The Somerset on Grace Bay
How has this resort rated in the past?
- Continental Breakfast
- Shuttle bus service
- Drycleaning onsite
- Meeting rooms/conference facilities
Historical Traveler Reviews The Somerset on Grace Bay Providenciales
Don't stay at the Luxury Room at the Somerset
We recently stayed at the Somerset for 6 days, in the "Luxury Room" which, as others have pointed out below that it is not "luxury" at all. The "Luxury Room" at the Somerset is really a small "Lock-Out" room of the 3 bedroom suites.
We stay at 2 luxury rooms during our stay, because the first room (#205A) that we stay in was ghetto. It was dark and facing the parking lot. I couldn't sleep the first night there, because I can not believe the resort offers such awful room. It looks nothing like what they show on the website!
The second room (#302A) that we stay in was decorated very nicely. The room actually has a "garden view" instead of "parking lot view." However, it is still have lot of problems. For example, the walls and the door are very thin. So if you are staying in a luxury room, you can hear everything other people are saying. In addition, the beds at the Somerset are not comfortable. They makes loud noises every time you turn at night. I didn't sleep well for all 5 nights... Also, I agreed with reviews below that the showers are badly designed and would flood the entire bathroom.
We visited couple of the suites at the Somerset, most of them are very nice, except one creepy penthouse suite that is decorated with dolls. I think I would go insane if the resort put me in that suite.
Over all the Somerset is a beautiful resort, the best rooms are located in the Carlyle Building. The founder of the Somerset lives in the penthouse suite there.
Front desk manager Natalie Frame is the most helpful person at the Somerset. If you have any problems, go directly to her. Most of the staffs at the front desk have a bad working altitude and didn't really want to help you. If you are used to the Ritz-Carton / Four Season services, then you should check yourself to The Palms right next door.
The beach is beautiful. Food at the Somerset was very good, much better than any other restaurants on the island.
Although snorkeling is disappointing, conch hunting was a lot of fun.
On the rise
We recently stayed at the Somerset for 5 days, in the "luxury room" which, as others have pointed out, is over-priced. The first room they put us in seemed "unfinished" - it was lacking a safe, and had a hole in the ceiling of the bathroom where the vent would go. Also, the shower had a design defect whereby using the shower would flood the entire bathroom. I understand that many of the bathrooms at the hotel have this issue. The hotel staff then moved us to a 2nd room which did not have these issues, but had new ones: there was no hot water, the light in the shower did not work, and there was no "Do not disturb" sign. We, of course, asked multiple times for a "do not disturb" sign but never received one. We resorted to making our own by writing on hotel stationary! By far the most egregious disservice we experienced was the night we returned home from dinner and discovered that the door to our room was ajar with a key marked "master" in it. Yes, the housekeeping staff had BOTH forgotten the master key AND left our room door wide open. Thankfully nothing was taken, but it does not excuse that sort of unacceptable action (which, I might add, would never happen at a Four Seasons or St. Regis resort). As these points suggest, the Somerset is not quite at the point of being a true luxury hotel.
Excellent hotel, a few issues
I rated the hotel a 3 star to even out the overall rating. The property is gorgeous, but the service is still lacking.
The lowest priced - luxury room garden view, are not worth the price. They are not advertised properly and will disappoint. We booked one of these rooms and had to upgrade to an English Cottage. We stayed in two of these suites and they are impressive. Each unit is owned by someone typically outside of Turks and Caicos and the hotel rents out the rooms to you. So, what you'll find is that each suite is decorated differently.
Many of the lower-level, client-facing staff on the whole are quite good - Special commendation to water staff - Bernard, Oliver and Odyssey
Bell-hops and front desk person, Justine, are very helpful and friendly
Pool bar has very good food - this was commented on by many of the guests, as well as staff from other resorts.
Pool bar staff are a little lost with the procedure for billing to the room. We were charged for many items that were not consumed by us (I believe that there were 6 incorrect charges).
Cleaning staff are good at cleaning, but have a number of communication issues (they do not listen to regular requests to not disturb; they did not get rid of pests - mouse and mosquitoes - like we asked them to)
Dinner place was beautiful, but the food was only average and a bit expensive. We spent many evenings at other restaurants on the island, and were able to make comparisons. I would recommend eating at Coyaba and Grace's Cottage, as they are rated highly in Frommers and we experienced fantastic fare. The serving staff at the main restaurant, including the knowledgeable sommelier, were very helpful.
Beach is beautiful and quiet (nicer sand than even Mayan Riviera)
On the whole the hotel is beautiful and a memorable experience. The cost was high, but the value was there, except the nights with the mouse and mosquitoes. It looks like there are still some hiccups to work out as the hotel matures.
Truly a Fantastic and Gracious Place to Vacation
We just returned from a 6 day stay at the Somerset., and were extremely impressed with the accomodations and the staff. Everyone from the bellman to the concierge to the staff at the beach were incredibly friendly and helpful. We had massages in our room and rented a car for the day and Justine the concierge arranged everything without a hitch. Dinner reservations were followed by printed confirmation cards slipped under the door. During our stay we visited a number of the other resorts along Grace Bay and really felt as though the Somerset was the nicest of them. The grounds and pool flow very gracefully to the beach; it is very thoughfully and elegantly designed. The rooms come equipped with almost every conceivable amenity and, as the place is brand new, everything works flawlessly.
Right now the Somerset is new and the hotel was probably only about 30 percent full (which means they are running - mostly unadvertised - specials to attract guests. There is an enormous amount of building going on along Grace Bay, and it is hard to imagine that there are or will be enough crowds coming to TCI yet to fill all of these places. One concern I would have about staying at the Somerset is the impending building of the Mandalay resort right next door. It is unclear when that construciton is due to begin, but it will definitely be an intrusion when it does.
We found the restaurant O Soleil unexceptional, although other people seemed to like it very much. On Grace Bay, the best meal we had was at Coco Bistro, which is a magical location. At least on Grace Bay, It seems as though the staff at the restaurants are so determined to be efficient that the food comes way too quickly; it is almost impossible to have a leisurely lunch or dinner. One very special thing we did was to rent a car and drive over to Amanyara for lunch (you have to get the concierge to make reservations for you as there are limited spaces for outside guests). The restaurant there is amazing, the wine list extraordinary, and the staff unbelievable (they seem to have brought in a number of Indonesians to staff the resort, interestingly). They encouraged us to stay after our 2 hour lunch, and we sat around and had drinks there and watched the sun set over the west coast of Provo. It is an absolutely magical place, and if you can't afford the $2000 per night minimum it costs to stay there, this is the best way to appreciate it.
Overall, if you are thinking of staying in Provo (and can't quite spring for Amanyara) I would absolutely recommend the Somerset as a first choice. It was a memorable and wonderfully relaxing place to stay with every amenity at one's fingertips you could desire.
Best place on Grace Bay
Just returned from a week at the Somerset. It is the best place to stay on Grace Bay. The suites are beautiful and they keep them spotless. We never even felt one grain of sand on the marble floors. The bedding is wonderful and the furniture all very comfortable as well as beautiful. Yhere was an Ipod dock in the bedroom and a plasma TV in bedroom and living room. There is also a DVD player but bring your own DVDs-they don't have a library of DVD's yet. We wished we had brought a few games also since it rained allot. We did go next door to the Palms store and bought cards- $7 a pack. They came and cleaned right away in the morning and did a nice turn down and quick clean every evening.
The kitchen is top of the line and ours looked like it had never been cooked in. They had to come service the dishwasher and trash compactor and I think they had just never been hooked up all the way. The other problem was our phone would call out but nobody could call us-including the front desk all week. They tried to fix it but never did get it working, They kept posting our messages on our door and apologizing.
The front desk staff was very good and so helpful with allot of details. We had a dinner served in our room and the food and beverage manager met with us before to make sure we were able to have everything we wanted. We could not finish half of the steak and lobster they served. Ingrid served us and made the meal very special.
We were on a first name basis with the staff. They just aren't that busy yet. We never saw more than 10 people by the pool or more than 20 people on the beach. They put towels down for you and the beach chairs have a wonderful padded terry cover on them. The beach staff gave us free Hobie Cat lessons and brought us towels, water and drinks whenever we needed them.
The pool restaurant has good food and it is not terribly expensive compared to other places. It serves a nice continental breakfast that has alto of fresh fruit, yogurts, different rolls, scones, muffins and cereals. The lunch menu is small but all the food is very good. About $12 for a hamburger or wrap with fries.
It has a very calm slow atmosphere and you are definitely on island time. Don't get in a rush and everything you want will get taken care of.
It rained 4 of the 6 days we were there but that is supposed to not be normal. We just walked next door to the Palms spa and enjoyed that when the weather got too bad.
We did rent a car from Todd at Grace Bay car rentals and really enjoyed being able to drive all over. It is not hard to find your way around or drive on the left since they don't drive too fast. Most roads are 20-40 MPH. Todd is so nice and gave us a good overview of places to see on a map and then we did great on our own.
We booked our trip for next year before we left. We can't wait to go back- and hope we get a better week of weather.
Best Place I've Ever Stayed
This property primarily caters to individuals looking to own and the service is impeccable. The "rooms" are really more like large, nicely upgraded, and beautifully decorated condos. The suites range from 2,500 - 5,000 square feet. WOW. We stayed in a Sterling suite with a gorgeous view of the infinity pool and ocean. Breathtaking!
The restaurants served great food and the staff was fun, friendly and helpful. We were on a first name basis!
We never wanted for anything. Our kitchen had everything you would ever need and then some. We had a plasma TV in the bedroom and the living room. All of the floors (and the bathroom) were travertine and the counters were granite.
The beach is a short walk past the pool and down the quaint boardwalk. There are nice chaise lounges, umbrellas and tables for your use. The water was a clear turquoise and the sand was like flour. There is no undercurrent so swimming is nice and relaxing. The water is super salty which makes it easy to just float the day away in paradise! (tip, if you ask, the staff at the pool bar will come down to the beach to serve)
For a little night life (this is not really easy to find in Provo), I suggest Jimmy's Dive (previously Barefoot Cafe). Ask for Jimmy himself. He makes a great Margarita!
Beautiful new hotel
The Somerset exceeded my expectations and I would definitely stay there again. The hotel is very new, and although that brings a few growing pains, it is in prime condition. We stayed in a very small studio room that was an excellent value at roughly $300/nt. The furnishings are top quality, as are the linens, fixtures, flooring, etc. The hotel has invested in modern electronic amenities, including free wireless in the hotel rooms, an IPod docking station and flat screen TVs. The "growing pains" were limited: waterjets in bathtub didn't work, slow/poor service on occasion, and the restaurant didn't open until our last night after a 6-month delay. If you go there, you may want to bring your own DVDs (they don't provide any for rent) as there is very little to do after the sun goes down.
Best hotel in provo
My family and I recently had the pleasure of staying at the Somerset. I visited other hotels in Grace Bay and this is the best property hands down. This is truly an elegant property. We had a three bedroom ocean view room for our family of six (myself, my wife, our three young children and our nanny). The room was absolutely fantastic. It included plasma screen TV's, Viking appliances, and upgraded furnishings. There is even a gas grill and jacuzzi on the oversized balcony.
The restaurant is slated to open in Sept 2006. I am sure that it will be fabulous. Guests are able to use the spa at the Palms next door. Service is generally good.
This hotel ranks with some of the best hotels that we have stayed in which includes several five star hotels such as the Four Seasons.
Positives: 1) Rooms and Furnishings 2) Settings (beach is one of the best in the world) 3) Family friendly atmosphere 4) Infinity edge pool with underwater speakers
Negatives 1) Scarcity of food on site (restaurant not open, pool bar does not serve food) 2) Price (It is expensive.....but worth it)
The food problem should not be an issue once the restaurant and pool bar opens in September (they are hiring a chef). We are now planning a return trip to Provo and the Somerset in two years.
One of my favorite resorts in the world!
I've been around the world, and stayed at some of the best resorts. I was lucky enough to get a pre-opening special at the Somerset. It was fantastic. They are still under construction in parts, and the restaurant wasn't open. Because of this, I received a phone call in the States to see how they could stock the refridgerator and where I could eat breakfast, etc. They opened the beach bar the first day we were there. The bartender overheard that my 4 year old loves Cheetos, and the next day there were Cheetos at the bar! Everything was like that. We had a 3 bedroom third floor unit, and all I can say is I wish my house was like this. Gorgeous kitchen, gorgeous furniture, and a huge balcony with a gorgeous view. They gave a tour of the other types of rooms, and of the future restaurant. All I can say, is it's going to get better. Our unit took up the whole floor. (It was in the Estate section.) It had 5 plasma TV's, and an X-Box. There was a Viking Stainless outdoor grill and a beautiful hottub on the balcony. The grill was nicer than the one I have at home. It seems they are trying to think of everything. Of course, it's on one of the world's most stunning beaches.
When we returned home, I received an Email asking if our return went well.
I love this place!
TripAdvisor Reviews The Somerset on Grace Bay Providenciales
Travel Blogs from Providenciales
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