The Westin Resort & Spa Cancun
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Historical Traveler Reviews The Westin Resort & Spa Cancun
Beware of the sharks
My husband and I just returned from our stay at the Westin (November 26th through December 1st). Here are my thoughts:
PROS (Distance form Airport): Lovely hotel located only about 15 minutes from the airport.
CONS (Distance from Airport): If you take a shuttle or book transportation through a travel company (we took Lomas Travel), you will wait and wait and wait and wait until the shuttle fills with people. We knew the Westin was only 15 minutes from the airport (we were excited to get in the shuttle and get moving!) However, after waiting about 30 minutes in the parked empty shuttle, we complained until they sent us in a van with a different travel company.
PROS (Check-In): Wonderful greeting at front desk during check-in. In addition, check-in was friendly and fairly quick!
CONS (Check-In): The minute you get your room key (I was forewarned of this before hand) they will tell you your room will "be ready in 10 minutes". This allows the first of the "timeshare sharks" to swarm on top of you. (the timeshare sharks are also the same as the Concierge...so DO NOT ask the Concierge any questions or they will hound you for timeshares as well!) My husband and I were very tired from our long journey (we left our home at 3:30 a.m. and arrived at the Westin around 2 p.m.) yet we were confronted immediately by one of the hotel "welcome staff". He tried to convince us to meet for a "welcome reception" at 4:00...we refused, knowing this was a time-share ploy. Then he tried to get us to sign up for all kinds of sightseeing, jet-skiing, snorkeling tours. We also refused this, knowing we could find cheaper tours outside of our hotel. After about 10 minutes, we kindly interrupted his rehearsed speech and said we were going to our room. We also kindly explained that we were very tired and wanted an uninterrupted, quiet vacation. We told him we were NOT interested in any timeshare program, that we did NOT want to go on any tours, and that we simply wanted to enjoy our vacation. We shook hands and parted ways.
PROS (The Rooms): Ahhhh! The Heavenly Bed. I don't think it was so much as the bed itself that was heavenly, but more-so the pillows! Five feather pillows on each bed! Immediately we collapsed onto this cloud of splendor! We had reservations for a King Bed, but when we entered our room we had two doubles. No biggie....we were too tired to even complain. The rooms were the average size expected for any hotel. Crisp blue tiles covered the floor, higlighting the bright white feather comforters that were draped on the beds. Our ocean-view room perfectly showed off the beach with its' scattered palm trees and aqua blue ocean. We did not have a balcony, but the window did slide open, so we let the sound of the crashing waves lull us off into a quick afternoon nap. (YES...THAT is how tired we were! Too tired to even get on our bathing suits and sleep on the beach!)
CONS (The Rooms): The rooms were decent as I have stated above, and the batrooms were just as nice in my opinion, especially the tub and seperate walk-in shower. The WORST part of the room? It has a telephone in it! You might not consider this so bad, but for us it was. We had already told the timeshare staff that we DID NOT want to attend the welcome reception at 4:00 (since we knew it was a timeshare ploy). Well, no sooner did we fall asleep until the phone started ringing. It rang at 4:03, then at 4:16, then at 4:24 until finally we unplugged it. When we plugged it back in before we went out for the night, we saw the message light blinking. Yep, you guessed it! It was the good ol' timeshare sharks wondering why we weren't at the welcome reception! (The same reception we told them we DID NOT want to go to!) Slightly annoyed, we decided not to storm the front desk, unplugged the phone once more and went out to drink instead! (And boy did we DRINK!)
PROS (Mornings): The sun was shining bright each morning! I was down at the pool each day by 9:00 a.m., and the sun was warm, the water was cool, and the guests were wonderful! They have pools and both the ocean side and the lagoon side of the hotel, and many chairs for everyone!
CONS (Mornings): Our biggest "CON" came after a heavy night of drinking...we woke up around 8:45 a.m., rolled out of bed, and had a slight headache. We joked about the timeshare sharks from the night prior, and figured we'd plug the phone back in so the maid wouldn't tell on us. And guess what happened when we plugged it back in? Yep! You guessed it! Another message light! And when did they call? 7:30 IN THE MORNING!!!!! We were SO happy we left the phone unplugged, because if we would have been so rudely woken from our sleep, we very well may have switched hotels! They left yet another message wondering why we hadn't returned their previous messages....Hmmm are we on vacation, or are we being stalked?
PROS & CONS: (The Beach) I figured I'd list the pros and cons of the beach together, since some people like certain aspects of the beach while others may not. The beach in front of the hotel is relatively small...there isn't a whole lot of "beach area". When I say there is not a lot of beach area, don't get too concerned! Yes, there is room to run and play and sit and lounge, but overall the area is not huge. However, the beach is very private and no other people other than the hotel guests are on it. The bar staff do come out on the beach to serve drinks, and no need to worry about money, they just charge it to your room! As for the water, the waves are rather rough, since this beach is the furthest south in Cancun. But again, because this hotel is so secluded from other hotels, the beach is very private, very peaceful, and has amazing views!
PROS (Location): The best part of the Westin's location is the short ride to the airport (unless you get shoved on a shuttle that doesn't move for 30 minutes waiting to fill up with people!) TAKE A CAB! Anyway, it really is nice to be so close to the airport. When my husband and I left, we took a cab (there is always one available on site!) and we got to the airport in about 8 minutes (the cab drivers are maniacs down there!)
CONS (Location): Although we did enjoy the secluded location of our hotel, it made it a little more difficult to enjoy Cancun's nightlife. We took the bus each time (there is a bus stop a little bit down the road from the hotel). It only costs 6 pesos (around 60 cents US), and takes you all the way up the "strip" of Cancun. It takes about 20 minutes to get to the really "fun" part of Cancun. The buses are very safe and we never seemed to mind the ride until it was time to come home....we drank a bit too much each night and it made the drive home seem like forever. If you really are looking for a lot to do at night, you HAVE to take the bus....there is NOTHING within walking distance of the hotel.
PROS (Staff): The hotel staff, housekeeping crew, bartenders, etc were ALL fantastic! Every single person associated with this hotel (other than the timeshare people and conceirge) were overly friendly and kind and generous and polite! There are activities to do outside by the pool, exercise classes, outdoor massages, and even a tour company outside by the pool to arrange tours, jetski-adventures, whatever! (These are the guys to go in order to book a tour! They are nice and friendly, unlike the sharks inside the hotel!)
CONS (Staff): Do I really need to say it again? Yep! Those darn timeshare folks. On our second morning, we were at the front desk waiting to change some American dollars into pesos, and the conceirge came up to us, addressed us by name (we had NO IDEA how they knew who we were since we never spoke to her before!) and asked us why we haven't returned their calls. I explained that we did not want a timeshare....immediately she asked if we wanted to go on any tours. When she finally realized that we did not want to be bothered by them any longer, she walked away in a huff and we were ignored the rest of our stay....finally! All we ever wanted was to be left alone, so if that means being ignored, we were o.k. with that!
All in all it was a pleasant vacation, but do not let the name Westin Regina fool you. Most Westins are very nice and are indeed worthy of their 5 star rating, but not this hotel. Don't get me wrong, it was clean and had other decent amenities, but when we took a peek at some of the other Cancun hotels such as the Marriot, Hyatt, and Sheraton, those hotels made the Westin look like a 2 star hotel. I think the Westin is just a lot older than the other hotels, and cannot compare to the greatness of the other big name hotels. Would I visit Cancun again? Of course! Would I stay at the Westin Regina again? No....
The J.W. Marriot looked too good to pass up....
Had a wonderful vacation
Three of us went to Cancun November 8th through the 13th and had a wonderful vacation. We went all inclusive at the Westin Regina and have no regrets at all. The Westin is down on the Southern most tip of the island and just a short 5 minute walk to the Palancar Reef. The hotel was tastefully decorated, very comfortable and the staff extremely helpful and courteous. I believe we had the best view to be found on the island from our balcony. One direction was the reef and the other you could see the entire hotel zone which was beautiful lit at night. The all inclusive food enabled us to eat from the various buffets during the morning and evening. or order off the menu at the various restaurants. Though it didn't include room service we did order take out one night and just took the food to our room with us. They had a wide variety that offered something for every taste. The all inclusive drinks we great too whether drinking at the bar or at dinner or under a Palapa on the beach. The hotel has several pools all over the property so there is never one more than a few steps from anywhere you might be. They offered reasonable discounts on various toura and we decided upon Xcaret. If you go to Xcaret, skip the 90 minute tour in the morning and just go out on your own. Or better yet just go for the evening and enjoy the wonderful night shows. We had the vacation of a lifetime and I would not hesitate again to go back to the Westin. It's a little secluded, but we enjoyed that. It's easy to get anywhere in town or on the zone by bus for 6 pesos or .60 cents U.S.. The best snorkeling I've found anywhere is only a short walk away. Huge brain coral, fan coral, stag horn etc. We saw large sting rays, a wonderful variety of the most beautifully colorful fish and even a baracuda or two. We spent one full day just snorkeling there and enjoyed every minute of it. I will go back and I will stay at the Westin again. I have read some of the previous less flattering reviews and wondered what I wa
who went with me agree, the Westin does it right. If you have any questions I would be happy to respond so e-mail me if you are thinking about the Westin in the future.
I had a wonderful time, I stayed at the Westin Regina Sept 28th- Oct. 8th! It was great! I met a lot of new people, made a lot of friends, and the resort had something to do everyday! It was great. Daniel and Adrean were two of the workers who worked in the athletic depratment, the did an excellent job! Activities all day....from water vollyball to bingo! it was great, I am definately going back.....in fact I am goin back very soon! :) in one month! :) I would reccomend this place! It was a great time!
We arrived early in the day and were greeted by extremely curteous help. From the very start of checking in until we left we had smiles on our faces. Georgeous room, the whole complex was extremly clean. Food was so good we didn't have to go anywhere else to eat. Beautiful beach -
just all out enjoyable vacation. Go back? Absolutely.
Westin Regina Resort Cancun
This is an Ok resort if obtained at a good price. It's a good base for doing the daily tours due to its location at the southern end of the hotel zone. It's also possible to snorkel from the hotel, which can't be said of other hotels in the hotel zone. I had requested one of the lower rooms and it was fantastic, extremely large. Nice spot to walk right out and suntan. The beach is - well there is no beach worth mentioning. Everything is expensive, so we caught the bus for meals and entertainment. They will try to hound you with the timeshare crap - I managed to avoid 'em. It's a long way from anything, so that should be considered. I would only stay here again if the price were such that I couldn't afford not to. Below average.
Westin Cancun: Home of the Gouge
We just returned from a stay at the Westin Cancun Sep 4-10, 2002. This hotel is full of contradictions. The wait staff and bartenders are excellent, polite, and very knowledgeable. The desk staff; and in particular the concierges, are worthless. While the waiters are polite and know all about customer service, the desk staff is rude and doesn't want to assist you with any problems you may encounter. Further, the concierges are only out to get you to sign into a timeshare agreement. If you are firm with them and say no right off, they have no use for you and treat you as such for the rest of your stay.
Many amenities can be found at the hotel. Beware of the snorkel gear rentals. Not only are they overpriced, but if you elect to turn them in early, you will lose your money for good! We rented gear for six days, but decided to turn the equipment in one day early due to rough seas. Since the owners of the rental place had already charged our credit card the full amount (in advance!), they claimed they could not refund us our money for the unused day. Further, they would not issue a credit to our card. A poor business practice, and a very poor reflection on the Westin hotel chain.
Finally, the prices...OUTRAGEOUS! The Westin gouges you like no other hotel I have ever stayed at. From mini bar charges like $4 US for Gatorade, to $30 breakfasts and a daily parking fee for rental cars. Who ever heard of charging to park at your own hotel?
All in all, I have such a low opinion of the management at the Cancun Westin that I will never return. I hope this review will serve as a warning to any others considering a Westin stay. LOOK ELSEWHERE!!!
When we arrived it was 11:30pm and our room was small and smelled. After upgrading to the 6th floor we had a beautiful view of the ocean. The housekeeping staff was very unfriendly and the bathrooms are not very clean. The towels are dingy and the bathtub did not work. The rooms are small and have double beds. The 6th floor includes breakfast and happy hour and Marcel is just a delight. He was very helpful with the many problems we encountered at the hotel. I don't think we would stay here again.
Pro's and Con's
The Westin was overall a decent hotel. My husband and I got a great deal on Expedia (airfare and hotel) so I can't complain; however, if I had paid the going rate for this hotel ($160 and up) I would probably have been ticked. To sum it up, the Westin:
1. is a clean hotel
2. has a nice beach/pool
3. has friendly staff
4. does not bombard you with timeshare presentations
5. has a comfortable bed & spacious room
6. is a good distance away from the party zone (but easy to get to as well via the bus)
7. needs to be updated - is a little run down compared to the fancier, newer hotels
8. is convienent to the airport ($15 ride)
9. has pricy food/drinks
10. has decent ammenities - tennis/gym/etc.
We can't really comment on the food as we never ate there. We went out every night to explore new restaurants. One tip, take the bus to the grocery store in town and stock up on snacks/drinks. They didn't mind that we brought our own beverages to the pool/beach (and we were quite blantent about it too.) NOTE: The sodas in the mini-bar are about $3.00, at the grocery store you can buy a 6-pack for that price.
Definitely explore places outside the Westin. Take a bus to Tulum, Xel-Ha (my favorite), to the ferry to go to Cozumel for the day, etc. There is so much to do and see outside of Cancun.
Be prepared to be hasseled at all the markets - they like to bargin and push items on you.
Take advantage of the coupon books you're given at the airport, they can save you up to 40% off of food/trips.
July is really hot, the water is amazing, and the beaches are beautiful. I didn't think the water was rough as others have mentioned.
We visited Cancun from June 19-22. We'll definitely go back to the Westin Regina. We had an all-inclusive deal and we're surprised to find that the food was excellent in all of their restaurants such as El Palmar and Las Arrecifes. At the latter, you can pay $12 extra and have a five-course meal! Service was impeccable. I loved the location. It was on the southern most tip of Cancun so you didn't have a large "partying" crowd. Don't get me wrong, we're 27 and really enjoyed the open bar but the Westin regina had a mature feel. Caspar, the bartender at Sunrise Bar was great. WE hope he'll be there in a year. Rooms we're up to our high standards and the beds really are heavenly. Building design is very modern and cool and of course, the beach is beautiful. Only bad thing is that we wanted an outdoor hot tub and they only have one indoors at the gym. We'll see them in one year!
I really liked the accomodations at this hotel. They were very friendly, and the bed as advertised "the heavenly bed" was very nice and comfortable (down comforters and pillows). The hotel restaurants were OK, room service was good. Hotel itself very comfortable. The only think I didn't like was when I was approached by the time sharing offers. They were very persistent and I wasn't there to buy anything, simply to relax. They also have sweat baths for a small fee, it was really great because I wasn't sore after a whole day of snorkeling at Xcaret. I would return.
TripAdvisor Reviews The Westin Resort & Spa Cancun
Travel Blogs from Cancun
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