Hotel Alyeska

1000 Arlberg Road, Girdwood, Alaska, 99587, United States | 4 star resort
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Location

This 4 star resort, located on 1000 Arlberg Road, Girdwood, is near Alaska Saltwater Lodge Small Group Whale Watching, Wildlife & Glacier Tour, Mt. Alyeska Tram, Alyeska Ski Area, and Crow Creek Mine.
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Amenities

       

    TravelPod Member ReviewsHotel Alyeska Girdwood

    Reviewed by beemerdave

    As good as it gets in Alaska

    Reviewed Jul 14, 2013
    by (18 reviews) Grass Valley , United States Flag of United States

    Wonderful, spacious rooms, with great amenities, and great service. Combined with location, the views, and the tram ride to the restaurant, this is definitely a special place well worth the extra cost of an average hotel in Anchorage.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hotel Alyeska Girdwood

    If you have a complaint, too bad

    from

    Beautiful newer facility, awe-inspiring setting, but that's where it stops. First, do NOT stay here in the summer time. The rooms are small, over-priced, and NOT AIR-CONDITIONED. Second, do not expect anything other than a shrug, smile and an "I'm sorry" in response to any complaints you might have.

    Before you say hey, it's ALASKA, you don't need A/C, try spending a summer day in a 75-degree day in a room in the Anchorage area with exposure to the 20+ hour-a-day summer sun. I was attending a wedding and staying overnight at the Alyeska Prince on June 12 2004, and when I complained about the heat in my room as well as the wedding reception ballroom, the staff's response was simply the aforementioned shrug, smile and "I'm sorry". I was finally, after about my third complaint, told that the hotel simply did not have air conditioning, and they offered a small portable table fan for use in my room, which did little good. Furthermore, while most upscale hotels such as this one are eager to please the clientele to encourage word of mouth and return visits, there was no attempt on their part at all. I was not even offered so much as a free breakfast to help compensate for my discomfort!

    Even at the summer "special group rate", my room was $210 per night. I would think that at THAT price, the hotel would have a little more interest in the comfort and satisfaction of the customer.

    Unless you want to throw your money away, when visiting Alyeska, find another place to stay nearby.

    My sincere apologies for the fact that our staff failed to properly follow up with you in regard to the tempature in your room. It causes me great concern when I hear of an instance when an employee has failed a guest. We attempt to impress upon the fact to our employees that there is not a other task which takes precedence over the needs of a guest. I will speak with the front line staff regarding this matter and reinforce with them the importance of proper follow up with our guests.

    I would like to let you know that we are upgrading our cooling system this year and will have it in place for the upcoming summer season.

    Best Regards,

    Fred Luecker

    Director of Rooms

    Alyeska Resort, Alyeska Prince Hotel

    Awesome experience

    from

    My wife and I spent our honeymoon at the Alyeska Resort and it was nothing short of fantastic!! The staff and customer service were exceptional. . The hotel food and activities available made it the trip of a lifetime. It seemed the whole staff knew we were on our honeymoon and they went out of their way to make our stay very special. We can't wait to go back.

    Why go to Vail when you can get the luxury and value in Alaska

    from

    Amazing, Amazing! Never expected the beauty and luxury of Alyeska Resort & Alyeska Prince Hotel. This is clearly Alaska's finest hotel and certainly Alaska's greatest ski area (rivals major western resorts). Will be returning as often as possible (one of the best hidden locations I have ever visited).

    4-star facility, 1-star service

    from

    The hotel is listed as a 4-star resort and clearly is has Westin roots as the common areas are nice. But the hotel is the only lodging option at this ski area and has to discount heavily to attract guests. So you get a 4-star hotel for a 2-star price. But actually you get a Holiday Inn crowd trashing a nice facility. There were screaming kids running through the halls, throwing trash everywhere, splashing and fighting in the pool, overturning furniture in halls, yelling in the restaurants...

    There was a huge wad of gum stuck to the elevator door from Friday night to Sunday afternoon.

    The service is poor. The front desk clueless. The waitstaff at the Pond is atrocious. They had to form a waiting list to get breakfast when there were less than 6 full tables inside and 3 waitstaff working.

    Incredible.

    Bottom line, the mountain is good and the facility is generally in good shape. But if you're not from Alaska and expecting 4-star quality from the lower 48, then you are in for a rude awakening...

    View is a winter wonderland

    from

    My husband and I stayed at the prince hotel on our anniversary and I was just expecting the rooms to be alittle more special than they were.

    The restaurants were very good but alittle over priced. The best thing about our stay was the view. If you get a view of the hillside in the winter, there is nothing better. We are comming back to the hotel though on another anniversary so it must not be that bad.

    Don't expect a room even with reservations and confirmation #!

    from

    My husband and I had reservations and confirmation # in hand when we arrived but ended up having to drive back home because we were not in the system. Somehow our reservations had been lost. We were offered no compensation but just an "I'm sorry about that". That's just not right!

    Nothing to rave about.

    from

    Seven Glaciers is magnificient. The rest is a run of the mill, overpriced, underservised, touristy hotel in bad need of a freshening and updating. Gift shops are dramatically overpriced and understaffed. There is nothing here to brag about. We stayed in July of 2003. We were disappointed. The Seven Glaciers restaurant is the sole redeeming factor.

    Decent hotel

    from

    When we visited I found the staff to be helpful, some of the employees seem very new and unsure how to handle some things but they seemed to put forth an effort. The room was clean the pool and fitness/spa was nice although they try to charge an extra $5 to use it, which should be free to hotel guests. You will need a car if you stay here but you should have one anyway to really see Alaska the right way. Go where you want when you want and stay as long as you want you can't do that on a tour bus.

    Overrated

    from

    It's supposed to be a top hotel, according the AAA ratings but it just didn't live up to that. The service is mediocre because there seemed to be way too few people manning the front desk. Often the front desk often only had one person at it, so that person had to handle people and phone calls. It took nearly a half hour just to check in. The room was small, and seemed nice, but the mattress had developed a permanent dent on the side closest to the television. That mattress had definitely expired. The restaurant had a nice breakfast that was worth the money, but the lunch wasn't anything special for the $$. It wasn't what I expected from the praise of the travel agent, and the ratings given it so I was disappointed.

    Stay away from the Alyeska

    from

    Besides this hote needing a spruce up, the service at this hotel is literally nonexistent. The guest services button on the phone (there is no direct connection to any specific department) is NEVER picked up!

    Our room was never made up even though we contacted the front desk several times. This hotel would be a problem even if it was inexpensive, which it is not. It's hard to believe you could get bad salmon in Alaska, but there restaurant did it. A real disappointment!

    TripAdvisor Reviews Hotel Alyeska Girdwood

    4.50 of 5 stars Outstanding
     

    Travel Blogs from Girdwood

    Trip to Gridwood thru Raven's Earth Wildlife View

    A travel blog entry by milady.r on Aug 13, 2013

    19 photos

    What a day! Started off day with a slew of emails well wishes. Thank you! After breakfast, headed south on Alaska Highway 1 along the coast down to Turnagain Arm. Grey skies but green earth, green trees, green shrubbery -- green Alaska, who would have thought! Highway 1 South to Girdwood First stopped off at Potter's Marsh that was created in last …

    Cruising Vancouver to Whittier on Coral Princess

    A travel blog entry by diannemurray on Jun 06, 2014

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    ... a room full of hundreds of people, made worse by the fact there was another large cruise ship, as well as ours, being processed. We were told we would be well looked after, as we would be sitting until we were called forward in an orderly manner. This was true, as we only had to stand for about ten minutes once we were called into the immigration area which was now empty of US and Canadian passengers. Have no idea why they couldn’t allot more windows for the non ...

    To Whittier to See Glaciers!

    A travel blog entry by milady.r on Aug 14, 2013

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    ... this is more like cruising for me. {;D. Well he made sure I could read sped limits & I said I was looking at the beautiful site and hasn't seen the signs to know what the speed limit was. He took my driver's license and let us think our wayward ways over for 15 minutes before coming back an chiding me gently that to see things better it was best I drive slow and that he was letting me off with a warning this time as it would cost me more than a two day stay in the area! ...

    Portage to Whittier & Prince William Sound

    A travel blog entry by art.emily on Jul 27, 2013

    23 photos

    ... It seemed strange to walk around a town and not see any houses.

    The big event of our visit, was a boat cruise into Prince William Sound to Surprise Glacier. Surprise is one of the glaciers that is still growing and boats can get close enough to see, hear and feel the impact when it "calves". Surprise was the destination but there are 25 other glaciers along the route as well as wildlife and birds. ...

    Traveler Photos Hotel Alyeska Girdwood

    Alyeska Prince Hotel 1
    Girdwood, United States