Palm Beach Marriott Singer Island Beach Resort & Spa
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Historical Traveler Reviews Palm Beach Marriott Singer Island Beach Resort & Spa
The Good, the Bad and the Utterly Ridiculous
We just got back from a 7 night stay at this AMAZING resort. In sticking with my title; let me begin ...
The GOOD - This whole resort is THE nicest place we've ever stayed at. It went above any expectations we may have had. The rooms were unbelievable. The service was excellent too. We got there about 3-4 hours before check-in and we given a room right off the bat with an amazing view. All the workers were just wonderful. A special mention to Crystal at the front desk and Kayon. ALWAYS smiling and personable. I'd also like to say that if you are unfamiliar with the area ... the concierge staff are more than willing to assist. Frank and Lee were so helpful and never made you feel rushed in any way. They offered many suggestions and printed out directions for everything. Pools were amazing as was the beach. I had no idea the beach there would be what it was. Having been to several Caribbean destinations, I could honestly say it was better than some. I could see my feet it was that clear and yes, as the other review stated ... the colors were turquoise, green, blue. Gorgeous. The gym was absolutely amazing and was a PLEASURE to work out at. Some of the most technologically advanced machines my husband and I have ever used. Housekeeping did an EXCELLENT job as well. Our room was always clean and towels were replaced along with soaps, shampoos, etc. Great job by the housekeeping staff.
The BAD - Not sure I would necessarily say this was bad but maybe more or less ... some suggestions. Although the rooms were stunning, there was no separation between the bedroom and the living room/kitchen. They have these awesome flat screen tv's but as I was in bed one night .. .my husband was finishing up some game on tv and as I was flicking my channels/volume .. it was changing his in the other room. You would think they would have separated the two rooms from one another. We had a one bedroom but I would imagine someone with a small child would have a problem as well because of the sound. Another thing was, they have a huge stand up shower but no ledge whatsoever. A shower that size, you would think they would have had a ledge to sit on and shave. Rooms also lacked clocks (only one in bedroom) and mirrors. A full length mirror somewhere would have been nice.
The UTTERLY RIDICULOUS - The main thing was the prices. We happened to get breakfast with our vacation package BUT they still gave us a bill just for our records and breakfast for two people will easily be anywhere from $45 - $60 not including tip. It was almost insulting what they were charging for things. $9 for a bagel with cream cheese, $5 for a cup of tea or coffee, $6 for an iced tea by the pool, $16 for a burger, etc. Not to mention, sometimes they would bring us something as though they were doing it in gest but then we'd see it on our bill. I would strongly recommend hitting the local grocery store instead for some things to save some money. It's kind of a shame because the food (at least for breakfast) was very good. They do try to nickel and dime you for things it seems. They would have the paper in a cute little monogrammed sack outside your door every morning which we thought was so nice but then we later noticed a little sign in our room stating that they are pleased to provide us with this service for a fee of $.75 or something a day and if you don't wish to have this ... you can call the front desk and decline it for a credit of $.75. Most hotels I've stayed at of similar caliber GAVE you the paper. Another thing ... your ONLY option there is to valet your car for a small fee (or not so small) of $20 a day. Granted, the valet staff worked extremely hard and were fantastic ... especially Seth, but you have to figure on top of this $20 ... every time you get your car, you have to tip so figure easily ... $25-$30 a day. What really was upsetting was that while we were there, the hotel was pretty empty and every time we passed the garage .. there were maybe a maximum of 10 cars total in there. I think you should be given the option for this. Lastly, if you like to lay out on the beach rather than by the pool ... you have to pay for a chair. This was a first ever for me. I mean ... staying at such a luxurious resort ... you would think this would be one of the enticing benefits but no such luck. Depending on what you desire (chair with cushion, bed type lounge for two, lounger with canopy) you'll spend anywhere from $10-$25 for this. Internet service in the rooms was $14.99 a day! And there was only one PC that could be used by guests who didn't want to pay 15 bucks a day to have internet in their room and the PC was often being used.
With all that was said, we would/WILL definitely return. Definitely a five star hotel with exceptional service.
WOW! WOW! WOW! We are just praising THE LORD for an absolutely awesome time of rest and relaxation at this beautiful Resort! The magnificant Ocean colors were the colors that only The LORD could create of amazing turquois blue and emerald green ... colors you could never find in a crayon box! The beach was so clean and John Paul at the beach was fascinating to talk with and he made sure that your every need and want was taken care of, just like every other person who worked there! They go above and beyond to make your stay as enjoyable as they can! The rooms are luxurious and very clean! We even let our toddler on the bedspread/duvet cover which normally we take off the bed right away, However they not only change the sheets daily which I love, but they also changed the duvet covers during our 8 days of stay! We arrived early 5/25/07 and left 6/1/07! The hotel manager was over the top in courteous service and every time you called room service they were there in minutes!
They do provide dishwasher soap everyday as they run the dishwasher while they clean your room. If you need more they bring it to you. All you have to do is ask. We didn't rent a car, but one night we walked to Sailfish Marina and Restaurant! The food was delicious and the atmoshere splendid. They have huge "jack" fish at the dock that swim right near your feet. Our children were fascinated and we had 6 children with us ages 24 to 4 years old. There was something to do for everyone at the pools and beach. One day my husband took the older 5 out on a deep sea fishing adventure, you can set that up with the hotel concierge. We also highly reccomend "Pizza Lino" pizza! The phone # to order is (561) 841-0044! The pizza is delicious, they were there quickly and even the meatballs were tasty! We are Italian and love Italian food and Pizza Lino was top shelf! We ordered 3 different times during our stay!
We highly reccomend this resort!
Great Beach Resort for Vacation Time
Brand new hotel with great rooms (ours was a 2B/2BA) that all include kitchens and balconies. We traveled with our 11 month old daughter, who stayed in the second bedroom. The hotel provided a crib but no highchair. The pool areas were great - one a "wade in" style, that was great for our daughter, with abig water-assisted waterslide and another "infinity" style pool that was more for adults. This resort was a great vacation spot, but we had a lot of trouble with wireless internet access (and the hotel charges for it when most others don't) and the "business center" downstairs consisted of only one computer with a printer that did not work, so this resort is maybe not the best choice for business travelers or for those needing to review work documents while on vacation. Service at the front desk, bellhops and valets were all very courteous and helpful. Restaurant service was a little slow, but fine overall. Food prices were typically expensive as with all resorts, and food was good, but not great. Pleanty of great dining options (and shopping) within a short distance of the hotel, which was probably a better choice. Some of the housekeeping staff was wonderful and helpful while others were surly. We would definitely stay at this hotel again!
Will eventually be spectacular
Stayed there with my wife and two small children during spring break. Arrived the day that they 1st opened, April 10,2007. Stayed 8 nights. As A Starwood Gold member, I checked their website, called the hotel, and received a great grand-opening price.
After much conversation and Email correspondence with the hotel, we were assured that everything would be up and running, and no problem with a 1pm check- in.
The staff tried very hard, but they were not prepared to open. The biggest problem were the restaurants, only two were open, the prices outrageous. We were promised that all the restaurants would be open [I think there was 5]. Service was close to the worst I have ever experienced. Not child friendly at all, [They couldn't find highchairs, there was no children's items on the menu] only when a manager heard a waiter tell my wife that they don't serve hot dogs, did someone intervene and my children got hot dogs. However, it was next to impossible to get more after that day. I was charged $6 for a soft drink at the children's pool everyday.
On the last day of our stay I happened to take my 5 year old to the "fancier" restaurant and was charged $4 for the same drink.
I did complain at checkout and received a $200 credit on our $400 total food bill. [$400 was for two breakfasts and four lunches]! The kids club which we received written assurance was open, was no where to be found! The pools were ice cold until the last day of our stay, when the heaters were finally turned on. [The beach was beautiful, and the attendant amazing by the way].
Our early check in [1:30 vs 4] was a disaster, as we were forced to wait almost 2 hours in the lobby while a room was made ready. It is important to note that my guess at the occupancy of the hotel was onlly about 30%. I heard some people say they received 2 complimentary nights for their delay, none was offered to my family! Also, the deadbolts on our door were not lined up properly and my 2 year old briefly escaped. They did come and fix it right away. Other guests had bigger scares as small children wandered out of rooms with improperly installed deadbolts, and we helped search for them.
However, what a gorgeous hotel! One of the nicest suites I have ever stayed in. Since it was the grand opening some things besides the door were not working, but everyone tried very hard.
They just weren't ready and could not alway's get it done.
They need to drastically change their menus; improve service and lower prices in the restaurants in order to achieve the 5 star status that they desire. They do that and it will definetly be one of the top three hotels in Palm Beach. If you do go to Singer Island, I recommend the Sailfish Marina for breakfast and lunch. It is about 5 minutes away and very good and reasonable.
Top Notch New Resort
My wife son and I were amazed at how beautiful the rooms are at this brand new resort. Each room has a top of the line kitchen, 2 huge HD Plasma LG televisions, a washer/dryer, and very very nice furniture and accents. This would be a $1000/night room in most places. The pools are both wonderful, with the pool facing the Intercostal having a great walk-in area that my 2 year old loved and a very cool water slide. The beach area was also nice. We found the staff to be very accomodating and friendly. My only complaint is that they get you with all the extras at this place. The Valet is $20/night plus the tips every time you get your car. They have the nerve to charge you $10 for a beach cushion too. The food prices are off the charts. Breakfast is over $60 for some eggs and fruit. Do yourself a favor and go to Publix on PGA and stock up your fridge and pantry. Make sure to buy detergent and dishwashing soap as the rooms don't come with it. All in all the resort is a five star property and a great place to bring a family. I'm not sure what their prices will be like during peak season, but this place is a great place to visit. We have been to the Breakers and the Ritz, but we found this place to be much nicer. I'm not sure if they are too upscale for Singer Island, but I hope they do well. Starwood has hit a Homerun with this one. There are also tons of restaurants off PGA Blvd and a nice park right next to the hotel with a playground. So bring lots of your own stuff to stock your kitchen, and enjoy the pool and beach.
I stayed here for three nights, and really enjoyed it, the perfect escape for me from a hectic job. Yes it was a month after they opened and there were a couple minor hiccups, but overall it was worth the money (I got a AAA rate through Starwood website of $219). This is a bit long but want to give you the kind of detail I would want in a review.
Room: I arrived a couple hours earlier than check-in time of 4pm but they kindly found me a room, I overlooked the lagoon pool, a vacant lot and Hilton next door. The hotel is new and all suites so they are extremely clean and spacious. It has a full kitchen plus a washer/dryer, so you could dry your swimsuit before packing it in the suitcase to fly home. I believe all rooms have a balcony with chairs. There was a 32 inch TV in bedroom and 42 inch TV in the living room area with a Bose dvd/cd system. I brought some movies and it worked very well, I highly recommend that especially if you have kids. Turndown service with chocolates between 6pm-9pm and they give you the weather forecast on a little card. I think they change the bed linens daily which is very wasteful. They should have a card that you can place on the bed during your stay that indicates you don't want them changed (lots of other hotels do this). A closet in the bedroom with robes, iron etc. Plenty of lights and nice bonus of ceiling fans in both rooms.
Bathroom: It was spacious, though one minus was there didn't seem to be a soap holder or place to put your shampoo in the shower but I was able to rest the bar soap on the shower spigot with little trouble (very minor inconvenience and likely an anomoly). Bathtub and shower were really nice.
Pools: The lagoon pool was zero entry at one end so parents with little kids tend to hang out there and there was a water slide for the older kids. They have a full bar with stools and short-order menu kitchen (open until 6pm-ish) by the lagoon, plus tables with umbrellas so you could escape the sun or occasional rain shower. They need some umbrellas by the lounge chairs around the pool. The staff comes around fairly often offering drinks, food and towels, Stacey, the chef and the rest of the staff there were very friendly and attentive. (I heard there were some menu issues during busy Mother's Day weekend but I and others attributed that to the newness of hotel as they work out the kinks.) The second pool near the beach access was heated, traditional rectangle shape, and the chairs there had thick pads, a nice bonus. This area could use some umbrellas too. Though, there were about 4-5 canopy huts with daybeds, radios etc. There was a whirlpool in this area and you could see the beach from this pool deck.
Beach: It was beautiful, though stupidly they have a broken shell path to the beach so if you don't have shoes or flipflops on expect serious pain. I was told they're fixing that soon. The other irritation was they charge you $10 for a padded lounge chair, $15 for an umbrella (or vice versa, I can't remember) and a higher fee for a deluxe canopy that fits over two lounge chairs. Given the prices of the rooms, they should throw in the beach chairs and umbrellas or build into room prices. I just left my stuff up at the pool and wandered down periodically for a dip in the ocean or walk on the beach. Others took their towels and set up camp. As for the complaint about strangers on the beach, it is a public beach, and there are the occasional riff-raff but not anything like some Caribbean islands where you're constantly harassed by people selling something or whatever. Not tons of people wandering around when I was there but some folks getting some exercise, surfing, swimming, sunning etc.
Food: I am from DC where prices can be high so the prices there were about what I expected: $6 for imported beers and $5 for domestics. I ate dinner once at Solu, the primary restaurant, and it was a bit expensive and the menu seemed limited. The food at the lagoon pool cafe was good, the chicken breast sandwich and shrimp caesar salad were delicious, again slightly pricey but you're paying for convenience. The hotel gift shop/coffee shop was not open yet when I visited in mid-May (but I think would open in a few days). And there was a restaurant by the beach area (Reef) but I think that was only open on weekends.
Location: I noticed the complaint about the questionable area in another review. If you turn right coming out of the hotel and follow PGA Blvd for a couple of miles (just before 2nd traffic light) there is a shopping center on the right with a Starbucks, a bagel shop, pharmacy (CVS) and full grocery store (get your food supplies there if you want). If you continue further along PGA Blvd, there are some good restaurants, Sushi Jo's and Carmines (seafood) were excellent. Marco at the hotel concierge desk set me up and was quite helpful. If you turn left out of the hotel and drive across the bridge and turn left on Route 1, yes, that route is not the nicest until you hit pretty much the bridge to Palm Beach island. Once there you will find plenty of nice places to eat and according to reviews on the NY Times web site, they are good. I had lunch one day at Green's Pharmacy diner counter and it was good food and locals tend to flock there.
Hotel Parking: There is only valet, and it's $20 a day. Irritating not just because of yet another cost, but because if you have a rental, you're not supposed to let others drive the car. They need to address that.
I spoke briefly to the director of the hotel's operations, a friendly Belgian chap named Peter, who readily listened to my suggestions and also acknowledged that they still have some kinks to iron out.
Overall, I would recommend this to anyone seeking a little escape and seclusion, great attention and service, a good place to take your family and a couple wanting a little romantic getaway.
What a great trip! The rooms at this resort are amazing. I have stayed at the Ritz and these rooms are way nicer. We canceled our reservations at The Breakers when we found this resort online, and I am so glad we did. The rooms are huge- we had a two bedrooms suite with a great view of the ocean. The Valet service was prompt and curtious. Check-in was quick and the front desk was always friendly.
There was an issue with our door lock when we arrived but they worked quickly to resolve the issue.
House keeping was fine for us- always enough towels and they always washed our dishes and put them aways.
The Hotel restaurant was still a work in progress. The first day we had breakfast it took forever- but they made it right by comping the meal. The Waiters and waitresses were very nice- but obviously still learning to serve. (I will not lower the hotel rating due to the service at the Restuarant)
The beach was nice and the attendants quickly set us up with beach chairs, umbrellas and a ton of towels.
I have to disagree with the review that said the area was bad. I found it wonderfull and very safe. If you are going into Palm beach take the express way (there is a bad part of town inbetween Singer Island and the City of West Palm Beach- but you don't have to drive thru it if you take the express way instead)
The Concierge was wonderful- we called at 6:30pm to see it they could make us 7:30pm reservations at "Charlies Crab" and it was quickly arranged. When we arrived at Charlies Crab we had the best seat in the place and desert was on the house! (Charlie's is one awesome place to eat!)
The cost of a mixed drink by the Pool or on the beach is a little high- but bring your own and mix it in the room
Service in the restuarant and by the pool/beach is a bit slow but I am sure with experience they will work that out.
And don't forget, full kitchen in every room! We went by the store and made dinner and lunch in the room.
Over all the one of the nicest roomsI have ever stayed in!
What a fantastic experience! Right from the start, the valets greet you with a world-class welcome! The front desk staff was just as engaging and the room....wow, the room! Luxury suite with marble floors, kitchen with stainless steel appliances, closet with washer/dryer, marbles and granite bath...not to mention the spectacular ocean views from an entire wall of floor-to-ceiling windows and huge balcony. Truly heaven! 5 Stars all the way. Any down-sides? Yes, housekeeping could step it up a notch during our stay, but the room was spotless on check-in. The spa was gorgeous...unfortuantely not fully functional when we checked in, just 2 weeks after opening. Can't wait to stay here again. As a world traveler, this is easily the best hotel we have ever stayed in....LOVED it!!!
Great resort, few minor details to fix
I must disagree with the previous review.
Just spent a weekend at this newly opened location. Amazing 5 star location, with top amenities.
We stayed in a 2 bedroom suite, with all the comforts of a luxury apartment, with the added services of a luxury hotel.
There are a few items that need to be fixed, specially house keeping getting the right employees doing a detailed job. Besides that, and considering the hotel is just starting, it is a fantastic location.
Even though we went with our children, the offer is also suitable for couples.
Would definitely recommend it.
Gorgeous hotel....service?...not so much:(
Well what to say? When we first got there we were very impressed...the valet staff was exceptional and the front desk staff was very good as well. The bellman took us up to our room and when we first walked in we were absolutely stunned. We had debated about choosing the Four Seasons or one of the Ritz's again and thought we'd made the right decision after seeing how incredibly beautiful the rooms were.....wrong! While the room was the nicest we've ever stayed in the service didn't come remotely close to the standards that either of the previously mentioned hotels provide.
The bartender that we dealt with on one occasion was smug and ignored our request for a drink a certain way. Surprising for a bar where the drinks start at $10. This was a bit of a concern but we decided to make a reservation the next evening in the adjoining restaurant.....big mistake; we should have trusted our gut in the first place.
The restaurant...like everything else...is beautiful....but the beauty is only superficial. The service was nothing short of atrocious. This was the first time....ever that we have walked out of a restaurant....and that's saying something considering we own our own. We're not even going to go into all of the details only to say that the list is long and severe.
The housekeeping staff was also substandard for a $500 a night hotel. We had made a mistake when we left our "Do not disturb" light on when we went for the day. No problem, not their fault, it was ours....until we contacted them and were assured that our room would be at least touched up when we later went out that evening. Of course, when we returned nothing had been done....nobody had contacted us. As well, the alarm clock didn't work and wasn't replaced/fixed until the second day even after we had made a request.
The wife had a chance to relax and enjoy the spa on one of our days. Imagine her surprise...when after having booked her treatment a week in advance....the first thing she is told when she arrives at the Spa (early for that matter) ....that her treatment is going to be rushed! Isn't the idea of a spa to relax and not hurry?....not here apparently.
We do want to give credit where credit is due.....the only reason that we didn't actually give the Resort a lower rating. As previously mentioned, the front desk was good, as was the night bellman (thank you Dave!), and the valet was excellent. They also have an asset in one of their marketing/sales staff...Pamela C...thank you again for all your help! The GM and Director of Operations were both quick to address our concerns and were pleasant and efficient to deal with. Unfortunately, the compensation they provided was too little too late in our mind. This was a very rare chance for us to relax and treat ourselves....and our dissappointing experience definitely put a major damper on our vacation.
The Resort was only opened a couple weeks previously...so hopefully they find their focus....and staff... to make it another gem in the Starwood "Luxury Collection"....unfortunately at the moment it is far from it. We would choose the Ritz or 4 Seasons again in a heartbeat over this property.
TripAdvisor Reviews Palm Beach Marriott Singer Island Beach Resort & Spa
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