Ritz-Carlton Cancun

Address: Retorno del Rey 36, Cancun, Yucatan Peninsula, 77500, Mexico | 5 star resort
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This 5 star resort, located on Retorno del Rey 36, Cancun, is near Museo del INAH, El Ray, Mundo Maya Live, Temple of the Warriors, and Nautilus Diving & Training Center.
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          Historical Traveler Reviews Ritz-Carlton Cancun

          Recent Stay


          Stayed 4/15/03-4/21/03 Observations:* The hotel food was superior to the city offerings. Smoking in all of the city resturants made it even less apealing. Those of you who may live in areas where smoking has been prohibited will be in for an adjustment. The hotel was nice in that the dining areas were large enough to handle the odd smoker. (We ran into a couple of real smoker jack-asses at Lorenzillo's. )* Cancun-Line Private Charter was superior to the package deals in that you could set your own schedule. Also the guides were well read.* Tulum,Grand Cenote,Shell-Ha (sp?),Playa de Carmen of the four I liked Grand Cenote best and it was wonderful to swim in. Was least impressed with Carmen Beach Town. We walked the entire 5th ave district but really were not very impressed. * The hotel beach is the best I have seen behind perhaps only 7 mile on Grand Cayman. Watch for jelly fish.* Lily, in the hotel lounge taught me a great deal about tequila's history and manufacture. She was deightful. Try the tasting offered.* I did not like the theme nights but it was a family affair and there are several resturants as alternatives in the hotel.* The Cafe Mexicana provided an ample menu for a week's timeline without the expense and formality of the other resturants. The Mayan Dishes offered during lunch are fantastic especially considering the alternative at the pool bar.* The lobster tail at the pool bar was a highlite.* The pool bar needs to learn how to make a daquri. Someone from their Maui location should provide some training (Go Lava Flow Lady!)* Buffet Breakfast was up to the RC standard at their other locations. Again the regional offerings were tasty.* The one soft spot was the maid service. We had one item taken from our room. Upon notification the service manager replaced the item at his cost. Would expect that Loss Prevention would have vetted the staff more thoughly but it was a minor situation.* Mercado 28, 500 shops all selling the same mass produced low quality stuff. The thing I did not findind on Nevis or some out of the way place.* Conceige did a good job coordinating via email.* I enjoyed the efforts made to make our wedding anniversary special including decorative arrangements on our dining table at each meal.I enjoyed my stay and would stay again if there weren't so many other places/locations within the RC network I still want to experience.Cheers,-

          Everything Else Pales in Comparison!


          Well, my husband and two children, ages 4 and 6, got back from a stay at the Ritz on April 18th and it was so unbelievable that I am still raving about it to anyone who will listen. First, let me start by saying that we were staying for 8 days down in an all-inclusive in Playa del Carmen. However after about 4 days we were really looking for some variety and decided to stay at the Ritz for 2 nights, and boy, did we wish that we had just stayed there for our entire visit to the Yucatan Peninsula! We had previously stayed at the Ritz in St. Thomas last November, and fell in love with the experience, so there was no doubt that we wanted the Ritz. We chose the Executive Suite that has two rooms, so my husband and I could have some privacy once the kids were asleep in the living room area. Our room was to die for! It had two sliders to a large balcony that looked right over the Caribbean Sea and the Pool. All rooms have an ocean view! The suite was huge and a welcome change to our stuffy junior suite at the other resort! The bathroom with all marble tub, and separate shower. The huge dressing area with a 10 foot long double vanity. It was just stunning! They had also upgraded us to the Club floor at no additional cost. SO, we had a great room, on a private floor, with a private concierge and 5 different food presentations daily! Breakfast, Light lunch, Afternoon tea, Dinner snacks, and Cordials and chocolates! We hardly had to eat anything else. I was a little concerned that kids were not really welcome on this floor, but once we showed up for dinner, we realized that most of the people staying on that floor were families. There were a lot of kids. It is most definitely well worth the extra money to stay on this floor! The food is fabulous, and they will constantly get you whatever you need. There is no need to use your overpriced minibar for drinks. You just go down and ask the concierge for whatever you need, whenever you want and they will get it for you with a smile and a The pool was stunning and there was always a set of 4 chairs available. The pool guys would set up the chairs with towels, a towel pillow, and set the umbrella up for you. We ordered a couple drinks at the pool and as expected, they were very pricey. So we stuck to sodas and waters while we were down there. We were able to get wine, mixed drinks, and cordials at no charge on our floor, so we reserved our drinking for up there. The beach was equally gorgeous with translucent blue water and a wonderful bathwater temperature. If you want a truly memorable vacation, choose the Ritz. You will not be disappointed. It is a little more expensive, but not by much and you get to have the total Ritz experience, with the fresh flower arrangements both inside the hotel, and outside, twice daily maid service, every desire catered to with out a second thought. I am hoping to be able to go back for a long weekend alone with my husband in the very near future.

          Grace incarnate!


          While staying at another hotel my first and only time visiting Cancun in February of 2002, I had the great blessing and pleasure of walking one night several miles down the main street, and deciding to go into the Ritz-Carlton Cancun, and spending several lovely hours there eating in one of their restaurants. I am condensing way down the joys of the few hours I spent at this hotel, due to space constraints. I had never been inside a Ritz-Carlton before. If the rest of them are like this one, I will spend a lot more time in them!! The Mexican staff were friendly, very well dressed and well groomed, andprofessional and gracious to the point of astonishment! Yes the food and alcoholic beverages are very expensive, but well worth the peace and quiet, beautiful and relaxed atmosphere, and great staff!! I used one of their bathrooms before I left, and even it was very spacious and spectacularly appointed! The epitome of "class", the Ritz-Carlton Cancun Hotel is!

          A Luxurious, Serene Haven Even During Spring Break


          I have stayed at some of the nicest hotels in the world, including posh resorts in Hawaii that cost a small fortune. However, the Ritz Carlton Cancun is clearly among the worlds best. My wife and I stayed there during the peak of college spring break. We were so worried that our much-needed escape would be ruined by drunk college students and loud parties. Those fears, however, we soon forgotten when we arrived at the Ritz. Although the fine antiques and oil paintings are a bit stuffy and out-of-place at a beach resort, no one can dispute that the Ritz is refined luxury at its best. From the quiet nooks, the soaring arches, the amazing outdoor sculpture, the gurgling fountains, and the lush landscaping, the Ritz creates an escape that is very hard to leave. In fact, although we had grand plans to tour the area, were couldnt pull ourselves away from this awesome resort. The Ritz Cancun is, in fact, the only place Ive ever seen that puts flower arrangements OUTSIDE! as if the gardening wasnt spectacular enough!!! The service is so good it is almost annoying. Every request is quickly met and followed by Yes, Mr. X. It is my pleasure to assist you. The foodwhether it be late-night room service, breakfast on the terrace, or lunch at your palapa (a REAL luxury)was wonderful. The prices werent cheap, but there are ways to cut costs. For example, your palapa attendant will gladly bring you bottled water in a stainless steel ice bucket for a small charge. If you want to avoid $4 beers, simply by some in town and keep it cold in the ice bucket. Another asset of the hotel is its locationright next to a huge vacant stretch of beach. While this may sadden people watchers, it ensures a quiet experience even during Cancuns busiest times. And, of course Cancuns water and sandwherever you stayare mesmerizing. But, there is something extra special about gazing into the sea from the Ritz, which has imported beautiful palm treessomething that is often missing in Cancun. All in all, you should not the Ritz-Carlton Cancun. Instead, you should feel compelled. Ignore those anomalous reviews which speak of cigarette butts, crappy rooms, and refusals to cash checks. Such patrons would find something wrong with anything. The only objective criticism I can make is that the hotels fitness center is not a true spa. While the center offers many services, the Meridien and the J.W. Marriot clearly have better spas. But, we simply walked to the Meridien for that, and we were so glad that we STAYED were we did.

          Simply the best !!!!!!!!!!!!!!!!!!!


          This was our first time to Cancun, Mexico and the Ritz was just outstanding. They pampered you and treated you like you were the king and queen. The food was outstanding. The service was the greatest from the hot face towels on the beach, the towel boys who got your beach chair ready,to they clean your room 2 times a day and a separate time they fill your ice bucket. We stayed at the Club level which is the only way to go. Our floor had its own separate conceige, 5 food presentations so you didn't have to go and pay for breakfast, lunch, or drinks; they made all our restaurant and offsite water activities reservations. I will go back again to this !!!!!! The Fontani restaurant was the best. Their on-site fitness center was great. The 2 pools, beautiful white beach sand and water, and 1 hot tub pool were all excellent. I'm going back !!!!!!!!!!



          For our honeymoon we stayed a the Ritz. It was my third time to Cancun and by far the best time. By the end of the trip a felt like a movie star! The service is amazing. The employees treated us like royality. the Hotel itself is gorgeous. We tell everyone we know, "If you go to Cancun, Stay at the Ritz!"

          Best Hotel in Cancun


          I stayed at the Ritz-Carlton in Cancun from 9/3 to 9/8 and it was an absolutely wonderful experience. The staff is the friendliest of all the resorts I've visited (costa real, sun palace, and royal hideaway). My fiance and I stayed in one of the rooms on the club level (definitely worth the extra cost). The rooms are truly ocean-view with a balcony. The beach is kept very well maintained. The food is excellent. We decided to stay at the Ritz this time because all of our previous stays at all-inclusive resorts resulted in food poisoning. If you are the type that likes to be pampered, the Ritz is for you. It was very peaceful. The hotel was not crowded at all (perhaps because we were there right after labor day). One day we were the only ones in the restaurant for lunch. There was always room on the beach (and the chairs provided were very comfortable ... not hard-plastic curved lounge chairs like some hotels provide). There were plenty of cabanas (if you like some shade) and lots of space around the pool. Everything about the Ritz was great. When we go back to Cancun, we will not stay anywhere else. The only draw-back is that it is expensive. I have read other reviews saying that it was expensive...but didn't really have any concrete information. For example, we paid $70 US for soup, salad, and 2 coctails for lunch one day. Luckily, the club level provides a breakfast buffet (juice, pastries, scrambled eggs, cereal, fruit), lunch snacks (sandwiches, cheese and crackers, desserts), afternoon tea and biscuits, and evening snacks. So we ended up having breakfast and lunch in the club level lounge and only spending money on dinner at the restaurants. The Club Grill restaurant was great! We had dinner there 3 nights and the food was fantastic. The atmosphere is quiet and romantic with nice lighting and soft piano music. Plan to spend a couple of hours on dinner...everything is very relaxed. The italian restaurant (Faustino) was not open. The casual restaurant had a great seafood

          p, etc. It was kind-of a loud atmosphere with entertainers coming around to each table and singing. Actually, we avoided this restaurant in the evening for that very reason. This is an excellent hotel!

          The Best In Cancun


          You can't beat the Ritz Carlton. Nothing else compares. Nothing! The service is excellent, they know what you want before you do. They pay special attention to your preferences, so you never have to repeat the same request the next day, it will be there for you automatically. The property is perfect and imaculate. Refined, yet comfortable. A great place to take in the beauty of the ocean and get away from it all. Never noisy. The attendants poolside were outstanding. I can't say enough. You have to stay at the Ritz Carlton if you go to Cancun.

          The Best of Everything in a Beach Vacation


          We just spent a week at the Ritz Carlton Cancun and have only praise and admiration for the employees and accommodations there. We were treated like royalty by everyone from bellhops to maids to the concierge service. The rooms are kept immaculate as well as the public areas. The decorations and flowers are spectacular within the hotel, the employees are "THE BEST" because they got to know our children (ages 2 and 7) and let us know when sea turtles were hatching or laying eggs on the beach nightly. We really felt like they enjoyed their jobs and took pride in them at the same time. They were constantly asking if we needed anything and were happy to oblige at all times. We even walked to a couple of other hotels on the beach that we had previously considered and were so thankful that we had the good sense to pick The Ritz Carlton.

          Every night, we felt stupid saying it over and over again, but the service was spectacular and we would never stay anyplace else in Cancun. If we can't afford The Ritz Carlton, we will not go.

          Equisite Elegance...Matchless Service


          The Ritz-Carlton is by far the nicest hotel in Cancun. The hotel is beautifully appointed. The staff exceptionally graceful and accommodating. The weekend brunch is wonderful, providing traditional mexican cuisine along with American favorites. Despite Cancun being ultra touristy, the Ritz Carlton does an excelent job of providing a relaxing resort environment minus the frenetic teen/college scene. Best times to visit are December (holiday decorations)and May.

          TripAdvisor Reviews Ritz-Carlton Cancun

          4.50 of 5 stars Outstanding

          Travel Blogs from Cancun

          Making it to Mexico

          A travel blog entry by maryvcontrary on May 30, 2015

          4 photos

          ... was a real barg as it includes lunch (vegan option available!) as well as an afternoon snack and several teas/coffees/squashes. Also the non vegans got given mini cornetos too! The slightly annoying thing is that a lot of the content on the smart screens is 'premium' which means you have to pay extra but they're quite glitchy and every so often the 'premium' content would suddenly be available for free. Woohoo!

          At Cancun we had a ...

          Settling In Nicely

          A travel blog entry by daveandreese on Mar 04, 2015

          ... one guy was from Virginia and seemed as though he was born with a bow in his hand. He beat the pants off all of us! Pretty cool to see him make a bullseye, though. We dressed early for dinner and settled in at the Martini Bar for cocktail hour(s)! Cesar is the best bartender in the world. So attentive, he just kept making new drinks for us. As soon as we took a sip from one he was already making the next one. Each one tastier than the last. We drank WAY too much. We then moved on ...

          Change is Hard

          A travel blog entry by hugoanddenis on Dec 19, 2014

          5 photos

          ... named Benito and Antonia who we have come the loathe in just a few short days. On the first evening I told Antonia that I did not want her to clean everyday. Its soooo hard to relax when you have to watch someone working around you. I told her we would keep the place tidy and she could do her thing every couple of days. And please, do not clean unless we were out of the house. On the 5th morning she knocked on the door to ask if she ...


          A travel blog entry by kstubbs97 on Sep 11, 2014

          23 photos

          ... kilometres from Cancun to Tulum and the drive (including pick ups) took us a little over 2 hours. The bus pulled up in the car park of a restaurant Roberto referred to as the Jungle which was to be our meeting point at the end of the tour. We also had a 10 minute rest stop here before heading out.

          A girl handed each of us a Happy Hour voucher as we walked in the door - 2 for 1 beers - that we could cash in upon our return. There’s a restaurant in front, a little bar ...

          Cancun Day 2

          A travel blog entry by tpress29 on Mar 23, 2014

          1 comment, 3 photos

          ... and couples take in the street, impersonators and the shop keepers harass you as you pass to go into their shop. But really, nothing is going on. Some bars are full but they are restaurants. There's no Sunday sesh in full swing. No pub to spend the time in. The vibe is just off, especially for a loner like me. So I do find a bar that has 2 people in it. I am welcomed and sit at a table watching the UFC. I order a Dos Equis and watch ...

          Traveler Photos Ritz-Carlton Cancun

          Cancun beaches
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          Fish tacos
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          Our view
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          Cancun beaches
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          Lunch time
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          Beach huts
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          Hotel pool
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          Entry centerpiece of roses
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          Mango Margarita
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