Celtic Manor Resort
How has this resort rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
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Historical Traveler Reviews Celtic Manor Resort Newport
What a wonderful Resort and a relaxing stay. We didn't even leave the Resort. My husband played golf, they paired him up with someone with a similar par and I went into the spa and had a Tailored Experience. The girls who gave me the treatments were so friendly and I feel asleep during my massage! We had dinner in their fine dining restaurant Owens and we were blown away, the food was beautifully presented and the wine list was superb - the prices were 1/3 less than London but was the same quality. The wine waiter was extremely knowledgeable and in general all the staff were friendly, I was quite taken aback with the number of people who greeted us as we walked through the Resort, it definately was a refreshing change to the big smoke of London.
We will definately be back in the Summer, you just have to see it and experience it.
Return time and again
Having stayed there a number of times on my own on business and with my family and also run a sizeable conference at the venue, I have to complete disagree with the previous review. I hve always found the staff extremely helpful and friendly. It is such a pleasure to visit a 5* hotel who don't frown upon children and seem genuinely pleased to see you.
The food was good and I was especially pleased with the choice of dining options - from informal to fine dining - something to suit every purse and visitor.
The spa facilities are excellent and the choice of two pools means that you can always get a good swim, even when the hotel is busy.
Although there have been new staff on occasion, this happens in every establishment and this is always a difficult one to tackle - with a bit of patience, you get the information you need and this is certainly not a reflection on the hotel.
I would, and do on frequent occasions, highly recommend anyone to stay there - I only wish the prices were slightly less so we could stay more often!
Hmmm... if it had been my own money?
I was one of those lucky conventioners that is this hotel's bread and butter business
Check in - fine, efficient, no issues.
Room - fine, well furnished, cleanliness ok, but windows inside and out needed cleaning. Great views across beautiful Newport... ;-)
Restaurant - not used, meal in convention centre very good considering number of people being catered for.
Coffee was ordered in one of the bar areas - service slow, tables uncleared, water dripping from the ceiling, staff dismissive of this when reported. Disappointing.
It did seem some staff not motivated, managed or trained
Initial contact with the hotel via telephone was disappointing too.
A summary - must try harder. Just missing the mark somehow. Where was the 'wow' factor? If it had been my own money, I think I would have left feeling just a bit disappointed...
This place beggars belief, in short "its all fur coat and no knickers"
The impression you get is that no expense has been spared on certain aspects of the facility, but its a project where the budget was not balanced, certain items have had way to much money spent on them and other items have been finished to a much lower standard. Hence marble bathrooms in all rooms, elaborate carpets and decorations in the hall ways but the furnishings in the bar and restaurant areas have a left over in the sale feel about them, possibly because such items need to be replaced more frequently.
Huge hotels need not be impersonal. Just think of the great hotels in the Middle East, in particular Dubai, where, despite the scale and the hundreds of guests, hoteliers succeed in humanising the environment. This is done by providing exceptional personal service.
The service at the Celtic Manor is the worst I have ever experienced in a five star hotel. I have been there twice. On the first occasion I vowed never to return. I had met a business associate at the hotel. The service was embarrassing, it could have cost me my deal but he was a decent chap who saw the funny side of things.
On my most recent visit some two years on, nothing had changed. Its the sort of place where the staff hang around in packs and totally ignore you whether you are at reception or trying to get a drink at the bar or service in the restaurant. Having waited for an eternity for a waiter to return to our table to get our dessert and coffee order, my husband resorted to walking the floor to find someone, we were promised etc but after 15 minutes still no service, so I went to the bar to order a coffee. The barman, who would in fact be making the coffee, was sat around doing nothing and delighted in telling me that I could not order the coffee from him and carry it the ten foot to our table myself, that the waiter was very busy and that I would just have to be patient. We never did get the coffee! The food that we did manage to get was motorway service station standard circa 1976 and about 3 times the price it deserved to be. At the buffet breakfast there is an urn of hot water and a few tea bags and sachets of instant coffee. The spa once again is very elaborate but the service ethic is absent, the staff are just going through the motions.
It is easy to see why the service is so exceptionally bad, the staff are generally very young, poorly trained, completely lacking in motivation and apparently unmanaged. You suspect that they have just wandered in from the unemployment office, been offered minimum wage and told to get on with it. No one seems to care that the customers are there to enjoy themselves! However, as it relies on big conventions etc its customers are corporate event management companies and all I can say is that they must get something out of it. Don't go there if you are paying for yourself and if you are thinking of having a company event there and subcontracting the arrangements to professionals then query what they get out of the arrangement. As for the Ryder Cup, its almost too embarrassing for words.
Disappointing but "pretty" hotel
The Celtic Manor was the site for the reception of a wedding we attended in August, 04. The actual reception was a dream, and very well co-ordinated. If this review was about their ability to host a function they'd be getting a higher score.
Let's get down to basics. As part of the wedding party, I had arranged to stay at the Celtic for 5 days. I booked a twin room in January of 2004. Two weeks before arrival I called to confirm the room, they had it booked as a double so the reservation was corrected by the reservations dept. Call me untrusting, but one week before arrival I called to check on the room.....it was showing as a twin - great!
Upon arrival at the hotel.....can you guess? The room had miraculously changed to a double and there were apparently no twin rooms available. The front desk staff said they were not authorized to move us to any other type of room, so we'd have to wait to speak to the manager.
Twenty minutes later we were assigned to a twin room. The room was adequate, but not as one would expect given the room rates. For those travelling from the States, the rooms were very small compared to what we would expect from an upscale hotel.
The breakfast buffet was excellent, clean and well maintained. We dined out each evening so no feedback on other meals.
Although some of the wedding guests stayed at the Celtic, many others stayed off-site at the Holiday Inn and a few other smaller establishments. To be quite honest, I'd suggest staying at the Holiday Inn for less than 50% of the room rate at the Celtic. There was nothing special about the hotel in general.
I sincerely hope that management gets their act together before they host the Ryder cup in 2010.
Pure luxury without being pretentious
Brilliant! Terrific facilities, luxurious surroundings with great service (especially concierge). I've stayed here 5 times - even got married here - and nothing competes with this in southern england. 3 excellent golf courses, two great pools, bikes to hire and so much more. For more cost effective breakfasting and lunching though - try the cafe in the health spa - bit cheaper than the restaurants.
Stayed there on business for three days. Staff useless, inexperienced and unhelpful. Had considered taking my family for the weekend but the staff at the leisure centre were unable to tell me how much the children's club would cost as they were "new" and didn't know. The restaurants are overpriced and the food is perfectly bland. Room service took over an hour to arrive and was cold. It could be an incredibly good place to rest but there is always a dread of how far you have to walk to get anywhere. The management apologised when I complained and offered me a free upgrade when I next vist. I won't be. There are plenty of other beautiful hotels to visit before this one.
We have stayed twice at the Celtic Manor hotel and both times we have absolutely loved it! The hotel is huge and the reception area is very impressive. The room has been large, modern and clean both times. The gym and swimming pool are fantastic and the hotel has everything you could possibly want for a relaxing break. The restaurants are quite pricey, but if you have your car with you there are numerous other places to eat nearby. We will definitely be staying here again!
Quality hotel - Easy access from M4 - FAB facilties
As a local, I thought I'd just offer my opinion. The Celtic Manor is an extraordinary hotel in its design and grandeur. Whilst I can understand the previous sentiments, there are very few hotels to rival the luxury and facilities in the area. The resident pianist plays in the bar all week and it's a serious destress to sit by the fire in the piano bar and while away a few hours with friends. The golfing facilities are world renowned with the Welsh open and the Ryder cup (2009 or 2010 - can't rem!) being hosted here. If you are here on business or travelling through, it is an excellent hotel - if however for a romantic w/e away, I would agree with the previous comments and maybe consider a more intimate surronding.
All the facilities but no character
The website for this hotel is very impressive and that's what encouraged us to visit. It certainly has a lot of facilities and plenty of grounds, but it really feels like a corporate hotel, rather than one for a weekend getaway for a couple. The main drawbacks are that it is less than half a mile from the motorway so you can hear it all the time, it lacks atmosphere especially in the restaurant and bar and it is a drive from the local town, so no easy escape!!
Nothing particular to complain about as the staff were very nice, the room was large and clean and the facilities were plentiful, it's just that we felt like we were on a work awayday rather than a romantic weekend!!
TripAdvisor Reviews Celtic Manor Resort Newport
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