If you have a complaint, too bad

Beautiful newer facility, awe-inspiring setting, but that's where it stops. First, do NOT stay here in the summer time. The rooms are small, over-priced, and NOT AIR-CONDITIONED. Second, do not expect anything other than a shrug, smile and an "I'm sorry" in response to any complaints you might have.

Before you say hey, it's ALASKA, you don't need A/C, try spending a summer day in a 75-degree day in a room in the Anchorage area with exposure to the 20+ hour-a-day summer sun. I was attending a wedding and staying overnight at the Alyeska Prince on June 12 2004, and when I complained about the heat in my room as well as the wedding reception ballroom, the staff's response was simply the aforementioned shrug, smile and "I'm sorry". I was finally, after about my third complaint, told that the hotel simply did not have air conditioning, and they offered a small portable table fan for use in my room, which did little good. Furthermore, while most upscale hotels such as this one are eager to please the clientele to encourage word of mouth and return visits, there was no attempt on their part at all. I was not even offered so much as a free breakfast to help compensate for my discomfort!

Even at the summer "special group rate", my room was $210 per night. I would think that at THAT price, the hotel would have a little more interest in the comfort and satisfaction of the customer.

Unless you want to throw your money away, when visiting Alyeska, find another place to stay nearby.

Awesome experience

My wife and I spent our honeymoon at the Alyeska Resort and it was nothing short of fantastic!! The staff and customer service were exceptional. . The hotel food and activities available made it the trip of a lifetime. It seemed the whole staff knew we were on our honeymoon and they went out of their way to make our stay very special. We can't wait to go back.

Why go to Vail when you can get the luxury and value in Alaska

Amazing, Amazing! Never expected the beauty and luxury of Alyeska Resort & Alyeska Prince Hotel. This is clearly Alaska's finest hotel and certainly Alaska's greatest ski area (rivals major western resorts). Will be returning as often as possible (one of the best hidden locations I have ever visited).

4-star facility, 1-star service

The hotel is listed as a 4-star resort and clearly is has Westin roots as the common areas are nice. But the hotel is the only lodging option at this ski area and has to discount heavily to attract guests. So you get a 4-star hotel for a 2-star price. But actually you get a Holiday Inn crowd trashing a nice facility. There were screaming kids running through the halls, throwing trash everywhere, splashing and fighting in the pool, overturning furniture in halls, yelling in the restaurants...

There was a huge wad of gum stuck to the elevator door from Friday night to Sunday afternoon.

The service is poor. The front desk clueless. The waitstaff at the Pond is atrocious. They had to form a waiting list to get breakfast when there were less than 6 full tables inside and 3 waitstaff working.

Incredible.

Bottom line, the mountain is good and the facility is generally in good shape. But if you're not from Alaska and expecting 4-star quality from the lower 48, then you are in for a rude awakening...

View is a winter wonderland

My husband and I stayed at the prince hotel on our anniversary and I was just expecting the rooms to be alittle more special than they were.

The restaurants were very good but alittle over priced. The best thing about our stay was the view. If you get a view of the hillside in the winter, there is nothing better. We are comming back to the hotel though on another anniversary so it must not be that bad.

Don't expect a room even with reservations and confirmation #!

My husband and I had reservations and confirmation # in hand when we arrived but ended up having to drive back home because we were not in the system. Somehow our reservations had been lost. We were offered no compensation but just an "I'm sorry about that". That's just not right!

Nothing to rave about.

Seven Glaciers is magnificient. The rest is a run of the mill, overpriced, underservised, touristy hotel in bad need of a freshening and updating. Gift shops are dramatically overpriced and understaffed. There is nothing here to brag about. We stayed in July of 2003. We were disappointed. The Seven Glaciers restaurant is the sole redeeming factor.

Decent hotel

When we visited I found the staff to be helpful, some of the employees seem very new and unsure how to handle some things but they seemed to put forth an effort. The room was clean the pool and fitness/spa was nice although they try to charge an extra $5 to use it, which should be free to hotel guests. You will need a car if you stay here but you should have one anyway to really see Alaska the right way. Go where you want when you want and stay as long as you want you can't do that on a tour bus.

Overrated

It's supposed to be a top hotel, according the AAA ratings but it just didn't live up to that. The service is mediocre because there seemed to be way too few people manning the front desk. Often the front desk often only had one person at it, so that person had to handle people and phone calls. It took nearly a half hour just to check in. The room was small, and seemed nice, but the mattress had developed a permanent dent on the side closest to the television. That mattress had definitely expired. The restaurant had a nice breakfast that was worth the money, but the lunch wasn't anything special for the $$. It wasn't what I expected from the praise of the travel agent, and the ratings given it so I was disappointed.

Stay away from the Alyeska

Besides this hote needing a spruce up, the service at this hotel is literally nonexistent. The guest services button on the phone (there is no direct connection to any specific department) is NEVER picked up!

Our room was never made up even though we contacted the front desk several times. This hotel would be a problem even if it was inexpensive, which it is not. It's hard to believe you could get bad salmon in Alaska, but there restaurant did it. A real disappointment!