The Meritage Resort and Spa
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TravelPod Member ReviewsThe Meritage Resort and Spa Napa
Historical Traveler Reviews The Meritage Resort and Spa Napa
Overall, a disappointment. The location is in a warehouse district and not appealing whatsoever. The beds are nice and the room was clean, but not what you would expect from a 5-star hotel. The staff was nice, as was the concierge--but the rooms were no bigger than a typical 3-star hotel and the view of construction still going on was ridiculous.
Horrible experience + false advertising
I thought "new" would be a good thing. Didn't figure on a corporate park w no view + inattentive staff + a long drive to the wineries. This is not anyone's imagination of a wine country hotel. My big mistake. Decent rate, good bed, but that's all. Might be a good hotel for the many businesses nearby, but not really a wine country experience. There are many other better choices.
Would never stay at this hotel again
Here is a breakdown of my recent stay at the Meritage:
Location: One of the worst located hotels I have ever stayed at in the Napa region. Looking for an idyllic little oasis in the wine country? Forget it. This hotel is in a corporate park next to the freeway. Driving up to this hotel is a total disappointment.
Rooms: Totally overpriced for what you get! Similar to a Best Western with upgraded linens. (The bedding is very nice and the beds are comfortable) The views are not good, as the hotel is located essentially in the middle of a parking lot. These rooms are far from luxurious.
Service: Actually, I found the overall service to be good and the concierge service to be the one bright spot in this otherwise subpar establishment.
Extremely comfortable beds and wonderful fluffy towels! Very important to my family, We were there for a soccer tournament and found the resort an oasis from our schedule. The food at Siena was excellent. Room service missed one thing on our order, but they were prompt and the food was good. I found all the staff friendly and trying their best. They rushed us excellent food in the restaurant when we only had 1/2 hour - and they did it with a smile. I don't know where the bad service was from that others are commenting. The pool and jacuzzi are big and the lounge chairs were very comfortable. The bar is small but cool. We had three kids with us and felt very comfortable. A lot of events were going on on our weekend, but it didn't seem to affect us. I would highly recommend the hotel if you don't mind staying so far out of town, We found the accesibility to silverado trail and the sonoma area nice. And, they provided a chilled bottle of wine and water in the fridge - a very nice surprise!
Worst Service Ever
I do NOT recommend you wasting your money here. The service is terrible, though they boasted that they hired help from the nearby Villagio Resort (which is excellent, by the way).
Never got my wake up call. I had BURNED towels in the towel rack which, by the way, is nowhere near where one steps out of the shower. You drip across the floor to get the towel that is over the toilet in a separate room. Very poor design.
Wide doors to the bathroom that open the wrong way. If you leave it open during the night and get up to use the bathroom you run the risk of walking into the door.
The room temp was very hard to control and I either froze or perspired the whole time I was there. I was there on business and all of my colleagues had the same type of feedback, and more.
The food at Sienna was so - so - and mine arrived cold and had to be taken back to the kitchen. We had 7 servers, but no service. My water glass was always empty and the white wine came unchilled - and late.
I told the check in person that I was a smoker and he adivsed that I had to smoke outside. That's fine - but do you think he'd give me a balcony room? No, he did not so I had to run downstairs all the time.
Lastly, I left one of my bags there and called to have them overnight it to me. I stressed three times that I needed it the next day. They said it would be no problem and that I would get the tracking number emailed to me. When it did not come after normal Fed Ex hours, I called back. The manager told me that Fed Ex had already come and gone for the day. Good thing I called as the bag had my work computer in it and I would have been screwed if I had to wait until Monday to get it. I know that was my fault to forget it but a GOOD SERVICE hotel would have called for a special FED EX pickup - especially since I gave them my account number to use.
I know they are new, but that is no excuse. I have stayed at many hotels that were recently opened and this never happened to me in all of my years as a business traveller. I will not reccommend this property to anyone.
No merit in the Meritage
We just returned from weekend at the Meritage....and would not return. Overall, the decor and furnishings come off like a glorified, and overpriced, motel. The furnishings are spare, and not luxurious. Case in point, the bathtub is fiberglass.
It certainly does not help that the hotel is located in a corporate park, and the entire frontage of the hotel is the parking lot. The "view" from our room consisted of a pile of dirt on the hillside. The wineries are a good 20 minute drive.
The staff is young and their inexperience shows...Our room service orders were completely off on two occasions and check out was bumpy.
The best part of the hotel was the concierge staff, all of whom were pleasant and helpful.
Resort is great - and Siena (restaurant within the hotel) is exceptional
Loved the resort. Found the staff very helpful and the decor very nice. Was traveling with a client and we had the opportunity to stop in Napa. Was able to get a last-minute room. Had dinner and breakfast in the hotel restaurant. Exceptional dinner menu. I had the scallops which were beautifully presented and tasty. Sample the heavenly tiramisu for dessert.
Two Thumbs Down and then some
Not sure how it got in the Napa Valley Guide Book, but nothing was true as advertise. It in a corporate park and really not in Napa Valley. The A/C is very loud and construction started at 6:30 a.m., so the first night I didn't get any sleep, so we complain and move us to another room, not even a upgrade. Again the A/C very loud and construction begain this time at 7:30a.m. I came because I wanted to use the Spa and Hot Springs as advertise in the Napa Valley Guide Book, it stated it had Mud Bath or Wrap and Mineral Bath/Pool (Pool is next to the contrstuction site) Hot Steam Bath, Herbal/Hot Blanket Wrap,Massage ( in room only) Facials, etc., none was there. I needed to have my hair done, so they sent me a salon in town, after I was done she didn't take credit cards or out of state checks. We brought this to the manager and our bill was 450.00. It should of been free, but he did take 100.00 off the bill.
Not a bad start
The place is still under construction. The staff is relatively new, and still learning, but extremely helpful and more than willing to do whatever is needed to correct any problems. I had a problem with my room and they quickly corrected the issue. The place still does have some kinks to work out, but once worked out, I believe it will be a top notch place to stay.
The rooms themselves are nicely furnished and comfortable, although a little on the bare side (minimal art work.) But the lobby, bar and pool are all up to par.
The hotel is in the middle of a business park with a new condo complex next door, so not much of a view sadly. Definitely not what one would expect from the website pictures. My view consisted of the pool, construction of the spa & wine cave, and a small hill with the beginnings of some grapes on them. But drive 5 min towards Sonoma and you are in the wine country and it is spectacular and you are not paying the same prices to stay there..
my only real dissapointment was that I did not find out that the spa and wine cave will not open until 2007, and did not find this out until after I booked my room, although they look as though they will be top rate when they do open.
If I'm ever back in the area, I would stay here again. And would recommend it to others travelling to the area.
Might be better when more complete...
this resort is on the outskirts of Napa (barely in napa city limits) in a corporate park so the location is not ideal. As such, it's not close to many wineries - the carneros region is closest and it's within 5-10 miles of downtown napa but napa closes at 6pm so it is limited. The hotel is not complete - the spa will not open until 2007 and the restaurant just opened on the 18th. This information should be clearly outlined on their website.
I asked for a quiet room with a vineyard view since it states most of the rooms have views...there are no views as their grapes are still growing and construction began at 7:50am, not 9am as I was told.
Their staff is very inexperienced and learning the business so service was slow and not to par in most instances though their bartender, Peter was great and concierge services was outstanding. The bed, linen, and towels were also great but the A/C was loud and we had to have a running toliet fixed (that was complete ASAP).
They have a lot of great amenities though some were absent during the time I stayed at the resort. I have not stayed anywhere else in the the wine country but Yountville, Rutherford, and St. Helena seem to meet my expectations of what I expect while in the wine country more than the area around the meritage resort. I would stay at a resort in one of these areas the next time I'm in napa county.
I wouldn't pay more than 250 in the high season to stay at this resort as it stands now.
TripAdvisor Reviews The Meritage Resort and Spa Napa
Travel Blogs from Napa
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