Westin Diplomat Resort and Spa
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TravelPod Member ReviewsWestin Diplomat Resort and Spa Hollywood
Awesome Hotel. Got a good price via hotwire. Clean, friendly hotel. Parking is way too expencive. 24 Bucks for parking my car, wow.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Westin Diplomat Resort and Spa Hollywood
Rip Off Artists
The hotel looked magnificant when you first arrive. However, you will pay more then you bargain for. The costs are ridiculus. Mark up on resfrehments is more then 500%. Prices are hidden and outrageous. Quoted stay at $300 per night and end result about $400.00 per night after hidden charges that all other hotels include in the room rate. Even charge you for carrying packages to your room. We bought some groceries and snacks and someone asked my wife to carry the bags to the room for her. Never told her it would be $20.00 added to the bill. That was in addition to the tip we gave the guy because we thought he was being considerate. If you don't have any respect for your hard earned money it is the place for you. At a cost to build this resort of $800 million it wont be long before they fo bank rupt.
Trip From H***
This Beautiful Hotel is Very Noisy, Very Over Priced and Will Cost You A Lot More Than What They Will Quote You Over The Phone. There is A Charge For Everything. We Paid Cash For Our 2 Nights Stay There. Several Unexplained Charges at Check Out Time. Numerous Unexplained Taxes, Today I got My Credit Card Statement and There is Over $200.00 More Charged on That Now with No Explanations or Authorizations By Me. They Charge For Parking Per Day. You Think Of Anything and There is A Charge For it. $15.00 for a quart of bottled water. They Charge $14.00 fee for Room Service on Top of What You Order and Every Time too. It Doesn't Matter How Well Off You Are, This Hotel Is Set Up To Rip You Off. They May Refund You When You Prove Your Case, But Good Luck Trying To. It's A Money Trap You Will Never Forget
You Won't Like It
Too Many Problems and Concerns. Hidden Cost, Charges, and Taxes that one does not see from other exclusive hotels. Where they get off to even charge a guest these costs is what will make us never return and you too. Don't go there just to find out or because it looks nice. Looks there are very deceiving, except on your bill at checkout. It's upsetting our stay went so bad there.
Great hotel, but...
A very nice hotel, and we had no complaints about the room or staff. BUT, be prepared to pay for your experience!!! Examples include: $6 for garden-variety bottled water in your room (provided for free by most other decent hotels), $12 for a 10-second telephone call to a cell phone, $19 per day for valet parking. And, room rates are deceptive, because by the time taxes and the "resort charge" (hard to understand why that's not part of the quoted rate) are added to your bill, your actual rate will be about 30-40% higher than the quoted rate.
Overpriced, billing problems
Had occasion to dine at the hotel in September, food OK but tremendously overpriced. $10 for a glass of housewine. When credit card bill arrived the charge was double, still trying to resolve.
The hotel has no beach and displayed signs of disrepair, chipped marble, etc.
Best bet is to stay away.
Above and Beyond
On Wednesday, 10/9, I attended the March of Dimes fundraiser at the Diplomat. I was truly impressed with the sheer size and beauty of the place.
The hall on third floor was perfect for this affair; the service staff was excellent. But it was my leaving about which I'm writing.
I did not have enough cash for the valet; I wasn't concerned because I was sure cards would be taken; they aren't at this time. I attempted to use the ATM as instructed but it wouldn't accept my card.
I went to the front desk and asked to cash a check. I was politely denied, understandably, as I was not a guest, but a young gentleman by the name of Jo said I should come with him back outside. On the steps he noticed I was having a little trouble(I have arthritis) and offered to assist me. He then advised the attendant that my parking would be no cost. While one may be accustomed to being treated well, it does not always occur.
This was more than I expected. I didn't get his last name; I was really rather overcome.
You can be proud of this young man. I don't think my case is isolated. Jo is a well-raised, well-trained young person.
I hope to attend many more events there; I'm certainly going to promote you to all the organizations I'm a part of.
You have earned me as a fan.
It's easy to go to Las Vegas and expect certain things to be. Women can be sexy and rich...men can buy just about anything they desire. There are many facilities for the senses.
But in Hollywood, Florida, you don't expect that level of service. I've read up (just a little) on the refurbishment at the Diplomat this spring and just had to comment that I had the time of my life this weekend.
Walking out to the ocean and spending a moment of time at the pool, listening to hundreds of people enjoying the ambiance and character of their surroundings.
The Westin Diplomat was exciting. It was immaculate. The staff was 'on.' The security was excellent (the monster shouter outside never stood a chance of hurting me.) I felt safe. The staff guys (and gals) were attractive, personable and intelligent. I never felt threatened or intimidated by the Security Staff...they were buff, attentive and competent.
The hotel looks great. The staff is perfect. I'd like to come back in January, but we're going to Vegas. Hope the Bellagio measures up!
Yes, this is about InterNEXT. Thanks for taking the heat for assisting adults in an adult environment. CNN had more horror and violence than the Westin Diplomat this weekend.
The location isn't the best (not within walking distance of much), but at the time of our visit (May 2002), it looked like the area was being renovated with new construction all around it. That said, it's still only about 10-15 minutes drive to most of your needs. It also seemed to be used mostly as a conference center as we didn't really see too many vacationers there.
Also, I'm a Starwood Gold member and we already had a reservation on the Executive Club level, but when we got there, we were upgraded to a corner suite. I must say, this was a beautiful suite! It was large, with a living area, dining room, separate bedroom and big bathroom, with 2 TVs and a wrap around balcony to boot!
Room service was excellent, we took advantage of that many times during our stay (partially because there weren't any eateries within walking distance). Service was friendly and swift, though they seemed to be getting into the swing of things still (the room didn't have any toiletries when we arrived, there weren't any hangers, mostly small things that they took care of within an hour of our arrival).
There were a few little issues, like the sliding door to our balcony didn't close all the way so the high winds got loud at night. And if I remember correctly, you have to pay for parking (though if you stay at the hotel, it's charged to your room so you don't have to carry cash). Also, it included a Bose DVD player system, but it wasn't connected to the TV, so it couldn't be used for watching movies!
Just FYI, the room we had was the one pictured on the Westin web site and it's even better than the pictures!
King And Queen For The Stay
Could not improve if we wanted to. Who would want to. Everything we hoped for and beyound. Can't wait to return. We don't feel we will ever top this experience.
My fiance and I visited the Westin Diplomat Resort and Spa last weekend. We are having our wedding there in November and we were thrilled at how beautiful it is there! What a spectacular and elegant place. We can hardly wait to go back. The Spa was fantastic, too!!!
TripAdvisor Reviews Westin Diplomat Resort and Spa Hollywood
Travel Blogs from Hollywood
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