The Ritz-Carlton, Sarasota
How has this resort rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
Historical Traveler Reviews The Ritz-Carlton, Sarasota
Could Try Harder
The Ritz-Carlton almost got it right - but not quite. We stayed for a week in March 2004 but were disappointed with the service. Little things which should not have happened - no-one answering the phone at the valet, concierge, front desk, the concierge always being too busy, not having yellow pages (at the concierge desk? isn't that a little weird?), the front desk losing two packages sent to me (but finding them after 3 days), no guide to the hotel in our room so we never found the gym, no-one recognizing us at breakfast although we had eaten there every day for a week.... etc. We even politely asked for help when we needed a cheque for $1.25 and were told to go to the post office.
Particularly galling was paying extra for a "water view room" only to find that none of the rooms actually face the water, but either the quay side or the bay (from the side). There were some good things, but on balance I wouldn't rate my experience as 5 star.
A wonderful experience
I spent a weekend at the Sarasota Ritz Carlton, it was an experience I will never forget, from the moment I got their to the time I left everything was wonderful. The staff were wonderful and very very helpful. I stayed in one of the suites, it was a little more expensive but definiately worth it, the view of the bay was gorgeous and the room was very spacious. While I was there I visited the brand new Spa, it was fabulous, and the staff their were very, very friendly. If you get a chance to stay at this Hotel try the English High Tea or the Sunday Brunch, its truely a great experience. I would definiately go back.
Great Expectations Exceeded
My wife surprised me with a weekend trip to Sarasota, Florida to buy her Jaguar. We stayed in the Concierge Level of the Ritz Carlton on August 22 thru August 24. The hotel, the room and everything we saw and did there was fabulous. I thought staying at The Concierge was going to be very expensive. As it turns out, it was a very smart move by my wife. We had breakfast there every morning, lunch at noon and late snacking in the evening. What was great about this was that there was a wide array of food and I did'nt have to spend extra money in the restaurant. We always sat outside on terrace eveytime we ate overlooking Sarasota Bay from the 8th floor.
My wife and I fell in love with the Sarasota area that we are buying a new home there. We also considered this a great romantic second honeymoon. I can't wait to go back.
The fabulous Ritz
Absolute luxury. While sitting by the pool, towels are rolled and placed at the back of your neck. Ice water is brought constantly. The "Club" on the concierge level was wonderful. The beds are totally comfortable. Dinner in the main dining room was delicious. Staff has been totally trained to make your stay as pleasurable as possible.
Highly recommend it for a night or a week. Enjoy! We sure did.
Sarasota and the Ritz - a Perfect Partnership
Outstanding service and luxurious accommodations and we didnt even stay on the Concierge Level! Visiting Sarasota for the first time in over 30 years and what a change - for the good! From the front desk to the pool attendants, every staff member made us feel as if we were the only guests during a recent mini-conference. My wife claims that we will not wait another 30 years to return to this Ritz!
I was recently in a wedding at the Ritz Carlton and I was very impressed with my overall experience. The hotel and grounds are absolutely beautiful and well-maintained. My room was spacious, though not terribly large. Very comfortable though-especially the bed and linens. The wedding coordinator was very helpful and the ceremony and reception went without a hitch. The food was fantastic-best "wedding food" I've ever had. The staff was always friendly, helpful and accomodating. The sunset over the bay was outstanding-perfect setting for wedding photos. The reception, located in one of the ballrooms, was elegant and classy. Though expensive, I would recommend this hotel to anyone as a vacation or possible wedding destination!
High on Pretentiousness Low on service
We arrived at the Ritz a couple of hours after check in to find that our room was still not available. We were also told that our room would contain two doubles although a king had been guaranteed at the time of our reservation. An hour later (5:30pm) we were notified via. cellular phone that our room was ready. Upon entering our room, we discovered that the room was lacking in several amenities. There was only one bathrobe instead of two and an iron but no ironing board. We actually had to request the second bathrobe twice since it was never delivered after our initial request. Room service for breakfast was acceptable and cost $62.00 for three people. Sugar, although requested, was absent from our room service cart.We also did not receive a portfolio (billing statement of charges) the night prior to our departure. At checkout, we discovered that the hotel had not deducted the $50.00 food credit that was part of our package. What we found to be the most amusing is the obviously fake, English/high society, accents of the front desk staff . Initially, we thought that it may be an isolated incident, however, after commication with an additional front desk staff person with a fake accent, we theoritized that it must be part of their Ritz Carlton training. If you are a person whose priority is to spend a lot of money to maintain ones appearance of high status with less of a requirement for authentic consumer service or value then this hotel is for you.
We stayed at the Ritz Carlton in Sarasota in June 2002. What can I say? Everything was perfect! The beds were heavenly. In every aspect, it was absolute luxury. We will stay here again!
The ritz was truly great!
my wife and i stayed here on febuary 27th, we have have stayed at many other ritz carlton's but none as service oriented as this one. the valets treated you as if you were royality. upon arrival my wife had a blouse in her hand that she wanted to take with her to our room but the valet insisted that he take the item what service! i asked where the restroom was in the lobby and was nearly taken to the enrty way of the restroom by a hotel employee. after check-in we were given a tour of the hotel by our room-valet as we were escorted to our room. no other ritz carlton that we have stayed in has done this before. the room was beautiful but a bit small, the bathroom was a quite large and done in a marvelous gray marble. no seperate glass shower & tub as i have seen in all of the newly built ritz carlton's in the last three years, but lovely just the same. the bed was awesome! soft and delightful. all rooms have a larger than normal balcony with two cushy chairs and a glass table.the grounds of the hotel were beautiful, well kept and very green (well it is central florida). the staff so polite not full of themselves or fake. many came over just to talk or say hello. upon check-out my wife left a bag in our room as she turned around to return to the desk for access a satff member overherad our distress and escorted my wife to the room with his passs key that's service! so many other hotels look the other way with regards to service not this ritz carlton! oh how they could teach a few things to these other so-called four star places. visit this hotel on a trip sarasota you won't be sorry. but you will if you pass it by.
The rooms are wonderful. The furnishings are great, the bed is amazingly soft and the service is superb. I love the restaurant, the food was amazing. The only problem was that the walls are thin and you can hear what the people in the next room are saying. However, one night I had a migraine and we were on the same floor as a group of extremely loud businessmen, I called the front desk and they moved our room immediately and brought tea service to the room at no charge.
TripAdvisor Reviews The Ritz-Carlton, Sarasota
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