Disappointed

I was there for a reunion. The elevators were erratic, the food terribly expensive and not very good and the room keys had to be replaced daily. For the price that's listed in the room, it's hardly worth it. The personnel tried their best, but it does need to take care of the basics. The views, the large tv, etc may be nice, but it's the basics that sell the hotel. Maybe the prior owners should have kept it.

What a Nightmare!!! Shores Resort & Spa!!!

I've had the worst expericence in my life with dealing with this hotel. I've planned a May 2005 wedding in Daytona Beach, not at the hotel, but had signed a rooms agreement with the Shores Resort & Spa. 2 Months after signing agreement, 3 weeks before wedding, they contact wedding guests and wedding party stating the hotel will have to cancel all rooms(Least 8 Rooms). Now I understand things happen(Ex.Hurricanes) but they had 3 people confirm they would be open come May 1,2005. They didn't have the decency to follow up with me and let me know. I didn't even get a PHONE CALL!! I had to find out thru one of my wedding guests who were scrambling to get a room. They also didn't even offer to find they other guests rooms. I called 3 times before somebody even called me back(4/5,4/6 & 4/9) and I'm the GROOM!! What type of business doesn't try to make their customers happy! Isn't the customer the one that keeps them in business in the first place. Finally someone from Sales answered and they didn't even offer to comp me anything (Free lunch, a toothbrush, room at another hotel) buy just stated sorry the construction isn't completed you will have to make other arrangements. Sorry I'm being so detailed but it's better to be honest! I'd give this place a negative 5 stars if it exists!

NO AIR CONDITIONING, DIRTY ROOM

We have been going to this hotel for many years...business. Every year there is a housekeeping issue-dirty, ants, sheets don't get changed, and carpets not vacuumed. This last year was the worst...it was over 100 degrees for several days in a row and our room had no air conditioning. Front desk kept sending someone down to check and then would leave saying the air conditioning was "fixed." It never was in 8 days. We finally had to resort to buying a fan at Walmart just to get some air movement. A miserable stay with no help from hotel management.

A BIG disappointment

We just returned from a 1 weeks stay at this hotel on8-2-04. We were greatly disappointed as we stayed here 3 years in a row. Our room key had to be recoded 3 times and engineering sent up twice and these keys never worked. The pool was closed due to pump malfunctions for 3 of our 6 night stay. We could'nt use the ac at night because it was so noisy, and there was a foul smell emanating from the vents at certain times of the day. Supposedly this was some kind of cleanser, but it made us nauseus. Every day we heard the same complaints from other patrons of the hotel and there was always someone at the reception desk airing their complaints so we know we are not exaggerating!

We were dissatisfied and very disappointed in this hotel. Unacceptable for a Hilton. We won't be staying there again.

Beautiful View!

We just returned from a night's stay at the hotel. My son and I tagged along with husband who had a meeting at the hotel. We found the hotel room to be very large and clean. Prices for lounge chairs/umbrellas on beach were pricey, but where aren't they? Next time we'll bring our own. The best quality of the hotel was the spectacular oceanfront view from the balcony. Extremely breathtaking! I would highly recommend this hotel.

Room was great!!

we stayed here back in march,2002.Spent 4 nights at this Hilton and 3 nights in Disneyworld-Wilderness lodge. We actually had more room and enjoyed the Daytona Beach Hilton more! Especially at half the cost of the Wilderness Lodge.I would recomend to anyone!!

Bad but one of the Best in Daytona

I have stayed at this hotel numerous times because the location was convenient for me and it is still one of the better properties on the beach notwithstanding some of the hotel staff. Housekeeping has always been a problem at this hotel.

Can you imagine my surprize when I unexpectedly returned to my room to find one of the maids sampling my Chanel No. 5 perfume? I was not impressed. I also have reason to suspect that the dresser drawers had been opened and my clothing inspected.

The bedspreads are not cleaned as often as they should be and and on occassion I have found ants and other (unknown) bugs in my room.

Perhaps management should have spent less on redecorating the lobby and dining area and more dollars on the guest rooms, including furniture and matresses. Heaven knows how old they are!

I stay here for the convenience factor. Not because it's a great hotel. As hotels go, it's overpriced for an average property, which is how I would rate the guest rooms.

Didn't feel like a Hilton!

Didn't feel like a Hilton at all - room was dirty and dusty. Entrances to some rooms are in secluded corners which made me feel uncomfortable as I was travelling alone.

The oceanview is worth it!!!

Overall, we were pleased with our room. We had an abundent amount of towels and amenities. The ocean view is breath taking. The room was large and spacious, with the exception of the bathroom. The door to the bathroom clears the toilet by 1/64 of an inch and the toilet paper is placed so far away from the toilet, my husband put his back out reaching for it. Suggestion to Hilton; move the toilet paper closer to the toilet and put in pocket doors.Also, the one bathrobe provided had crisp potato chips in one of the pockets which was apparently left by the previous traveler. The robe was hanging in the closet, tied up with the belt, looking clean. However, it was quite evident it had never been washed. Houskeeping was notified, but wasn't concerned. This is something I would not expect from a Hilton Resort. It makes you wonder what else hasn't been cleaned properly? The dishes, the bed, the linens and did they just empty the bathrobe pockets and hang it back up in the closet?For the above reasons, we cannot give this Hilton our usual High Standard Rating. We would rate it though, a little above average because of it's amenities and view.

A miserable night

My cousin's son had his wedding at the Daytona Beach Hilton, so, of course, we stayed there. We had only heard good things, so we were really looking forward to the weekend. It was horrible. The mattress should have been pitched years ago. You could not sleep without rolling to the center. My husband finally decided to sleep on the floor on the comforter. Also the pillow were actually lumpy. To top off everything else, we killed little tiny ants on the nightstand and the other tables.....I mean dozens of the them. This morning we decided to have out coffee on the balcony and enjoy the view. Would you believe the floor of the balcony was littered with cigarette butts. We were less than impressed. I can't believe this is a Hilton.