Four Seasons Resort Lana'i at Manele Bay
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TravelPod Member ReviewsFour Seasons Resort Lana'i at Manele Bay Lanai City
This hotel is really one of the best I have ever visited. Service is importNt to every staff member. The beach was very private. There are many fun activities to do on the island.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Four Seasons Resort Lana'i at Manele Bay Lanai City
We stayed there June 7-9, and must say we had a great time. I heard they have been making an effort to make improvements so they could attract new management. I learned that the Four Seasons will be taking over mgmt this fall, and will be making even more improvements.
Check-in was smooth. We got to sit while they brought everything to us. Greeted us with Leis. We had reserved a garden view room, but it indeed had a ocean view too. The room was impecible. Free coffee in the morning was a big plus. We ate dinner there the first night. I had amazing seared Ahi, which although was pricey was generous in its portion as were my husband's lamb chops. There were a few decently priced wines on the wine list. We had the breakfast buffet the next morning which was as good as others I have been to for the price.
The beach staff was great, had plenty of towels, lemonade, water and snorkel gear. We didn't use the pool much as we would rather use the ocean.
The fitness center was moved to an outdoor garden location and the equipment looked new however I didn't use it.
We had dinner in town and one of the less expensive options and it was great too. Picked up a bottle of wine at the grocery store, sat on the Lanai and listened to the live band. We bought pastries to have for breakfast the next morning. They keep the path to the beach lit at night so you can take a stroll.
We left our swimsuits on the lanai to dry, and forgot all about them. They arrived in the mail yesterday.
I had a great massage at the spa. The spa facilities were well kept, and nice, but nothing extra special. I didn't like having to wait for my treatment in the spa store. Eucalyptus steam room was invigorating.
All in all it was great for the 2 days we stayed. The staff was very friendly. We expected it to be expensive, and planned for it. Maybe they are responding to previous guests complaints, b/c we didn't experience any of the issues others have complained about.
My husband and I spent 5 days at this wonderful hotel. The grounds are georgous with flowers everywhere. The staff was very friendly, always greeting us with a smile and an aloha. The room service was always prompt, hot and delicious. We took advantage of many activities, including the Trilogy excursions where we went ocean kayaking, snorkeling and dolphin watching. The staff was absolutely great. The bathrooms were huge, always stocked with fresh towels and all kinds of little goodies. We took a ferry over to Maui for a day of shopping. In my opinion, the staff bent over backward to make our stay enjoyable and comfortable. Thanks to all!!
Don't Waste Your Money at Manele Bay
Don't bother. That's the bottom line. This place is a C-. The location is beautiful, and the rooms are nice. Other than that, the list of problems is almost endless. The service is downright insulting. We've bussed our own table several times because noone would do it for us; we've had to beg repeatedly for silverware; we've waited over an hour and a half for our lunch orders; out of six visits to the Concierge desk, the Concierge has failed to know the answer all six times (to simple questions -- like do you have an Internet-connected computer); the food is mediocre at best; despite several days of rain, the hotel failed to plan a single activity for kids (indoor party, billiards competition ... anything!); the gym is third-rate, and again there is no service (the water runs out and isn't replenished; the towels run out and aren't replenished; etc.); room service has taken over an hour and a half; etc. At this pricepoint, this hotel should compare to a Four Seasons. It's not even close -- this place is doomed. Don't bother until this hotel is under new management. Very disappointing.
Not too impressed...
The Manele Bay Hotel is in a great location, but the prices are ridiculous! For the prices you pay at this hotel, the service is terrible. The food is mediocre and make sure you check the weather, because it rained seven days in a row while we were here. If you want to do absolutely nothing, this hotel is a great choice. Over the New Year, there were entirely too many children, the hot tubs were set to 90 degrees, and we experienced the unfortunate incidence of finding a human feces in the pool. It was common to not find a place to eat for lunch, as the pool is the only option (with a salad costing at least $20.00). My advice for Mr. Murdoch is to add more staff, re-train the staff, and lower the prices.
Great location, great facility, but service is not 1st rate. Very, very pricey. Food isn't that good, and you're limited to several restaurants. One of the restaurants at the Lodge requires a JACKET! The food's not worth schlepping the jacket! Beach is great and the snorkeling is fantastic...they give you free equipment. Beware, inter-isalnd airlines limit weight of luggage to 40lbs per piece, 2 pieces per passanger. Overall, this is a great place, but it's not close to a top 10 pick. We had expected even more!
Beautiful Honeymoon at Manele Bay Hotel
My wife and I ferried from Maui to Lanai (for the second half of our Honeymoon) to stay at the Manele Bay Hotel on October 25th. My wife is a Starwood Platinum member which helped us get upgraded to an ocean front room with a beautiful view of the sun going down over the Pacific each evening. You could hear the waves breaking on the stunning cliffsides of the island. Our room was very well appointed with a very comfortable 4 poster king size bed. Think Ritz-Carlton. The bathroom had two sinks, a separate shower, a separate tub and wonderful marble floors. As it was our Honeymoon they had a bottle of Champagne and a fruit basket in the room when we arrived. We both took advantage of their very modern spa and had excellent massages. The facilities were top drawer. The landscaping of the Manele Bay Hotel is beautiful. The gardens surrounding the rooms are very tranquil and peaceful. The beach is quite picturesque as well. The staff at the hotel were very courteous and helpful. The service at the high end restaurant was very good, although we were a little disappointed by the food selection. We are big steak and lamb eaters. This is what made us decide to try the formal restaraunt at The Lodge. The steak and the lamb at the Lodge we found to be excellent. When we travel to Lanai again we will probably split our time between Manele Bay and The Lodge. We took advantage of the Sporting Clay Shooting at The Lodge and had a terrific day. Neither one of us had ever shot a shotgun before but the staff were so helpful they had us shooting like pros in no time! It was great fun! Next time we're going to try the horseback riding there! Both the Manele Bay and The Lodge are very peaceful. I would recommend if you travel to Lanai that you try both resorts to see which suits you best. We will return enthusiastically to celebrate future Wedding Anniversaries to come!
Manele Bay's nice but...
We just returned from a five day stay at Manele Bay. While its facilities and amenities are pretty much on par (yes, there's golf) with other oceanfront resorts, my wife and I left feeling pretty ambivalent about the experience. There's nothing really terribly wrong with Manele Bay, but then again there's nothing spectacular or memorable about the resort either. To put this in perspective, we're not elitist snobs, but we do enjoy resorts that offer understated luxury, privacy, and cordial service. Our favorite getaway in Hawaii (when we just want to relax) is the Mauna Kea Beach Hotel on the Big Island. The layout of both hotels is surprisingly similar (Dole Company had to be influenced by Rockefeller's design sense at Maunea Kea).
However, we found the food at Manele Bay to be only average despite the $30 entree prices. Also, the service while friendly was not nearly as cordial or professional as we experience at Mauna Kea or other resorts.
It could be that the help is still going through the transition and learning curve of being representatives of a luxury hotel versus working in various capacities at the now closed Dole plantation on Lanai. Also, whereas the beach of Kauna'oa Bay is right below you at Mauna Kea, at Manele Bay the beach is a five minute walk from the pool.
We didn't mind the walk several times a day as that's where we did most of our reading, but the beach and ocean is not as integral a part of your experience at Manale Bay as it is at Mauna Kea. Bottom line for us - while Manele Bay is certainly a nice hotel to lounge at for a few days, next trip we'll spend a bit more to get an ocean room at Mauna Kea and the ambiance and service that's still being developed at Manele Bay.
Great but not magnificent
My wife and I just returned from Lanai where we spent 4 very pleasant days at the Manele Bay Hotel. In summary I think we were delighted to have gone but we would not return. First up.. this hotel is not for the faint hearted and even the most wary of guest will feel the sting. Those $10 pool cocktails are adictive and Houdini would have difficulty getting out of the less expensive of the 2 hotel restaurants for less than $100 per head. Still that being said .. the facility and the setting are just magnificent. The hotel lobby is grand and opulent and a number of the issues that Frommers found appear to have been corrected. The setting overlooking the bay and the beach is enchanting the snorkeling just off of the beach is quite fantastic. (And free). The food in both restaurants (formal and less formal) was always excellent although at times it felt like we were being hurried by a tag team of waiters. Alternative dining options do exist outside of the main hotel either at the golf club house or in the city of Lanai (15 minutes bus ride away) but these options are not so convenient. The rooms were very pleasant, spacious but somewhat indistinctive. The Garden view rooms probably would be the way to go...these look out over some beautiful, quiet gardens and can be gotten for as little as $195. The ocean view and ocean front rooms go north of $400 per night but it is worth becoming a Starwoods Preferred memebr just to be able take advantage of the discount. I found that this saved me 25-40% over Travelocity, Expedia and Hotels. A couple of aggrivating findings, like... poor pillows...a 30 minute wait every time you wanted ice and a 10 minute wait for the shower to warm up, as well as a hint of mildew odor in the room when we checked in, all made for a feeling that Manele was charging deluxe hotel prices but not quite delivering on it's part of the bargain..... Although the delinquencies raised by the Frommers review had been satisfied the spirit of their review remained.In summary, I am glad that we went and we certainly enjoyed our time at the resort but in my estimation the experience missed its mark......
Manele Bay Hotel
Lanai is a great place to just relax and unwind. Of the 2 resorts on the island, Manele Bay captures the Hawaiian essence of beach, sun, and fun. Located at the foot of Hulopoe Bay, Manele Bay offers luxuriously spacious rooms (huge bathrooms), excellent service, and elegant surroundings with a casual atmosphere. Upon entering the hotel, you are struck by the Asian themes in the decor and furniture. One can laze by the pool or go down to the beach for excellent snorkeling or a swim with the dolphins. The beach facilities provides mask, snorkel, & fins as a courtesy to hotel guests. A swim with the dolphins may take you out a good 100 or so meters but it's worth. The only draw back to this great resort was the number of mosquitoes which is purely the fault of nature. Just bring a bottle of DEET with you and your evenings will be much more pleasant. Overall, it's a worth while experience!
Stayed at this hotel in June 2003 for two nights. Lanai is a unique island. I had a garden view room at this hotel. Of the four places I stayed during this trip, this was the largest room. The gardens were fantastic and the view was incredible - and this was the garden view! Prices for food in hotel high as usual, but we ate all of our meals in Lanai City (tiny town) where hamburgers were $2 and no meal costs more then $8. Expensive, but memorable and I recommend this hotel.
TripAdvisor Reviews Four Seasons Resort Lana'i at Manele Bay Lanai City
Travel Blogs from Lanai City
We left Maui and went to the beautiful island of Lanai. We whale watched on the way over. One highlight was yoga in a classroom overlooking the ocean. Mountain biking was also fun but challenging. Larry and I played putt-putt on a grand little course at the Koele Hotel in the mountains.
... linen shop that had French and Turkish products of all kinds. Very cool and a little amazing. They recommended a restaurant right next door for a quick bite to stave off our hunger. The place was a fusion restaurant that had these really cool decor all made out of cardboard - even the light fixtures. We shared this really cool dish that was stir fry, rice, a piece of fish, and egg all in this hot stone bowl. Really good and a perfect amount to share. Of course we had a drink ...
... be ahead of us. Mel bought Henry a ukelele and he's promised us a concert. Unfortunately, Penny has tuned the ukelele to broken-neck mode so we'll see how that affects his performance. Penny has emerged as a very strong-willed, independent soul who isn't afraid to court unreasonable amounts of danger if it means preventing you from having any influence on what she does or where she goes. It bodes well for her future but damn if it doesn't suck for her parents! ...
... can't even begin to count to give you an idea of how many whales we saw, you never spent more than 2 minutes scanning the horizon before you spotted one somewhere. Some were right off on the horizon, you could just spot the spouts or splashes as they breached, but others were much closer - for a long time we were all mesmerised watching a mother and calf pair who came within 80ft or so of the boat. The baby was having a lot of fun practising his breaching (leaping right out of ...
... hop in. Love to have the ocean to ourselves! The water here is warm, so inviting, what a huge difference from our freezing N. CA water, which one always has to have wet suit at all times. Here in Hawaii, I can dress with my swimsuit and kayak, like the poster girls on the travel magazine. The only accessory I need to get is a good support bikini :-)
Steve led us to two snorkeling sites. One is fairly deep, at least in my standard, ...