Ritz-Carlton Grand Cayman
How has this resort rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Minbar in room
- Tennis Court
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TravelPod Member ReviewsRitz-Carlton Grand Cayman Seven Mile Beach
Historical Traveler Reviews Ritz-Carlton Grand Cayman Seven Mile Beach
"Not Ready for Prime Time"
Inconsistent service is a major problem at the Ritz Grand Cayman. Granted that they have recently opened, (almost three months ago), yet they are operating with the chaos associated with issues that should have been resolved much sooner.
Housekeeping is terribly inconsistent, i.e., some days we received Bulgari bath amentities, some days we received another brand. Other days, we received none at all. Some days bottled water was left in the room at evening turn-down service, some days not. Some days we had bath robes in our room, some days, we did not--you get the picture.
Communication between hotel employees is also a serious problem. For example, the Business Center, on two occasions (both prior to our arrival & upon arrival) told us that is was not necessary to reserve cell phones. When we arrived, they said that there were none available. Then upon scrambling for other staff, they found one for us. Business Center staff were also not familiar with the pricing structure of the Internet. For several days, they continually quoted: $7/10 min. (in Cayman dollars), yet we later learned that they offered a daily rate of $18.
The lavishly appointed spa also had inconsistencies. For the first several days, we received appointment reminder cards in our room--except they were for guests not in our room. Also, for more than $230 Cayman dollars (= approx. $300 U.S.), I wouldn't have expected the massage therapist to have long fingernails, which really hurt. At my first spa visit, I was offered a selection of CDs to choose to listen to during my service. During the next visit, none were offered to me. Again, inconsistencies through and through. Also, regarding shoeshine services, one evening my husband and I left two pairs for shoes to be shined. The next morning, only one pair of shoes was returned. My were "lost" and finally returned 12 hours later. In addition, of the 300-plus rooms, only 50 are ocean front - they are located in the building housing Ritz condos on the beach. 70% of the hotel rooms are located across the street. On the plus side, the grounds of the hotel are as lovely as one would expect of any Ritz-Carlton, as were the common areas. Also, two members of the concierge staff (Alice & Leroy) are just outstanding. We are well-traveled, reasonable people who certainly do not expect perfection from any establishment, however, the service was far the usual Ritz standard and we have been to at least 10 other Ritz-Carlton. Also, the golf course is not yet opened, which is understandable given the challenges presented by the island weather, but the service level is unforgivable. (Also, the hair salon is not yet opened because they said they had problems re: work permits for staff). Simply put, it the Ritz was not ready, they should not have opened.
Not as special as the pricetag leads you to believe
With room prices from $600 and up, you expect a lot. I was at the Ritz Carlton Grand Cayman Feb. 24 through March 1 and frankly, if my company wasn't paying for it, I would have been very unhappy with what you get for the money.
The hotel is lovely... everything clean and new. But it's nothing special. The rooms are nice but not nicer than the Hyatt I was just at in Seattle or a Kimpton boutique hotel. And don't think that once you pay for the room, you're done. You're not even close. Internet access is $9.99 a day. Using a computer in the business center is $7 for every 10 minutes. A single serving bottle of champagne is $16 from the minibar. And these are in CI money... when converted to dollars, it's even more! I bought a small bottle of hairspray (cheap American White Rain) and a bottle of Fiji water from the "gift shop" (small... nothing you will really want to buy) and it was $9. Food from restaurants and room service is outrageous and not even that good. An order of something called "house made potato chips with dipping sauces" brought a small bowl of Lays with no sauces and it cost $6 CI.
Pool areas are nice. The beach is across the street (there is a walkway) unless you pay a premium for an ocean-front room. There did seem to be a lot of children running about and one baby screamed for hours on our floor - seems to be a family oriented place. The staff is very accommodating but they will enter your room at any time with very little warning. Room service staff will just walk on in if you don't answer the first knock. I came back to my room one afternoon to find my door hanging open... the room service staff had apparently come to retrieve my breakfast tray, didn't find me in the room so they let themselves in then didn't even close my door.
Concierge staff is also very friendly but gave us recommendations for restaurants that locals and other travelers in the hotel warned us away from.
As others have said, shower is just terribly small. If you're someone that likes "product", you will be constantly dropping things and trying to retrieve them while you shower. Forget about using the provided shampoo, conditioner and bath gel. While they're pretty, there is no way they fit on the teeny tiny shelf area to hold your products. Toiletries were not replenished during my stay - another surprisingly cheap touch.
DVD players are in room but movies cost $12 CI. It's insane. Chain motels have video library choices for free... Balcony doors don't have screens and mosquitoes are prevalent here.
You're paying for location and service and I guess if you can afford to spend $600 to $1,000 per night on a hotel, you don't care about paying an extra 10% per day resort fee or other outrageous costs - or that the hotel isn't everything you expect. But if this is a trip you saved up for and you want the ultimate experience, I'd look for somewhere else. This place is really nothing special.
Life is Good at the Ritz.....
Wow....What an experience. After we found out the Westin and Hyatt were fully booked we decided to splurge and stay at the Ritz. I was a little cautious paying a grand a night for Oceanfront Club level. When I tried to get a slightly lower rate I was politely informed that "we think we're worth it, come find out". And you know, if you like large luxury hotels and impeccable service, I think they are right.
We had an excellent time and our every need or request was satisfied. Service was excellent, but never too much. The staff at the Club level were amazing, friendly and helpful. They set up day trips, dinner reservations, while we sipped wine and had tasty hor'dourves. While you're down there I highly recommend the extra $100 a day for Club level. 5 light meal presentations a day in a comfy atmosphere
Everything on GC is expensive and so at the Ritz.
The beach is beautiful, nice pools, great fitness room, spa was awesome, what more can you say.
Had great dinners at Papagallo's and Calypso Grill. Highly recommend each. Periwinkles at the Ritz was good but not up to the other two. Had a good dinner at Deckers,a medium walk from the Ritz and outstanding sushi at the Hyatt, also a medium walk down the street.
Rum Point and Sting Ray City was a fun day trip. Rent a car and do it on your own.
Hope this was helpful. Enjoy a frozen Mohito for us.
Best on the Island
We just returned from this hotel and WOW!! How fantastic. The pools are amazing. try to stay on the side on the beach with the residences. They have much better views. THe restaurants are great there too. make sure to make reservations early as some are closed certain nights of the week. also dont miss calypso grill or papagayo on the island. This is by far the nicest, newest and best choice on the island.
Make sure to walk the hotel. It is expansive. Tiffanys is there too !!!
The Ritz Grand Cayman it's gonna cost ya!
I'm a big fan of RC hotels, and have stayed or visited 16 different RC properties. But the RC Grand Cayman was "unusually expensive" for ANY resort. Is it because it's Grand Cayman where everything is expensive? Yeah probably, but here's the skinny.
Upon arrival we were met with the usual RC welcome of a nice rum punch, and freshly baked cookies. We took a cab from the airport ($19 US) since the RC never returned my internet request for transportation. The ride took about 15 minutes. The doorman escorted us to our room in the "Beach Wing" which was about a 6 minute walk from the front desk which is in the "Main/Golf" wing. They've built a nice enclosed bridge over the street that connects to the two sides of the property. The inside walls of the bridge are lined with local art. We stayed on a six floor (two from the top) ocean front room. The room was furnished with the usual RC touches: king bed, 27 inch flat screen TV, DVD player, overpriced mini-bar etc. etc. I agree with the other posting about the shower. It was smaller than usual, and the water pressure was horrible.
The hotel itself is very nice, but why wouldn't it be? It's brand new. You do see some signs of hurricane damage on some of the palm trees, but overall the grounds and layout are nice. This resort is huge, and will be a big draw to company conventions, not a romantic or family getaway. There are multiple meeting parlors, and I believe three separate companies were having functions during my stay. The business center is small, having only 2 or 3 internet terminals. Wireless internet is offered at $9.99 a day, or $55.00 for a week from your room.
The hotel staff consists of RC workers from around the world. We spoke with employees from Mexico, Peru, France, Ireland, the US, Croatia, Jamaica and the list goes on and on. Funny thing didn't meet any worker who actually lives in Grand Cayman. The staff was primarily ok, with some spots of excellence (Eddie at Blue, Abby at 7, Leroy concierge) and others with very bad attitudes (i.e. housekeeping women). This was kind of a surprise since RC employees are usually top notch.
The food at 7 for breakfast was your usual buffet fair with omelet station. Cost for 2, $60.00 US. Don't get confused with paying CI amounts. The exchange rate is .80cents CI for every 1 US dollar. Our breakfast was included since booking with Amex thank God. Left me a few extra bucks for $10 dollar Heinekens at the pool. Tip: walk a block down the street to the liquor store and buy a six pack for $10 bucks. Everything you buy, eat, or drink is hit with a 15% vig. Meaning if the service sucked you still have to pay a 15% service charge. The $699.00 room rate had a tourism tax ($69.90) and service fee ($69.90) tacked on total for the room $838.80, that's kooky! Obviously some of the government and RC officials are living very well on your dime.
The RC is selling "residences" at the hotel with a starting price of $3.6 million. So get em' while there hot.
We dined at 7 and Blue both were excellent. There's also Periwinkle, but we did'nt try it. Room Service and Pool Service were very good. Ervin from Romania at the pool was very cool, and an excellent salsa dancer. That guy loves to dance. Silver Rain the spa was also excellent. A very futuristic "Logan's Run" theme. Roderick from the Phillipines the men's attendant was excellent, and very attentive. Two swedish massages will set you back $372.00 USC, 15% tip included of course.
There's two pools. the larger one on the beach front, and a second quiter one towards the unfinshed golf course. The beach is very nice, and all of the usual water sports are offered. Definitely snorkle or dive while on the island it truly is beautiful. Some of the best I've experienced.
Overall would I return to Grand Cayman? NO. If I had to return, would I stay at the RC? YES. Grand Cayman was not my favorite island. It's very expensive, and the place shuts down at midnight. There's only a few other attractions Hell, Turtle Farm, Blow Holes and Rum Point after that if your not a water person your choices are limited. Restaurants I recommend are Decker's, McCoys, and the Wharf (right on the ocean) STAY AWAY FROM GRAND OLD HOUSE. really, really bad IMO.
Well, that's my story and i'm sticking to it. Enjoy!
Crazy Nice.. wow its expensive but I'd sell my Kidney to come back
This hotel and this island reminds me of Maui in the 70's with internet access, fax machines and modern cuisine. Time travel isn't cheap though, this place is very expensive but my wife (the thrifty one in the family) does not care. She has already booked to come back! You have to know my wife, she would drive 2 miles to save a nickle a gallon on gas but will hapilly spend $1500 a night here for a simple room for a week (well, the rooms are anything but simple).
This place is awesome. The hotel is on a white sand beach with caribbean turquois water (like a brochure), next to a bunch of condos owned by millionaires. I left my watch at the pool while tanning, it was an anniversary gift and isn't cheap (use your immagination). The pool steward ran down to the ocean to hand it to me. In the Bahamas that steward would have taken my watch to the airport and been long gone. This reminds me of a place when life was simpler. The people on this island are really nice/friendly and real. The food at Blue and 7 steakhouse were excellent. To tell you the truth, I'm really looking forward to coming back.
This hotel just opened. We got an email from the Ritz and thought we should try it out. I think this place is going to be VERY booked/popular once word gets out and folks hear about it. Like I said, really looking forward to coming back.
The Staff at the Ritz were excellent. Many were from Cancun, due to Hurricane. Weather was in the 80's and inside the RC was very well air conditioned. The Golf Course is not due to be completed until April, but looks like it is coming along nicely. Tennis courts are done. That side of the Hotel was quite windy this time of year. The BEACH is perfect, somedays calm somedays small waves to entertain those age 3-83. Crystal clear water and soft sand. A FANTASTIC BEACH!
Beach/pool staff could not be nicer, offering water, small samples of nuts and smoothie samples. Pool is very nice.
Everything is very expensive in GC and at the Ritz, especially the spa services. Realize $20 US = $16 Grand Caymen. We did use the spa and it was very nice. They really try to take you to a new level at this spa. You have to see it, I may have one picture, but it does not do it justice.
DVD player in room with a menu of good selections, requested one, did not realize is was $12!!! So you have been warned.
We had blue tip suite, very large room facing the golf. We are VERY PICKY and the RC exceeded our expectations. This is a large property good for vacation or corp. meetings etc. CLUB LEVEL staff were outstanding as well. Because the restaurants are new, the staff was a little out of sync, but very sweet. This is undertandable as it simply just opened.
Overall you will love this hotel. Golf at the HYATT was bad and I do not recommned. Wait for this course to open. Less than 1 mile Decker's Rest. has an all you can eat lobster night it will be hard for you to finish the first serving. Caribean lobster, not as tasty as Maine or NS, but good. Bamboo for sushi at the Hyatt is good if you want that also walking distance. Papagallo (sp?) was excellent for Itailian, The wharf was good, not amazing. Which reminds be of the expensive cabs. The rates are set so will NOT get ripped off, but the prices that are set are very high. Airport to Ritz was $19 US and it is very close. In NY the drivers most are men and none are from NY, in GC, most are women and all are from GC!
RC charged 10% service fee on top of rate and most staff said the tips were inlcuded when I offered, but accepted when I it's ok and had the $ out.
We did not rent a car, (they drive on the left) and we did not "explore" we did do the Stingrays SANDBAR, it was ok, again expensive for what you get in.
Great hotel, everything you want or need they say is "my pleasure" I wish I could get my employees to be as professional as they are the RC. You are paying top dollar and they do their best to give you your monies worth. Have a great trip.
Too many drunks,club floor with view on cars
I went to the Ritz for a quick getaway with my wife. We booked a club level room for $1200 a night (including tax and service fee). This fee included breakfast and $100 towards non alcoholic drinks for the stay. When we arrived I immediatelly enquired about staying in an oceanfront view room. In most Ritz-Carltons the club floor is always the best floor, yet in Grand Cayman this was not the case. The club floor is on the third floor in the back of the hotel. At check in we were informed that they only had an oceanfront room with two queen size beds, or the original club room with a king size bed. We decided to see the rooms for ourselves. The choice was quickly made as we entered the club floor room with a view of a parking lot. The hotel did accomodate us with full access to the club lounge and an ocean front view. Yet I can't help but think of what my reaction would have been had we arrived during peak season. I would have been livid with the thought of staying in the "garage" room. Our second issue deals with the clientele of the hotel. The hotel has 380 rooms and as such can cater to large groups. During our stay Allianz had some sort of retreat at the Ritz. Mostly, the members of this group seemed to come off the set of "Old School". There is nothing worst than a classless group of ovegrown drunks being given free reign and all they can drink tabs. From taking over the pool for their tackle frisbee football games, to screaming obscenities at lunch and dinner (I think they were too hung over to scream at breakfast). Overall, if the hotel had a more refined clientele, and a club level with ocean front views I think my review would be vastly better. The decor of the hotel is fantastic, the staff is top notch and the beach is one of the most beautiful in the world. Also, the food although pricey is outstanding.
Typical Ritz experience (almost)
Checked in ~2 days after 12/15/05 opening. Typical outstanding Ritz service. One adult + 3 kids in a club level room. A few minor issues with the room -- no clock, bathtub stopper didn't work, voice messages sometimes not working, some TV channels didn't come in. All were fixed quickly upon request.
Pool was nice, but for a kid friendly resort, quite deep. The shallowest section was 4' and there was a 10' section.
Excellent restaurants including poolside food. As is typical for a Ritz, despite the very high quality of the food, the service wasn't at all stuffy.
Beautiful beach, well-maintained. Good water sports. Only drawback, when the waves were high, it was common to get hit by rocks. My son bled from one experience.
Excellent Kids' club. Good (not great) club level food & drink. Some things not complete such as golf course and some of the grounds.
Nicely decorated for Christmas including lifesized gingerbread house.
Arrived 2nd day of opening...stayed 5 nights in one the oceanfront room. Experience a bit tainted due to typical grand opening room mishaps but the staff more than made-up for these. I am sure things will work itself out once the hotel is up and running for a couple of weeks. The resort is still not completely finished...work is still being done on the oceanfront side where the condos are. The food options at the resort are very good and we tried all 4 restaurants...better than the food we tried outside the resort so I would recommend staying on-site for food choices. Lots of water activities to choose from at the resort (snorkeling, sailing, etc...) and the spa is wonderful. Usual R-C standards...extremely friendly staff...beautiful resort...would definitely go back.
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