The Taaras Beach & Spa Resort
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Historical Traveler Reviews The Taaras Beach & Spa Resort Pulau Redang
Good Service - Great Beach
My husband and I had a good time at this resort. We booked the condo room but was initially given the chalet room instead. Upon informing the Customer Service officer on this mishap, they immediately see to our request and needs. And on top of tt, the Customer Service officer gave us a buffet lunch as a treat.
The view from our Condo room was magnificent. It was facing the beach and the room was big and well maintained.
The beach was clean and clear. It was beautiful.
Most of the staff are very service oriented.
The dinner barbecue buffet was nice and it has a wide spread of choices.
I will certainly come again with my family.
First off this is a premium hotel - it charges a premium price and has a reputation of being the best place to stay in Redang. So with that price tag and ongoing reputation comes an expectation of a certain level of service. It's important to remember that. If they were priced in accordance with, say, a three star place then I would heartily recommend it. But for the money you might feel slightly that you're being ripped off.
We arrived and despite being the first people from our plane to reach the reception desk we were told that our room wouldn't be available for two hours. It's only a small island and the tourists arrive on the same plane every day, why couldn't they be ready for them?
Eventually we got into our room - a twin even though we booked a double. After a bit of fuss we were told if we waited another hour we could change rooms. I wouldn't mind too much but we were only there for a long weekend so all these hours count... I want to be on the beach relaxing not running around arranging my room.
Anyway, room two stank of urine. No idea why but it actually made my eyes water! We didn't complain as they told us the room was only available for one night anyway so we'd have to move again in the morning. They were obviously trying to sort things out but we wanted to be settled not repacking and moving again the next day.
Finally on our second day they gave us a sea facing room and a free meal, which was an upgrade in our accommodation and a nice touch.
Basically all the fuss was a disappointment and made a mess of our first day there.
Other general points:
Sea facing rooms don't necessarily mean a great sea view. Our room had a palm tree so large in front of it that you could only see the sea when the wind blew the leaves!
The food is rubbish. There's an average buffet every night but the beach snacks are very poor.
There's no premium-hotel touches like a flower in the drinks etc - the Datai in Langkawi is a similar price and could teach them plenty about the touches that make paradise really feel like paradise.
The beach furniture could be improved - you have to get your own padding for the lounders and it's an undersized yoga mat. Again, getting your own won't kill you, but for the price, they could learn a thing or two here from the luxury at the Pangkor Laut Resort
The rooms are pretty tired with fairly worn furnishings.
The building work next to the beach fills the air with the sounds of drills and things.
The Plus Points:
The staff are actually very nice and friendly even if not totally in control of things. Also, I left my wallet behind in one of our room changes and they looked after it until it could be returned to me, which was honest and kind.
The reason for being here is undeniably the beach - pure and simple. It's stunning. In many ways it makes the above things tolleable, although I'd suggest staying somewhere else and visiting their stretch of sand..
In fact, it's not just me who would suggest that. Speaking to two different members of staff at the hotel, they both said that the Berjaya Beach Resort was fairly terrible and they would privately advise people to go to the Laguna Resort on the other side of the island instead. I concur with that.
Or better still, go 30 minutes further north and have even better beaches all to yourself on the Perhentian islands...
Excellent Beach Holiday
After a 3 day / 2 night weekend getaway at Berjaya Redang, I can honestly say we were not not disappointed. The reason we came here was for the gorgeous "swimming pool clear" like water, the soft white sandy beach bordering powderlike, snorkelling with the tropical fish and coral (though global warming has had its effects...couldn't stop recalling Tim Flannery's "The Weather Makers") but nonetheless, if you love the water you will love what Redang and its archipelago of islands have to offer, especially compared to other Malaysian islands.
If you want to be picky about the resort, sure there will always be something. In our case, it wasn't the water (we had plenty, given the pipes supplying water from mainland had been fixed long before we got here). The only real negative would be that the quality of food was not quite 5 star. But if you only want a stomach to be fed decently, then it does the job.
Our hotel room was part of the newly constructed apartment block on the hill side (Room D32, Block D). At the time we were there, Block E was still under construction though there really isn't much construction noise pollution to bother us much. Our block was about 5-10 minutes walk down to the restaurant / pool / lobby. There is though a shuttle that can take you from the lobby, but usually you'll find this more useful when going back to the hotel room rather than coming from. This big concrete building doesn't look great looking up from the ocean; but honestly, you're so busy chilling out in the water, looking out to the gorgeous horizon that you don't bother with anything else around you.
However, when inside the hotel room, it did offer a splendid view of the resort lagoon area, very scenic with the turqoise blueish water. Given the height we were at, we could look down into the water and even watched a school of fish being chased by a bigger fish all around the lagoon close to the shoreline. How else can we get a nice view if it wasn't for the height of the building. The room itself is nicely furnished (much more modern than the Sea View Garden Chalet) given how new it still is. Very comfy beds, pillows, lazy lounger and bathroom all working order and very clean. Only negative is that one side there is just a blind to separate the bath area from the bedroom. The idea being that by pulling up the blinds, you would be able to look out across from your bedroom to outside. The minus is that everyone can hear you doing everything in the bathroom & toilet . If you're sharing with a friend, this might be slightly embarassing; but for couples & families, I don't see much of an issue, which was our case.
The resort staff was excellent in terms of being very friendly and helpful with all our requests. They were great too with our two kids (4 yr old & 11 month baby), even offering to entertain and look after our baby whilst we were eating. A nice break, even if for a short while.
The swimming pool was not big for a resort this size; but with the wonderful beach and ocean out front, it didn't really matter to us. We probably spent only 5% of our total swimming time in the pool.
In short, if you're after the beach and water, you will not be disappointed. If you start picking on things other than these two big pull factors, then you're bound to spoil your own holiday. We're just counting the days to when we can return to beautiful Redang....
Does the job
There is little to do in Redang apart from sit on a beach, snorkel, scuba dive, fish or get drunk.
I did 4 out of 5 of these minus the scuba all whilst staying at the Berjaya Resort.
Their beach enclave is superb, the quality of the water is pristine, and tropical fish everywhere you look. They have a fair few other water sports activities so you can fill up 3 or 4 days here quite easily.
The resort itself is average, however the rooms do the trick with aircon and all your other basic amenities.
The only downside is the quality of the food which is to be expected of most 3 or 4 star hotels these days. Whoever got good food from a hotel anyway??
A timewasting resort only interested in taking your money...
This was our 2nd visit to this hotel and proabaly our last. The hotel had only reopened two days before our arrival but was not at all ready for the guests.
We had to sit in reception for nearly two hours before our room waa ready, then we found out that the rooms we had booked had some problems so we had to be down graded to just sea view rooms instead of a two bedroom suite. We could not believe that the hotel had made its already skimpy menu even smaller and had virtualy eliminated all the foods that children like to have. What was left on the menu was quite unbelieveably not even available as the food had not even arrived at the resort in time for the opening. All that was available was the local fare and some off it we did not even recognise, so we were very hungrey for the first day and half, the only people who did take the food was the hotel workers who were dining from the buffet at the sametime as the guests.
We had come here for the diving and after paying all mmonies due for this we recieved a call in the evening from reception to say that all guests had to leave the hotel the next day as there was a water crisis due to a pipe under the sea bursting and the hotel was running on tank stored supplies which had become too low. We were very shocked , mainly because this problem we found out had be on going for several weeks before we had booked , so the hotel should not have been taking our booking or money knowing this ( booked in Malaysia two days before ). I went up to reception to get some more info regarding what i had been told, i found other guests there also very annoyed, the hotel thought it good enough to just tell everyone they`d get the nights lost money back- wow big deal sice we`d paid it, i asked for help to find another hotel as it was approaching Chinese New Year and i knew it was booked up in KL, i recieved little assistance for this and on enquiring if i could use the phone free from my room to find something i was told no it had to be done at reception, so there i was going backwards and forwards to my room with details i travel with and all the time the reeption is telling to go to Times Square another of the Berjaya hotels, i refused this as i had been there before and did not like it and after reading the terrible reviews on this site would not go again. All the guests were very angry as we did not even get a single drink or anything as compensation of what we had lost - our time and money. On the day of departure all we could do was sit around as there was no water, everyone was given letters that if they signed them to get the money lost for rooms not used would hold no liability against Berjaya, i refused to sign and now i am out of pocket by nealry two hundred pounds and having to pay for another 2 rooms in KL. The hotel even tried to over charge me for the diving. All the other rooms had the furniture including the beds outside, it looked terrible and there were all insects climbing on the mattresses. I was told by several locals travelling with us that the owner of these Berjaya Hotels is not so good and eveything is getting terrible. You have been warned.
Loved the location, but not the rooms and food
This is a really nice resort from the outside, located on the beachfront away from the other noisy/crowded resorts/beaches and with nice landscaping. However, once you enter the rooms (we stayed in a deluxe garden view room), you're bound to be somewhat disappointed. The rooms are of 3/4 star quality, which seemed to be at odds with its beautiful surroundings. The quality of the food was average to below average most of the time, which is disappointing given that they are quite pricey by Malaysian standards. However, if the beach is what you're after, you won't be disappointed.
Must dive while fasting
Wonderful beach and good weather have made for a great holiday.
The hotel offers modern facilities and caring personnel and a tremendous location. New buildings are on their way spoiling the otherwise pristine landscape. One let down is the food low quality and choice by any standard or taste, better off trying the small restaurants next to the hotel.
One special mention goes to the diving center and instructors, YOU MUST GO DIVING. Enjoy the beatiful Redang.
My wife and I spent yet another few days at this resort. This was our 2nd trip there. We found the resort as good as before - courteous/friendly staff on the backdrop of a beautiful beach/crystal clear water. What more can one ask for ?
Unfortunately 1 incident spoilt our vacation. On the eve of our departure, we left behind our 4-day old digital camera and a white cap on the table that we had lunch on at the Resort's restaurant. During our 3 days there, we noted with appreciation the efficiency of the restaurant staff - very quick to attend to our needs and clear the table as soon as we finished our food. They even chased after us when we forgot to sign the bills for our lunch the previous day and after having left the restaurant and the hotel lobby and on the way back to our room.
This time, no one chased after us. After 3 hours, we realised our carelessness and went back looking for the camera/cap. They could not be found. We enquired with the restaurant staff/manager but to no avail - there was no trace of the 2 items.
Eventually later that night after further enquiry were we told to submit an "Incident Report" after which the Hotel Manager came to try to help us. We had to leave the next day at noon. At the time of leaving and writing this report, there was no further news on this matter. We hope to hear some good news from the Resort soon.
From this bad experience, I would recommend to would-be visitors to be extremely viglante on their valuable belongings when there. It is not as safe as you might think.
The resort is located on a fantastic soft as silk white sand beach with beautiful clear seawater. Location is difficult to beat.
However, with new building going on which will virtually double the resort there will be great pressure on existing facilities e.g. beach, pool, eatery etc.
We got a room on the new blocks (block A) going up on the hillside - the room is perfectly spacious and fine but no view whatsoever - you look out onto trees 3 feet away. Also it is a trek uphill from the pool and beach. I don't know the condition of the existing chalets but location wise the new blocks rooms are no good.
Pool is a bit small given size of resort but admitted most gravitate to the beach area. Getting a beach sunlounger is pretty competitive in high season and situation maybe getting worse as all the new rooms come on stream.
Food is so-so only except for the barbecue buffet whcih was good. Prices are moderate by Malaysian hotel standards.Staff at the restaurant is very quick and efficient and overall resort staff are good. There are a couple of simple local eateries within walking distance of the resort.
Snorkelling trips are a must at Redang - very enjoyable. Fins don't come with standard snorkel kit hire though!
Overall an enjoyable trip and but concern about overdevelopment.
Overall a enjoyable resort
Too much of a good thing
We stayed at this resort on our recent trip to Malaysia and it has much to recommend it being very comfortable and excellent value for money. Little wooden houses nestle in the valley looking out to a crystal clear bay accessible only to people staying at the resort. However I fear it will no longer be a place of tranquility as they are currently in the process of building 4 large blocks of appartments along one side of the valley which will result in the already crowded resturant being very very busy and the beach no longer being so peaceful. This is a shame as this is a wonderful place I would have loved to revisit if they weren't looking to expand it so blatantly and hence detract from its benefits. I was even able to zone out the constant drilling and banging that took place in the new apartments from dawn until dusk every day to enjoy my stay here but I don't think I would be in a rush to go back and have to share the resort with so many more people - such a shame. They would have done better to up the spec of the rooms and resturant and charge more if they wanted to make more money from the resort. Unfortunately the same seems to be true for other parts of the island - I visited 4 years ago and walked along a desrted beach which I saw from one of our snorkelling trips has now had a massive new hotel built on it. If peace and seclusion is what you're looking for then this probably isn't the place to go anymore.
TripAdvisor Reviews The Taaras Beach & Spa Resort Pulau Redang
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