula grill, Blue Marlin B&G(not recommended for fish eaters) Comments: During our stay we checked out all the hotels. The only worth while option to westin Maui is the Grand Walea. The GW is very beautiful but I think it is too large of a resort unless you pay for the high price rooms. Our time there seemed to be perfect as there was not much tourism going on. The SPA staff were not as friendly as the rest of the hotel staff on more than a few occasions. The heavenly SPA opens in 2004. Lahaina town is about a 5 minute drive and the port another 20-25 minute. Kapulua is about 10 minutes to the north. If you decide to travel during this time of the year then you will not find too much of a crowd so checking out and going to another hotel is fine.
I recommend not wasting your time on the other hotels and stay at the GW or Westin. The road to HANA is a MUST as the rest of the ISLAND is not what you expect to see as an ISLAND. Very borring with no vegetation like an island should have. BUT HANA makes up for that. A regular car will make it all the way around the west end of maui where rental cars do not want you to go. It is paved all the way. The East end is drivable. Go past HANA to where Charles Limberg is buried then turn back. To avoid traffic go to hana around 7am and return around 4pm. This is an all day trip so stock up on gas and food before you go as there are no real restaurants out there and they are heavily over priced. Central maui is okay if you have the time but it is not picture worthy. Golf lovers should plan on staying at kapulua bay. We stayed away from the common restaurants (Chart house,Bubba Gumps,Outback) and tried to eat with ones that serve fresh fish. I recommend where we ate discribed above except Blue Marlin. Nice staff but not so good food and they don't serve MARLIN! TSunami club is located in the GW so plan a friday or saturday night stay there to enjoy the convenience of clubing and not driving intoxicated. The rest of the days should be stayed in Westin. At the WESTIN go to Whalers village located next door and buy your Beer,chips,calling cards,wine, snacks for breakfast/munchies and ammenities there at the store named "ABC". Much better to buy a styrofoam cooler and load up on beverages to take to the pool side as the prices are high. The nights there we did not see any moonlight so ocean view rooms were not worth it as the distance to room and pool beach area was really close. Take your beverage and walk to the chairs located by the Pool to look at the beach and scenery. Just remember no Glass bottle beverages are allowed. Just cans and cups. Lahaina and whalers village is great for shopping where walea and kapalua is for the high end buyers. Snorkelers will love areas north of kapulua. We were able to see all the island in 4 days. Remember to relax. You will enjoy it as much as we did.
Perfect in every way.
In my opinion, this is by far the best place to stay on Maui. My wife and I were there from October 2, until October 8. The resort had only been open for less than a week so I expected a few kinks, but there were none. I have never seen a more friendly staff. From the gardeners to the front desk, everyone had a smile and was willing to help in any way possible. Even though the resort is still under construction, the grounds were gorgeous and quiet. If your idea of a vacation is relaxation, you have to experience the Westin's heavenly bed and bath.
It just doesn't get any better away from home. The location is another reason I would highly recommend this resort. We decided to take a look at some of the other popular resorts on Kaanapali beach, so we walked through the grounds of the Sheraton, Marriot, and the other Westin.
These places were overly crowded, loud, and except for the Sheraton, had a very dissapointing beachfront. Another highlight of our trip was the snorkeling. We snorkeled in several different places all over Maui, but one of our favorites was just off the beach at the resort. They have very clear and calm water, lots of coral, and abundant sea life.
The turtles were our favorites, we swam with them ever time we went out. Best vacation ever! I would highly recommend this place!
TripAdvisor Reviews The Westin Kaanapali Ocean Resort Villas Lahaina
Travel Blogs from Lahaina
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