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TravelPod Member ReviewsThe Broadmoor Colorado Springs
I want to live here!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Broadmoor Colorado Springs
Not Up to Their Old Standards
After nearly 50 years of visiting the Broadmoor Hotel, it is apparent that there are some things that need to be addressed for the benefit of the Hotel's customers.
My wife and I have spent a "get away" weekend several times over the past 12 years. During the 1990's the 5 Start status for this resort was well deserved, but here are a few of the reasons we think you will not find this worthy of these stars today.
During our visit over a weekend in November we first encountered problems in our room, which was a noticable old blood stain on the sheets. Next we made our way to the Main Building bar to catch a little football. There were just a few folks in the bar, but we finally had to move to the bar as the help did not have time for new customers. At the bar we were met with a less than entusiastic bartender. One drink and we were out to find better surroundings.
That evening we enjoyed a 5 star dinner at the Penrose Room, we would recommend this to anyone.
Druing the night we could hear noise in the hallway as though we didn't have a door to our room. The next morning we went to our long enjoyed brunch at the Terrace Restaurant at the hotel. Overall, the food quality was not good. Most of the sauces were served cold and meat selections were tough as nails. The coffee had a very acidic taste as though it had been in the coffee urns for hours.
We had considered taking in the Spa as we had done in the past, but one look at the prices it was apparent that the Spa was now grocly overpriced. We decided to take in a late lunch and made it to the Golf Clubs bar. This was a good experience with a Bloody Mary Mix that is excellent.
We ordered room service that evening and it was basically fine, but took a long time considering hotel occupancy was at 10%.
The following morning we ate again at the Lake Terrace dining room. Once again a great dissapointment. Ordered eggs overeasy and got them well done. The potatoes were dry as dust and we decided not to order coffee again.
Overall, this was a very dissapointing visit. The staff is great as always, but the points we mentioned here will have to be addressed before we would recommend anyone else spending the money for this Overpriced hotel.
My sister, husband & I stayed at the Broadmoor for 2 short nights in October 2003. We were completely in awe with the spectacular surroundings. Italian artisans were brought in to originally do the frescos, etc... The mosaic tiled floors, gilded ceilings & extravagant materials were beyond what we expected. I think of myself as a very picky consumer. I give the Broadmoor my highest recommendation.
Changes are on the horizon at this hotel!
We have stayed at the Broadmoor about 5 times in the last 10 years.
Each time it gets a little more crowded and a little more convention central. My last trip there was in October and it was packed. The National Policy group was there (but didn't want anyone to know), CINTAS, Sunset Publishing, a few weddings over the weekend, etc. all leading to a sold-out hotel. Everything was crowded and everything was running a little late even with reservations. At the golf course some members were bemoaning the impending additional construction that may bring even more traffic to this resort. That said, the service staff does strive to get you what you like, they go out of the way to accomodate you and the spa has wonderful treatments and products. IF you have never been, go NOW. Don't wait for all the new construction to be completed. The restaurants are above average and the facilities are beautiful. Ask for a room with a view of the lake and mountains and make sure they confirm that for you. Do book your dinner reservations ahead of time or you run the risk of 6 pm dinners. And make sure you sit and enjoy the fireplace each evening in front of the Hotel Bar.
Nothing is finer!
Too crowded during my stay
This resort seemed like it would be a nice getaway. The golf was fantastic, and the location was very scenic. I was here on July 4th weekend, and the complex felt way too crowded (lots of families). I would imagine that during less busy periods, this resort would be much more enjoyable. Food was pretty good, but not outstanding. Be sure to check out the Golden Bee Pub if you visit. The piano-player sing-alongs were a blast!
Overpriced and uninteresting, poor restaurants
Stayed 7/2003. If you like cruise ship ambience this may be ideal for you. I liked the rooms and beds. The setting is pretty but not exceptional. Staff helpful, almost excessively so. Hotel food was very, very poor. Way too expensive for the quality and you are somewhat trapped in a resort. No high speed internet in your room although you can use a TV webtv like connection in the room ... for a price. Spa ok but not exceptional.
Fourth of July Fizzle
My wife and I were looking forward to our stay at the Broadmoor this July fourth weekend as we have gone to many quality resourts in Hawaii and on the mainland during this holiday. The Broadmoor was an experience of excuses and appologies. The hotel staff was very cordial but constantly defended their lack of service, ambiance, and attention to detail, as they are noted for, by the resort being at capacity for this weekend. This was not a place for quiet and relaxation during our stay as the screaming from the pool echoed across the lake and throughout the property. One morning I went out to our patio to read my paper and less than ten feet away they are catering a wedding. My wife had to fight her way through a throng of photographers and guests in order to cross the bridge over Cheyenne Lake so she could return to our room. The Hotel Bar did not come close to it's advertised "quiet, confortable retreat, as the seating was cramped, service was terrible ( 15 minutes to get hostess and another 10 minutes before the drinks arrived. The Charles Court restaurant had a wait time of 20 minutes before you could be seated for breakfast. The Expresso & Newstand appologized because they were out of most items (you couldn't even get a bagel), due to the weekend crowd. I recommend that you avoid this property during holiday's as you will be disappointed unless your looking for Disneyland without the rides.
My fiance' and I just got back from The Broadmoor, not only was it gorgeous but the service was impeccable. All staff was helpful and friendly. Great overall experience. Would highly recommend.
We stayed here in May 2002 for our 16th anniversary. Everything was perfect -- we reserved a Classic room (the least expensive) and were pleasantly surprised when they upgraded us to a lakefront room with a fireplace. It was very romantic. Everyone who works there seems to love their job and we thought the service was outstanding -- the best we've ever experienced and we travel extensively. We enjoyed a lovely dinner at the Charles Court and we were wished "Happy Anniversary" throughout our stay by a very attentive staff. We would love to splurge again and stay there. A+++++
Just spent five nights at the Broadmoor, renting two suites for a
special family celebration -- at a very pretty penney.
The hotel is beautiful, located in a glorious setting. The staff is
generally extremely friendly and, while expensive, the food was very
good. A New Years celebration was spectacular.
However, if you are looking for reliable housekeeping and associated
business and other services, try a Hampton Inn. Dishes were left in our
hallway for days, our coffee maker was not stocked properly for the
first morning, a maid left her bucket of rags and tools on a beautiful
table for our party to enjoy, exit hallways were dirty, and the men's
locker room hosted dirty underwear for several hours (my wife tells a
similar story of the women's). The hotel did not answer an e-mail
regarding business services (no mention of them on the web site), and
my daughter's beautiful Christmas present photograph was not wrapped as
promised by the business center for mailing back East. Also, several of
the facilities (bar, snack bar) in our part of the hotel were closed
for several days, meaning a long cold walk for basic things.
Again, a beautiful place. It spends a lot of money on gloss and
self-promotion, but not very much, I fear, on the basics of the
We stayed at the Broadmoor in February of 2002. A complete renovation of the hotel was almost done, and it was easily the most beautiful hotel I've ever seen! Even the entry-level "classic rooms" were lavishly decorated, and the junior suite that we stayed in was the epitome of luxury! The grounds of the hotel are lovely, even in the winter. Brunch at their Charles Court restaurant was nicely done, too.
TripAdvisor Reviews The Broadmoor Colorado Springs
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