The Royal Islander
How has this resort rated in the past?
- Shuttle bus service
- Tennis Court
- Meeting rooms/conference facilities
- Shuttle bus service
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TravelPod Member ReviewsThe Royal Islander Cancun
NICE 4 STAR HOTEL , CLEAN , FRIENDLY STAFF , CLOSE TO BEACH , VALUE FOR MONEY , NICE RESTAURANTS , PERFECT COICE
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
If you get there on a Friday and are not members, it is pretty much guaranteed that you will have to switch rooms on Saturday morning. Kind of a pain because we had to unpack most things to find the stuff we need for the day and repack everything before we went to bed. The 2 times we needed to talk to reception, we had to wait for at least 20 minutes, but the place is not short of bell boys who can help with directions or recommendations on how to get to places, but once you need something more (like your room cards dont work) you will need the receptionist. Would I return? Probably not. With all hotels in cancun competing for tourist's business, Islander is not that special that I think I would try another resort. The saving grace for us was that the room they put us after we had to move had a niice ocean views.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Royal Islander Cancun
Very Nice Place
The Royal Islander is a very clean, modern resort which has a great view of the beach. I have stayed there twice, once in 2002, and again in 2004, both during the summer. The grounds were very nice, and the pools were even nicer. The staff was very friendly and helpful. There are two restaurants on property, they are both located in the courtyard next to the pools. One is a casual dining and the other is more fancy. You can also order pizza from your room and there is a grocery store on property. The food is excellent and so is the service in both places. The bar is located by the pool and is excellent. There are also an abundance of activities for adults and kids if you are into that kind of thing. The only thing I would like to see the Royal Islander do is offer the option for an all inclusive package like a lot of the other resorts in Cancun do.
Excellent Place to Stay!
My husband and I stayed their through an exchange with Interval International. What a great exchange! The Royal Islander is very well maintained and the service was great. Our villa was on the beach, well furnished, spacious and immaculate. The porch furniture was also in great condition. The kitchens are fully equiped for all of your cooking needs and the convienent store is more than adequate for light cooking. We purchased everything for breakfast and ate that meal in each morning. The prices at the convienent store and restaurants were also very reasonable. DO not spend you vacation running around to a bigger market to save a few dollars, their prices in the store really are about the same as we pay for stuff in the states. Everyone was very helpful and we did go to each of the Royal Resorts during our stay. The water is rough on the beach and there are a lot of rocks so you must be careful swimming, but the palapas were great and the pool clean and crisp. Enjoy your stay!
The ideal destination resort
My wife and I fell in love with the Royal Islander the first time we visited. We now own three villas and have visited at least once a year for the past six years. Great place for families, something for everyone. Immaculate facilities, superior staff, fantastic restaurants (one can enjoy the facilities including restaurants at all five Royal resorts in Cancun when you own or stay at one), beautiful views, lots of free extras you would pay lots for at other places (like free snorkel equipment and lessons, free bikes, etc.), activities for kids, etc. The best thing about the Royal Islander is that the staff cares so much about their guests. We've never seen anything like it anywhere else. You have to experience it for yourself.
Wonderful, wonderful, wonderful
My husband and I just returned from a week at the Royal Islander (07/03/04 - 07/10/04). Although we have been all over the Caribbean, this was our first trip to Cancun, which included 2 other couples and no children, and one of the couples has a time-share here, for which they have purchased several weeks. The Royal Islander is truly a 5-star establishment. It is extremely well cared for, and the staff is top-notch. The food was also superb. I would HIGHLY recommend the Royal Islander to anyone who likes to be pampered during their vacation. I would also recommend the Lobster/Steak cruise offered through Captain's Cove, directly across the street. It was EXTREMELY romantic, and we all had a terrific time. We will definitely be returning to Cancun, the sooner the better!!!
R&R Can Be Found at the Islander!
Date of Visit: 6/19-6/26/04
My parents have had a villa at the Islander for 5 years now. Each year they ask us to go and every year there has been some reason not to go. This year, we finally decided it was time to see what all the hype was about. My husband and I accompanied my parents with our two children, aged 1 and 5.
When we arrived at the resort, our luggage was instantly taken from our van to the room. We were quickly checked in and on our way to a week of fun.
One of the first things we noticed on the way to the villa was that the grounds are impeccable. The landscaping was perfectly manicured and there wasn't any trash thrown about.
The villas are HUGE. The roommate design (bedroom suites on either side of a main living/kitchen area) is PERFECT. We were allowed privacy when we wanted or needed it - even had our own balcony from our bedroom.
My parents' villa is beachfront - just below the sundeck. From the balcony, we were treated to sights of dolphins, sea turtles, cruise ships, and, of course, the beautiful turquoise waters of the sea.
From our bedroom, we could hear nothing but the sound of the ocean waves. If the television was on in the living room, we wouldn't know it.
I found the living room furniture a bit stiff, but who sits inside all day when you're in Cancun?
The pools were clean and perfectly chlorinated. I have contacts, so my eyes are very sensitive to chlorine. I never had a problem. The waitstaff at the pool is very attentive and the drink prices were very fair - especially at happy hour when drinks are half off and they serve free chips and salsa. Premium poolside chairs (those next to the poolbar) were reserved very early each morning. We never saw this group before 11:00 am, and I didn't think that they should have been "allowed" to reserve the entire section each day, but whatever.
Because of the kids, we stayed at the resort quite a bit. We liked the kids pool at the Mayan (which is connected to the Islander) because it was 3 feet deep, instead of just 2 feet deep as it is at the Carribbean and Islander. It also seemed less busy at the Mayan. All the adult pools are 5 feet deep.
There were activities for everyone - salsa lessons, Spanish lessons, pottery, etc. There were theme nights at the restaurants several times during the week, too.
I found it odd that one of the other reviewers had such a hard time with security. It was quite the opposite for us and I even made a comment that anyone could come and go without ever being questioned. We were never questioned at the Islander/Carribbean/Mayan, and we weren't even questioned at the Sands. Had we not ordered a drink, we never would have had to show a card or anything.
The food was very good. Cayo Largo, Tradewinds and LaPalapa are excellent - both foodwise and servicewise. I can't say enough about the service and friendliness of the waitstaff and service people. They were all just tremendously courteous and helpful.
We had a little "bauble" with the AquaWorld folks, but it was resolved through resort management.
We also required the service of the staff doctor who seemed knowledgeable and friendly. Our daughter hit her head on the concrete sidewalk after my husband fell out of the shuttle while holding her. The people and staff who witnessed the accident took immediate action to help us. Our only complaint was that the shuttle was overcrowded and a man pushing his way to grab a seat while my husband was trying to exit the shuttle pushed my husband out of the way and my husband lost his footing on the steps, causing his fall. Had the shuttle not been so overcrowded, it is unlikely he would have fallen.
I was amazed that there aren't any mosquitoes or bees in Cancun. None that we saw, anyway. How nice it is to sit poolside at night and enjoy a drink and conversation without having to swat bugs away!
We went to La Isla Mall, Kukulcan Plaza and Xcaret. We paid the extra money for a personal chauffered van for our trip to Xcaret. It was $80 per person, our 5 year old was half price and the 1 year old was free. I highly recommend Xcaret!! SOOO beautiful. The river swim through the caves is a DO NOT MISS! The water is so refreshing and is just a peaceful experience. No bugs, fish, seaweed, or critters to worry about...just you, the water and the beauty of the surroundings.
LaIsla Mall offered a better shopping experience than Kukulcan Mall - less t-shirt shops and souvenir stands. They were there, but there were other stores, as well.
The first night, we ate at Captain's Cove. We're not seafood fans, but we still had a couple options. Our only complaint: it's an outdoor restaurant next to the water treatment facility. Every once in a while, the stench of sewage passed our way. Not very appetizing.
We also ate at OK Magueys in Kukulcan Plaza. What a great experience! The food was wonderful (Mexican all you can eat) and the service, again, was top-notch.
My husband and I are so glad we finally went to Cancun and are already talking about our next trip or possibly purchasing a villa at the Royals. Since our vacation was during summer vacation, I think there were more families than normal, which was nice.
I would definitely recommend the Islander to anyone (except rowdy spring breakers - this isn't the place).
Treated like royalty at the Royal Islander
Vacationed at the Royal Islander 5-22/5-29-04. It was fabulous! The facilities were immaculate. The villa was spacious and had a great view of the beach and pool, it was beautiful! You could hear the ocean from our room, it was awesome! The staff was friendly and helpful, even the maid was always smiling. She did a great job too. The restaurants had really good food at good prices. The resort offers a free shuttle to their other 4 resorts and 2 restaurants which really came in handy. We loved our stay there so much we were ready to move in. I would highly reccomend a stay at the Royal Islander.
The Excellent Islander
The Royal Islander is an excellent place. Unsurpassed hospitality.
Exceptional service. Beautiful site away from all the hubhub. Lots of congenial people around, but plenty of privacy. Wonderful beach and 1st rate restaurants. Our favorite place to vacation. More than lives up to its 5 Star rating.
Royal Islander In October
A fellow single girlfriend and myself went to Cancun and stayed at the Royal Islander October, 4th, 2003 - October, 12, 2003. I do have to say that every employee we encountered could not be gracious enough. You are treated VERY WELL at this resort. Not a beat goes by without being greeted properly and nicely even if you come in at 4 AM.The resort itself was nice. We had a large suite that was basically like an apartment perfect for singles. it was that BIG. It even had it's own entrances entiled A and B right next to each other. the living room and kitchen are in the middle and the bedrooms are on either sides are that. Since we were single, and we happened to go in October, I wouldnt say this was condusive to our marital status, however it was friendly enough. There are 3 Islander resorts interconnected to each other so you can pool or restraunt hop. And I must say, the grounds are very nice.There is a trolly that will take you DOWN the hill that you can catch right at the edge of the Royal Islander and it comes every 10 minutes or so. Because it was so hot, even in October, it is worth it.
Plenty of other guest are always waiting with you. As far as club hopping, we really didn't know what to expect, but it seems Cancun is ALWAYS busy via nightlife. My girlfriend and myself are attractive single women in their 40's so we opted for Congo Bongo one of the first nights. Wednesday night is Ladies Night, so the entrance fee was reasonable. the clubs start at about 11 PM there. It was an extremely fun time. The energy of the club, can't be beat and it was literally ALL ages. Between the balloons, the confetti, the dancers and the acrobats in the air, you will feel like you are at a combination between a Las Vegas review, a circus and a rock concert. Everyone was very friendly and I felt especially safe when one of the bouncers actually escorted me to the bathroom. They are BIg on that. I've never seen so many bouncers in one place in my life. They are EVERYWHERE.
Apparantly that is common courtesy , if they see you are looking for a bathroom. As far as tours go, I would suggest renting a car to go to Excaret which is about $40 a day which you can do at your hotel, not bad. Plus the entrance fee to get in which about $48 USD or so. The car is worth it because you can go anywhere. Keep it for at least 3 days, you'll be glad. There are kitchens in all the suites, so you may want to go another grocery store which I reccomend going closer to town. The only drawback about this resort is, it is not walking distance to most of the clubs, but take a bus. Everyone does. It's only 6 pescos, .60 cents. There is a grocery store downstairs which is pretty nice but a bit expensive.The food in the restraunt is very good and of course they have themes every night.One thing we found out is, and get ready for THIS: You aren't allowed to bring GUESTS back to your room after 9 PM to 6 Am, unless they are STAYING AT THE RESORT. That is pretty wierd, but house rules. So you may feel like you are back in high school for a moment. Strange but true. Of course if you are smart, you can outsmart them, but unless you do, they will in no uncertain terms let ANYONE in at all after 9 PM, unless they are a guest at the resort. What we discovered, or I did rather, was to get off at the bottom of the hill if you are taking a cab or BUS back to the hotel, and don't go into the entrance of YOUR hotel. The Royal "Gestapo" will be there asking for your rank and serial number and if you don't believe me, try it. There are NO exceptions. So what I did, as we were staying at the Islander, was to walk up the hill to the Trolly entrance, which was unfortunately next to the Carribean. When we did this one "Gestapo" member from the Royal Carribean saw us, because the trolly entrance is on the way. He asked if my friend was with us and I said yes, but he still made my friend sign his name in the register. Didn't think he believed me. I thought for sure the "Hall Captain" was going to meet us at my door, but we seemed to get away with it. You can walk up the beach as well and come in through the back I think, to but just be careful if this is your case. When I had tried to get my friend in the night before, we went through the front door of the Islander-BIG MISTAKE because obviously they wouldnt let him up with me. Alot of resorts are like that in Mexico, so you may want to check if you think you want to bring friends over at night and continue the party at home. It was pretty wierd, but unless you know how, you can't get past the Body Guards.As far as other tours, there are plenty and I would reccomend whatever you are into. Excaret was very nice with the Underground Cave. The water is absolutly beautiful and you swim in the cave with a Life Jacket. It was very fun. There are single cruises as well if you are single on one of the booze cruises. Ask a representative at the hotel. Overall it was very fun but very hot. If there are any questions, please feel free to e mail me- Helene
Great winter time destination at the Royal Resorts
We visited Cancun between 12/23/02 and 12/29/02/. Our stay at the Royal Islander which is one of five Royal Resorts in Cancun was wonderful. Our stay here allowed us access to all the other Royal hotels and their facilities. Cancun has something for everyone. Some of the tours are pricey, but once you become familiar with the area you can rent a small car for the day and take off to Chichen Itza or other popular tourist sites for about 35 dollars U.S. The Excaret evening show is a must. It is very easy to get around the city using the bus. Taxis are too expensive, but their prices are negotiable just as everything is down there. Cancun is an amazing place even if you do not leave the hotel zone, but I reccommend seing the city and surrounding areas.
Been there every year
My entire family has been going to Cancun every year for the last 15 years. We purchased this timeshare to add another week to the one we already had. This resort, as with any of the Royal resorts, is excellent. The staff is very helpfull and will go out of their way to do everything to make your stay enjoyable. We had one trip were we had to take my daughter to the doctor. The doctor is at the complex and took care of her problem right away. It was really nice to have this available at the complex instead of trying to find a doctor in the phone book. We enjoy the friendly people and have made many friends over the years. The complex itself is probably one of the best taken care of in Cancun. The security at the complex is also great. We never had any reservation about letting are childred, (when they were younger), go about the complex by themselves. We consider the Islander and also the Royal Carribean our second home.
TripAdvisor Reviews The Royal Islander Cancun
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