Peaks Resort & Spa
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Historical Traveler Reviews Peaks Resort & Spa Telluride
Terrible Customer Service
Stayed at The Peaks June 25-28. Our fist impression of the property was that it was quite beautiful--magnificent lobby, well maintained public areas, nicely furnished rooms. Vatet parking will set you back--$27 per day, comparable to most downtown Chicago hotels. At check in, we were delayed getting to our room after being told that our reservation had been entered for the following month. As a result, we had to settle for a room with two full size beds rather than the king size that we had reserved. When I booked this room, I twice requested that a confirmation be emailed to me, but this was never done.As stated in other reviews, there is no air conditioning in the rooms. A ceiling fan and box fan are provided, but neither cooled our room to a comfortable level at night. The housekeeping service here is horrendous. The were clumps of dog hair on the carpeting from a previous guest's pet. We asked to have it removed many times over the three day period, always being told that it would be taken care of "right away." We were finally told that the housekeeping director would personally come and take care of the situation, but she never showed up. Dirty glassware was not removed from the room or cleaned and the complimentary bottled water was not replaced after the first day. It's pretty apparent that these folks just don't care!
I'd be mad if I hadn't gotten a great rate.
We spent 8 days at the Peaks, and had a decent time. I love Telluride, but next time we'll stay in town closer to the action and restaurants.
The room was comfortable, but be aware that there is no air conditioning - so leave your room during the day if you are staying at the Peaks during the summer! I also can't believe that the Peaks is supposed to be a posh resort. Yes, the restaurant prices reflect 'poshness'... but the product is not up to par. For example, the breakfast buffet ($16.00) is mediocre food served cold (even the eggs). The hallways of the hotel are in need of remodel (chipping paint, dirty carpet), and the rooms could use some touching up as well (banged up furniture, etc.). It's not that the Peaks was horrible.... it's just that it was incredibly average. I've stayed at new Hampton Inn's that exude as much luxury as the Peaks.
The common spaces at the Peaks are lovely - especially the gardens.
Mountain Village is pretty generic, fabricated ski village - and during the summer the restaurants have spotty hours. The food is generally over-priced and average - take the gondola into town and eat where the locals go. Additionally, don't valet park at the Peaks - use the free parking and gondola.
My big problem with Mountain Village in general is that during the summer MAJOR construction is taking place EVERYWHERE. Regardless of whether you are staying at the Peaks or at the Mountain Lodge or in a private rental unit - you will be woken up by LOUD construction noise at 7 - 7:30 a.m. every morning - except Sunday. Not so fun when you are on a vacation and have the windows open to prevent heat exhaustion. However, I have to hand it to those construction workers - they are trying to make the best of a short warm season to build a new ginormous house or condo for Mr. or Mrs. Moneybags.
Next time, we won't be going to the Peaks and we probably won't tell our friends to, either.
Had a wonderful stay!
Well, we had a completely different experience at this hotel than the previous poster... and over the same weekend no less. We took our two kids to the Bluegrass Festival this past weekend, and had a wonderful stay at this hotel. When we first checked in, the valet's were extremely helpful and unloaded all our bags for us and when we left they even packed up the car so we wouldn't have to do it. The front desk people were quite nice, even when we had an issue. For example, we booked through Travelocity and got a ridiculously low rate that didn't match what they had for us in their system. The Manager was called, and he said "congrats" on the rate we got, and then honored it even though it meant they were losing quite a bit of money on the deal. He was very gracious about it.
Our room was large and roomy on the 4th floor (408, to be exact). Our balcony looked to the west and had lovely views of the golf course and the sunsets. Never heard one bit of construction while we were there. There is no air conditioning, but it was so cool at night we never needed it. Even while it would be 80 during the day.. it would drop down into the 40s or colder at night. The overhead fan was more than enough to keep us cool even with the down comforters on us. Our room came with a fridge and a large bathroom. The shower was HUGE.
The best features of this hotel are the Spa and Pools. In most resort hotels, you're charged extra for the use of the Spa facilities, workout rooms, etc. But this all comes free with the room. Each day we went to the Spa to steam, then got our robes and slippers from them to take out to the pool. There's an outdoor pool that's very large (and heated), a circular kiddie pool that's only 1 ft deep, and then two indoor pools. One's a lap pool for adults only, with three lanes. The other is actually connected to the outdoor pool, and has a one story water slide that my kids LOVED. They went on that again and again. In the public areas (not in the individual locker rooms) there are three hot tubs, one outside and two inside.
My only complaint about the hotel was the room service... it was far more expensive than most comparable hotels I've stayed in. I have to say the service we received was top notch in every other aspect, though.
I would absolutely stay here again!
Great Views-Horrible Customer Service- Be Prepared
Be Aware: No air conditioning! Loud construction noise to wake you up in the morning! Rude front desk staff and management! Concierge that is never there! Maids that don't nock before entering! But hey the place is beautiful and the scenery amazing!
I planned a special trip to take my fiancée to the Telluride Bluegrass Festival. She had always wanted to go, so I planned this surprise trip at what I thought was a nice relaxing-comfortable place. Boy was I surprised! It started off nice, the place is truly beautiful and the scenery amazing. It went down hill from there. The room was incredibly hot, no air conditioning! (Which they failed to tell us when booking or when checking in) No big deal I though we will just open the sliding glass doors and enjoy the cool mountain air. Well what an unpleasant surprise it was when we were woken up at 7:20 AM by the sound of hammers and construction noise. (Construction on adjacent property- not at The Peaks) Hmmm can't just shut the door to help drown the noise because it's so hot! We finally couldn't take it anymore so I went down to the front desk to talk about it. The front desk staff was rude, rude, and rude. I talked to the Assistant Manager and she basically in so many words said tough luck! They didn't have any rooms for us to move to and she said why didn't you just turn the box fan up higher! She said maybe the next night they would have something for us to move to. After I saw she wasn't budging I returned to my room. My fiancée was not happy with my attempts. I looked online at the resorts own website and sure enough they had rooms open- only they were $40 more than we paid. Now to me I feel they should have moved us up. They did not disclose that there would be construction noise in the morning at the time of checking in or booking and were not friendly to our pleas. We just wanted a relaxing place away from the festival activities. So she goes down and gets the same run around except this time in 15 minutes magically they have another room. Only the room has two full beds, no couch, no fridge, no deck etc. C'mon you got to be kidding. And the Asst. Manager said she had told me this already. So now add lying to their qualities. So she comes back up and we both go down to make our pleas again. This is ridiculous! This time after begging we got to talk to the General Manager. He was not any more help or sympathetic at all. He had an attitude like if you are not paying for our most expensive room then you don't count! He did not offer anything to make our trip more enjoyable, or make up for the fact that we could not relax, was lied to by the staff, and had spent now an hour of hour trip arguing with his hotel staff. He basically said look- There shouldn't be any construction tomorrow because it's Saturday. Why didn't they tell us that at 7:20 in the morning so we could at least know that we would get to sleep in the next day? He then denied that he had any rooms available at all to move us to even though his website, Travelocity, Expedia, etc said that he did. We gave up and then tried to make the best of the rest of our vacation. It went somewhat well except for maids repeatedly entering our rooms without knocking, a non existent concierge to help plan activities or to get information, a server in the restaurant that couldn't even understand me ordering a side salad with my dinner (foreign) she was really sweet however! The food was amazing!
Overall I just couldn't stay at this place again since the management and staff was so incredibly rude and un-helpful. I don't expect much, but I feel they should at least try to make your stay somewhat enjoyable- especially when I never raised my voice our got upset!
If you do stay just be prepared for trouble!
Poor service, shocked this is a 5* hotel!
The service in this hotel was appalling. The concierge was not knowledgable about the town - couldn't recommend any places for dinner or a snowmobile tour (we booked our own). We didn't receive a wake up call we requested. Maids were very noisy in the hallways, waking us up several days. Our personal paperwork was rearranged and put into one big pile, even after we left a note on top of it telling them not to disturb. Turndown service was intermittent. The ski valet service was excellent. Food at Appaloosa was the worst we had all week - food was overcooked and dry, a number of the items on the menu were not available.
Worth the Trip
The ride in from Montrose was alright, great views of the mountains as you asend to 10K feet. The hotel has seen a change in the staffing, and management since LXR bought the property. If you are going to the Peaks enjoy the setting. I have read that the hotel is a 5 star property, but I never real saw anything that documented the hotel as a 5 star property. So, if you are going to the Peaks remember it is not 5 stars, however, they do a wonderful job as a 4 star property, which is what AAA has rated them. The managers where very outgoing, and engaged with all the guest. The new restaurant Simon is to die for. The best food and service in Telluride. The Spa has seen some upgrades from last year, and the new Team is very focused on bringing the Spa to the level it should be at. Ski valet is good, and housekeeping was very timely. The new Apres ski deck with the live music was the best place for an afternoon beer. Overall the service has improved from my last stay, and I hear the renovations will set the stage for all ski resorts to come.
Below Average for Five Stars
The rooms are nice and the location near the core of Mountain Village can't be beat. However, some of the staff is poorly trained and if the hotel is full you'll need to turn the shower all the way to full hot to get a nice hot shower. "Ski in and ski out" is great if you are a beginner or weak intermediate, if not it means you'll either walk to the core and catch lift 4 or go down the bunny slope and endure a long ride up lift 10. New restaurant "Simon" was superb. Didn't catch the spa but heard good things about it. Try some of the restaurants in the core (3 minute walk), some great places over there at half the cost of the hotel. Went with the average rating only because it purports to be 5 stars. Hotel has recently sold to new owner who promises improvements.
A bit shabby and expensive
When we checked in last sunday night (the first night of our honeymoon), the hotel was a ghost town. The lights were dimmed and the skeleton staff weren't sure if our room was booked. (Just knock on the door, we were told.) The first room we were shown had no window in the bedroom -- um, we were there to see the rockies. This suite was sparsely decorated. The second room we were shown was terrific.
The included breakfasts were fine, but since they were short-staffed it took 10 minutes to tell us they were out of one of our choices.
Short-staffing again led to a) no concierge, b) no coffee shop open, c) no answer to calls placed to maid service or front desk and d) limited hours in the "world famous" spa. Guess that's what happens when you come in the "off" season.
The $27 per day parking fee really got me. Plus, if you wanted internet access, you could use the two kiosks in the lobby for $6 per 15 minutes. Oh, if they were working.
BUT, the views are fantastic and it's a lovely retreat (although the towels were a bit tatty).
Maybe with a full staff it would be a great place to stay. We won't stay there again.
Oh, by the way, they are dithering as to whether they are a Wyndham or not. I'm a request member and they did not offer free long distance ($4 for a 60 minute call) nor free internet access.
Much better than expected - under new ownership
After reading some of the other reviews written about the Peaks in Telluride my partner and I were a little worried about our stay - however we were pleasantly surprised. The hotel was recently purchased by LXR, which is a luxury hotel group. They are planning a major renovation of the property (including the Golden Door Spa). Our room had a beautiful view of the mountains and was nicely appointed. Our only problem was that there was no air conditioning, and the west facing rooms can heat up in the later part of the day (despite what locals claim - that there is no need for AC in Telluride.....this is the age of global warming). The shutters in the room were a little awkward. However the hotel's location is outstanding. It's close to the gondola which will take you to the historic town of Telluride. At the moment I would consider this hotel a four star - but definitely on the move to a five star. As a gay couple we were treated with the utmost respect and never felt awkward - the mostly Eastern European staff made us feel comfortable and was very friendly.
Beautiful but not good service
So the hotel is beautiful. The ski-in ski-out option is totally decadent. There is nothing better than skiing to your hotel with a friendly guy ready to take your skis and boots and hand you your shoes. Hot chocolate and cider await just inside. OK, so that is pretty great - HOWEVER, I have never complained about service like this in a hotel before but other than the ski guys, the rest of the staff is out to lunch. First of all, this hotel is enormously expensive ($500 per night) during peak ski-season. It was a major effort to get the concierge to help with anything, or even answer her phone. You leave messages and she never calls back. The concierge was awful and useless. The waitress at lunch made some snide comment to me that she was very busy when i asked her when our lunch was arriving -- 45 min after ordering! Then she forgot one of our entrees and was put off that we simply cancelled the order because all of us were done eating by the time my brother's meal arrived. Rude is an understatement. The spa is so expensive it will make your head spin. It's nice and good but nothing is worth that kind of money! I succumbed to a massage for 50 min for $120. Ouch. It was good but not earth shattering.
I should have complained to the manager to see if he would have done anything but I was a guest of my in-laws and didn't feel like it was my place to intervene while they sat in silent disgust at times. Needless to say, upon check out, no one bothered to utter, how was everything? The woman just took the credit card and zipped us in and out.
Would I return? If others are paying! I think you can find a more affordable hotel but that ski-in ski-out option still has me glowing. Tough call. The pool was wonderful for the kids, a great waterslide but I felt like I was at a water park. The hot tub I commented looked like kid soup. A bunch of 6-10 year olds giggling in bubbling water. Romantic? Not really!! But if you have young ones they will be happy.
TripAdvisor Reviews Peaks Resort & Spa Telluride
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